Reader Comments (rss)

(Flattened / Threaded)

1.  

   

   scarr (profile), Nov 2nd, 2010 @ 9:03pm

   
   

   What about the part where they haven't been paying customers more than $125 for lost luggage? It wouldn't take many lost suitcases to more than make up for that fine, and none of it goes to the people harmed by the losses.

   [ reply to this | link to this | view in thread ]

2.  

   I am willing to bet...

   

   Ryan Diederich, Nov 2nd, 2010 @ 9:16pm

   
   

   That Delta thought this one out very well.
   
   People would be much less likely to file a claim knowing that the end result would only be 125 dollars. Would you want to spend hours on the phone on hold and whatever for 125 dollars? Probably not.

   [ reply to this | link to this | view in thread ]

3.  

   Re: I am willing to bet...

   

   Anonymous Coward, Nov 2nd, 2010 @ 9:41pm

   
   

   Plus they get to sell off your belongings once they do find it. Of course they don't try real hard to return it to you. Someone even created a site for it. They claim to buy baggage by the truck load. http://www.unclaimedbaggage.com/

   [ reply to this | link to this | view in thread ]

4.  

   An oldie but a goodie

   

   Big Al, Nov 2nd, 2010 @ 9:55pm

   
   

   British Airways -
   Breakfast in London
   Lunch in New York
   Baggage in Bahrain

   [ reply to this | link to this | view in thread ]

5.  

   Yes, Mike telling lies is badddd. mmmK..

   

   darryl, Nov 2nd, 2010 @ 10:47pm

   
   

   Gee your lucky Mike you are not Delta.
   
   I guess it would, and should worry you alot when people start calling out people or groups who tend to tell lies all the time..

   [ reply to this | link to this | view in thread ]

6.  

   

   Christopher (profile), Nov 3rd, 2010 @ 4:02am

   
   

   Luggage is going to be lost, just like UPS packages and other things. It's a fact of life until we get a better system into place where everything has a radio chip embedded in it so that the airlines can track EXACTLY where everything is at any time.

   [ reply to this | link to this | view in thread ]

7.  

   Re:

   

   Titus, Nov 3rd, 2010 @ 4:38am

   
   

   You mean like the bar code system they already have in place? It only works when they use scanners on them. Using RFID is nice, but someone still has to use it. Last time I flew Delta (Detroit is a hub), we flew in at shift change. Half the plane's luggage was left sitting on the tarmac. Seriously. The guy loaded up the luggage train, and was told it was quitting time, and no one was sent to drive it to the loading bay. After an hour of being demeaned and yelled at (seriously being yelled at for their mistake!) by a customer service manager, they found someone to unload it. I also was told that the max value of my luggage was $125.

   [ reply to this | link to this | view in thread ]

8.  

   Re: Yes, Mike telling lies is badddd. mmmK..

   

   Berenerd (profile), Nov 3rd, 2010 @ 5:28am

   
   

   and whats this got to do with the tea in china? Seriously dude, get the cactus out of your ass.

   [ reply to this | link to this | view in thread ]

9.  

   I still find it sick...

   

   Berenerd (profile), Nov 3rd, 2010 @ 5:30am

   
   

   That they can charge you $100/bag (last time I flew on Delta) and STILL be able to tell me with a straight face that there wasn't enough room on the flight so my bag is coming on the next one. The flight wasn't even 3/4ths full.

   [ reply to this | link to this | view in thread ]

10.  

    Re: I still find it sick...

    

    Hephaestus (profile), Nov 3rd, 2010 @ 6:53am

    
    

    Blame the guy that shipped the Hippo !!!

    [ reply to this | link to this | view in thread ]

11.  

    Incentives

    

    Chris Ball (profile), Nov 3rd, 2010 @ 9:33am

    
    

    Of course, I'd rather that the airline spend the money on not losing luggage, but perhaps that's just wishful thinking...

    It's not as if the money they are paying out to unfortunate passengers is coming out of their "not losing luggage" budget. Making them (more) liable for lost luggage actually gives them a financial incentive to not lose luggage--or, rather, it reduces the incentive to be careless about whether or not they lose luggage--encouraging them to spend money to solve the problem. That said, I don't think this is likely to have an appreciable effect on the problem, because they're probably spending enough money on this problem already that not spending enough money isn't the issue.

    [ reply to this | link to this | view in thread ]

12.  

    Re: I still find it sick...

    

    ComputerAddict (profile), Nov 3rd, 2010 @ 11:29am

    
    

    Or the fact they lease out cargo space to USPS and other companies... and those deals take priority over your luggage

    [ reply to this | link to this | view in thread ]

Add Your Comment