Given the ridiculous run around
that many of us have received from our broadband providers, you can probably understand the frustration that playwright Carol Sinclair went through after needing to talk to approximately 20 different tech support folks at her broadband provider, before they finally sent a tech out to her place to see what the deal was. That frustration apparently resulted in a bit of rudeness, which she readily admits, though she explained her frustration to the tech as he entered. However, when the technician told her it wasn't the broadband service provider's fault and he couldn't fix her problem, she allegedly told him she was keeping him hostage until he fixed her internet
(found via Slashdot
). Having "been there" it's not difficult to understand that the phrase came out of pure frustration, and certainly wasn't meant to be taken literally. Except, the guy did take it literally and "escaped" (though, it doesn't sound like she made any real effort to stop him) by claiming he needed something from his van to fix her connection, and then driving off. He then contacted the police, who arrested Sinclair for her attempted hostage-taking.