eMusic Also Took Away Right To Download Songs Already Purchased

from the thanks-for-nothing dept

In all the fuss over eMusic's poorly managed plan to sign Sony Music and raise prices at the same time, the company apparently also was able to sneak through another anti-customer move. For years, as an eMusic customer, you were able to go back and access songs you'd previously downloaded. This is, for obvious reasons, a very useful feature -- especially considering the fact that people change computers or lose hard drives and such. However, apparently, along with the price increase, eMusic has quietly dropped this feature as well. It's not clear why they would do this. Perhaps Sony didn't want this, but that doesn't explain why the feature was removed for everyone. It's like eMusic is punishing their loyal customers. The company claims that it will allow people to redownload if there's a technical problem, but the convenience feature is just gone.


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    identicon
    Joe Schmoe, Jun 25th, 2009 @ 8:47am

    "...eMusic has quietly dropped this feature as well..."

    Not completely, as I understood it, though do not have a link to point to.

    I believe that it has changed from unlimited re-downloading, to four times. Which is not as bad as never-ever.

    However nice the ability, c'mon - backup your shiznit already...

     

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    Joe Schmoe, Jun 25th, 2009 @ 9:07am

    Digging...

    From their terms of service:
    "6.13 eMusic may allow you to re-download each of your previously purchased tracks a limited number of times for any technical reasons at no additional charge; nonetheless, if you exceed a reasonable number of re-downloads (as deemed by eMusic) on any given track(s), you will be required to re-purchase such track(s)."

    Uh, eMusic [I'll say this here, as I assume that you are checking in here as you have previously, and do not have the ability to squelch this comment as you have on your own boards] - you'd be very wise to be up front and lock this down to a fixed number instead of a vague, omninous, maybe, sort-of, if we're in the mood to help you policy. You're about to start another sh!tstorm.

    ref:
    http://www.techdirt.com/articles/20090623/0415565326.shtml

     

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      Fiercedeity (profile), Jun 25th, 2009 @ 1:28pm

      Re:

      WoW does this pretty well. If you accidentally delete ur purples or something, the reps can do limited restores. They don't say up to how many times they'll do this, it's kinda vague.

      But I haven't seen any uproar over this... well actually, when it was first started, there were many people arguing against it, lol. Personal responsibility and other such nonsense, they called it.

       

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    Joe Schmoe, Jun 25th, 2009 @ 9:12am

    More...

    eMusic - Your documentation is out of synch with itself.

    This page still eludes to unlimited downloading:

    http://www.emusic.com/help/download.html#gen3

    Please get your poop perpendicular.

     

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      ConceptJunkie (profile), Jun 25th, 2009 @ 9:51am

      Re:

      I think the word you are looking for is "alludes".

      Also, the change hasn't happened yet. eMusic has said the Sony thing will occur in "early July". As far as I can tell the download policy hasn't changed yet.

      Of course, since music comes and goes to eMusic like the wind, there are already tons of things I can't re-download that I've bought over the years, but I'm a compulsive backup-er, so it's not a problem for me.

      I've used it a few times out of convenience, but never out of necessity.

       

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    Hephaestus (profile), Jun 25th, 2009 @ 9:30am

    reDownloads

    They may have done this to prevent people from lending their accounts out to friends, family, etc, to reduce piracy. More than likely this is the recording industry doing its we want you to pay for this multiple times, and statistical analysis shows that 50% of the people redownload more than 4 times in a three year period.

    There are better ways to prevent/discorage piracy, like micro fees (1/10th - 1/2 cent) for each redownload, stated in the TOS. The line "To cover bandwidth costs" should have been used.

    It is never a good idea to change the games rules half way through, unless its to the users advantage .....


    190 entry/note) Unlimited redownloads

    191) Fee for redownload set by artist/company.

    192) Fee for redownload never increases and is tied to the person who downloaded the file.

    193 ) Fee For Redownload can be decreased by artist/company/copyright holder

    194 ) fee for redownload can be between 0 and the current value of the file to be downloaded, never above current value.

     

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      Valkor, Jun 25th, 2009 @ 9:40am

      Re: reDownloads

      "friends and family"
      You're basically talking about them trying to squash sneakernet piracy. Best of luck to them with that.

       

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        Hephaestus (profile), Jun 25th, 2009 @ 9:47am

        Re: Re: reDownloads

        That was actually Sarcasm and the lead up to .....

        "More than likely this is the recording industry doing its we want you to pay for this multiple times, and statistical analysis shows that 50% of the people redownload more than 4 times in a three year period."

        Which is what we all think is going on here. More than likely in a couple months they will remove the ability to redownload altogether.

         

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      Hephaestus (profile), Jun 25th, 2009 @ 9:44am

      Re: reDownloads

      195) Artists (Copyright holders) can set a Global minimum download fee on their works

      196) Artists (Copyright holders) can set a Global Maximum download fee on their works

      197) Sample/Sampling library and fees

      198) Lyrics Library and fees

      199) out of copyright / orphan poetry library

      200) multi-channel library for saving Mixing/mixes


      This place just gets the old creative juices flowing

       

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        Hephaestus (profile), Jun 25th, 2009 @ 9:55am

        Re: Re: reDownloads

        201) individual sites can set redownload fees on top of the copyright holders fees. (They may have a limited byte pipe)

         

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    minijedimaster (profile), Jun 25th, 2009 @ 9:44am

    Does the music you get from eMusic have DRM in it? If not, then I don't see how stopping people from redownloading what they have purchased would curb piracy as they can just share the files via email/FTP/USB Flash etc.

     

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    Killer_Tofu (profile), Jun 25th, 2009 @ 12:47pm

    eMusic

    Well, I am done with eMusic.
    Never to be used again.
    Now that Sony is calling the shots and turning them completely anti-consumer.
    They should have known better than to make any deals with Sony at all aside from possibly "we share all of your music at our current prices and all of our current features -- or take a hike".
    I know they claim that all of their other changes have nothing to do with Sony, but how stupid do they think consumers are? (don't answer that ;) )
    Pulling Sony on at all already felt like a slap to the face.
    There are other sources and they will be used now.
    And also thank gawd for RIAARadar.

     

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    chris (profile), Jun 25th, 2009 @ 1:29pm

    you lie down with dogs...

    and you get fleas.

    sony destroys everything it touches, it's too bad that emusic didn't know that ahead of time.

     

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    Jay Greathouse (profile), Jun 25th, 2009 @ 2:31pm

    so boycott eMusic already

    really, if musicians do not care enough about their fans than to leave them at the mercy of the same old monopolistic corporations and their willing agents, then screw them and go find musicians that connect directly and make their music directly available

    there are virtually no barriers to entry to becoming a musician, you can find them everywhere, if you don't like the abuse then find someone who cares, otherwise you are just another perpetual victim always seeking a new dysfunctional abusive relationship, good fans finding bad music outlets, life is too short

     

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    Anonymous Coward, Jun 25th, 2009 @ 2:58pm

    Cover-up

    It's not clear why they would do this. Perhaps Sony didn't want this, but that doesn't explain why the feature was removed for everyone.

    Because they're trying to cover-up that it was done for Sony. Doing it just for Sony music would make that too obvious.

     

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    Anonymous Coward, Jun 25th, 2009 @ 7:49pm

    They may or may not have even made a change, as their own documentation at their site is contradicting and lends itself to confusion. (see my links to the pages I found above).

    Mike - What was your source for this story? You only link back to the other, previous post...

    At any rate, the only real issue here is the lack of clarity on the behalf of eMusic with this in light of the other changes taking place. It is not really unreasonable to limit the number of times a tangible [to use the term loosely] item may be re-downloaded.

     

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    ENN, Jul 7th, 2009 @ 11:37am

    TechDirt is Wrong; Re-downloads still exist

    Techdirt - Do you check your facts?

    They changed the way that you see them/get to them. You go to your profile->downloads page as before to see the list of previously downloaded items. There is a link to the Album page. There you will see the tracks you have already downloaded with a link to re-download them.

    I understand from emusic customer service chat that this is temporary while they fix the download history.

     

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    borgward, Jan 15th, 2011 @ 10:53pm

    Just thought I'd point out that with the latest Universal Music changes at eMusic, they have indeed COMPLETELY removed the ability to redownload songs. You must pay again for each redownload now.

     

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    kamol, Jul 4th, 2012 @ 4:50am

    about emusic

    very interesting article. i thinks the changed they had made its nothing but business. it may help the artist but as a customer point of view its not a good changed.

     

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