Cathay Pacific: Want Free Stuff? Throw An Airport Tantrum
from the adverse-selection dept
About a month ago, somebody posted a video on YouTube of a woman flipping out at the Hong Kong airport after missing her flight. Apparently the person that recorded the woman's tantrum was an employee of the airline Cathay Pacific, and the airline has now disciplined the worker and thrown a bunch of free stuff at the woman. On one hand, it's easy to see why the company could feel the need to apologize, since the woman suffered some pretty extreme notoriety, thanks to the video's 5 million views. But on the other, couldn't this action tacitly encourage this sort of tantrum and disruptive behavior by rewarding it with free travel? Had a person who wasn't an airline employee recorded the outburst, perhaps the outcome would have been a bit different, but Cathay Pacific seems to have given the green light to people to flip out in hopes of getting some free stuff. This wouldn't be the first time such a video has had an effect in Hong Kong: the well-known "Bus Uncle" video from a few years ago caused people there to examine stress and public behavior in its society.