Google Bug On Document Sharing Highlights Communication Problems

from the that-doesn't-seem-right dept

Hopefully this is just a big mistake, but Slashdot points us to a bunch of Google Docs users complaining that Google is blocking them from sharing their documents claiming "inappropriate content," even in cases where the content is clearly fine, such as college class notes and homework assignments. Even assuming this is just some sort of bug, the bigger issue seems to be Google's lack of response, despite the issue cropping up weeks ago. This charge has been raised about Google in the past, and it's only going to become more important. As more and more people rely on Google for services, the company is going to need to improve its handling of customer service issues and communication.


Reader Comments (rss)

(Flattened / Threaded)

  1.  
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    Richard (profile), Dec 1st, 2009 @ 3:57pm

    Why not

    Just use dropbox if all you want to do is share it within your own circle.

    Dropbox tos says that they actually can't look at your files.

     

    reply to this | link to this | view in thread ]

  2.  
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    ChurchHatesTucker (profile), Dec 1st, 2009 @ 6:04pm

    Live by the Cloud, die by the Cloud

    I suppose this was inevitable.

     

    reply to this | link to this | view in thread ]

  3.  
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    Monarch (profile), Dec 1st, 2009 @ 7:26pm

    Google improving their customer service? No, Google is NOW a public corporation run by a board. They basically gave up on the "Do no evil" Mantra years ago. Customer service has and will always SUXORS with Google.

    I still think Google offers some of the best products for what is done online, but I take every product offering they have with a grain of salt.

     

    reply to this | link to this | view in thread ]

  4.  
    identicon
    Dave, Dec 1st, 2009 @ 7:51pm

    Google has customer service? First I've heard of that. They do good stuff but man, do they suck out loud.

     

    reply to this | link to this | view in thread ]

  5.  
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    Benjie, Dec 1st, 2009 @ 7:59pm

    Google

    Google is like a compilation of pet projects from some of the best minds out there. If someone else released free software, who much entitlement would you feel to quick responses?

     

    reply to this | link to this | view in thread ]

  6.  
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    Anonymous Coward, Dec 1st, 2009 @ 8:26pm

    Re: Google

    Google is like a compilation of pet projects from some of the best minds out there.

    So? Lots of companies hire smart people. That doesn't excuse their failures.

    If someone else released free software, who much entitlement would you feel to quick responses?

    If I offered you a free ride in my car and I then negligently caused an accident that left you crippled, would you feel entitled to complain?

     

    reply to this | link to this | view in thread ]

  7.  
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    santiagocrespo (profile), Dec 2nd, 2009 @ 5:59am

    IP Police

    Google is acting as Intellectual Property and Moral police on more and more products, this would be akin to MS Word telling me I can't save a document with the lyrics to Bohemian Rhapsody for my son to take to school with him. How long before our e-mails start becoming "inapropriate content"?

     

    reply to this | link to this | view in thread ]


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