Last April, RIM woke many Blackberry users up to the idea that they might be Crackberry addicts by having the system go offline
for a few hours overnight. It's amazing how people recognize just how dependent they are on a service once it goes away. The eventual excuse given by RIM (a botched software upgrade) was unconvincing
. However, there hadn't been any more outages, so questions about the service died down. However, with widespread Blackberry outages Monday afternoon
, lasting about three and a half hours, impacting all mobile operators, some of those questions are going to be raised again. The Blackberry system involves all traffic going through RIM machines, and a cascading problem across those machines can certainly cause quite a bit of trouble. At some point, people are going to start asking if there isn't a more robust, distributed way of offering a Blackberry (or Blackberry-like) service that would be more immune to these types of issues.