RSS
Facebook Settles Text Messaging Suit Even If It Probably Didn't Need To
from the less-of-a-hassle dept
Back in October we pointed to a totally pointless lawsuit against Facebook from a woman who blamed the company because her mobile phone was getting text messages from Facebook against her wishes. The problem with the lawsuit, however, was that it wasn't Facebook's fault, as the reason the woman was getting the errant text messages was because she had received a new phone number. The previous owner of the number had signed up to receive the text messages, and they carried over to the new subscriber. There's no doubt that this could be quite annoying and upsetting to the woman, but it's hard to see how Facebook really should have known about it or could be seen as the party liable here -- so it appeared to be yet another lawsuit where someone targets a hot company just because it's a hot company. In this case, though, it appears to have worked. Facebook has agreed to settle the lawsuit and pay the legal fees of the plaintiff, while also agreeing to make it easier to stop such text messages and working with mobile operators to learn about recycled numbers. While Facebook probably had a decent chance of winning the case, from a PR/user relations standpoint it probably made sense to settle and do everything possible to make this less of a problem.
14 Comments | Leave a Comment..
- Can Facebook Really Bring About A More Peer-to-Peer, Bottom-Up World?
- Protest Via Plugin: Facebook Users Bring The Fight To Lamar Smith's Website
- Class Action Lawsuit Filed Against eBay Because Of The Way Its Auctions Work
- Dentist Who 'Invoiced' Patient For Negative Reviews, Getting Slammed On Yelp
- Dentist Forced Patient To Sign Away Future Copyright On Any Online Review; Then Billed Him $100/Day For Negative Reviews
Reader Comments (rss)
(Flattened / Threaded)
Not Facebook's Fault..
Obviously, the new person didn't know about the 90 day standard before re-assigning a new number, or maybe this requirement was limited to only a few companies.
Or possibly, Facebook didn't know about the 90 day FCC requirement.
[ reply to this | link to this | view in thread ]
Don't piss off Iron Chef.
[ reply to this | link to this | view in thread ]
Don't piss off Iron Chef.
[ reply to this | link to this | view in thread ]
Geez, Mike. You need to get a few good programmers or something.
[ reply to this | link to this | view in thread ]
Re: Not Facebook's Fault..
[ reply to this | link to this | view in thread ]
Re: Re: Not Facebook's Fault..
I hate this too. So how do we deal with this? There's a 90 day FCC restriction on reassigning numbers. It's quite annoying that telemarkerters don't follow these rules.
[ reply to this | link to this | view in thread ]
Re: Re: Re: Not Facebook's Fault..
With 99% of these services, if you text "unsubsribe" or "stop" or something like that back to the message and you will be removed from the service. I guess it was easier for this person to sue than to send a text message.
[ reply to this | link to this | view in thread ]
[ reply to this | link to this | view in thread ]
[ reply to this | link to this | view in thread ]
Need the details
Social sites like facebook are internet toilets anyway
[ reply to this | link to this | view in thread ]
Re: Re: Re: Re: Not Facebook's Fault..
How do you send text from a landline?
[ reply to this | link to this | view in thread ]
Facebook was not profiting from the messages
[ reply to this | link to this | view in thread ]
She filed a lawsuit, got some bad PR for Facebook, incurred some legal fees. Then Facebook fixes the problem and pays her legal fees.
Something seems wrong here, couldn't they have just fixed the problem in the first place?
[ reply to this | link to this | view in thread ]
Thoughts...
[ reply to this | link to this | view in thread ]
Add Your Comment