Lowes Tries To Silence Sucks Site For Complaints About Lowes
from the did-someone-call-Streisand's-name? dept
We've covered a variety of cases involving so-called "sucks sites," where someone registers as a domain name the name of a company and appends sucks to the end in order to create a complaint site. Companies have often complained that these sites are trademark violations, but that usually doesn't pass the moron in a hurry test. The latest such case involves home improvement store Lowes. A guy who bought a fence from them was upset that the installers botched the job. Lowes refused to take responsibility, so he set up a site at Lowes-Sucks.com and promptly received a cease and desist from the company claiming trademark violation. While early on, a few companies were able to get sucks sites shut down, it's become a lot rarer, as judges tend to recognize that criticism is perfectly legitimate -- and no one is likely to confuse a sucks site as being endorsed by the company. In the meantime, of course, in sending out such a cease and desist, Lowes has just drawn a lot more attention to the fact that they won't take responsibility for the botched fence install. Wouldn't it have just been better for business to fix the damn fence?
Reader Comments (rss)
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They fixed this on monday
You guys really need to update your site over the weekend. Too slow.
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Didn't even know!
Amazing! I didn't even know about this anti-Lowes site until Lowes tried to shut it down. Thanks Lowes!
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lowes
I had Lowes put carpet in my house a couple of years ago. As they were getting thru and sewing up there carpet job they told me they did'nt cut off doors and left me with no front doors on my house on a friday afternoon. I had no one to do this job as I was'nt told I'd need anyone to cut my doors or even that they would need to be cut. Every time I try to do anythiong at Lowes I get Screwed.
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Lowe's doesn't install anything...
All installs are done by independent subcontractors arranged through Lowe's, so Lowe's is not directly responsible for a botched job, the customer needs to direct their complaints to the contractor that actually did the work. Although I worked at Lowe's, my department didn't deal with the sub-contracted labor, but I would assume that there is a contract between the customer and the installer that could be pursued to remedy complaints.
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What's the story here?
I want to love Lowe's, I really do--mostly because I despise Home Depot but I've had nothing but problems with them. Botched orders and insanely bad customer service (an entire department left me standing at a register in the middle of putting together a quote so they could go do an hour of training).
That being said, "sucks" sites are, in my opinion, all right and I think companies would do well to address the concerns there *if* they contained any sort of constructive material. Typically all they are is "F-so-and-so I hate 'em cause they screwed me". How does a company address that? Especially when the weight of the internet dogpiles on. Should they try and get them taken down? Of course not--it only makes them look like bigger asses.
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Re: Lowe's doesn't install anything...
Wait... I buy something from Lowes, THEY subcontract the installation to a third-party, the third-party screws it up and Lowes expects me to go to the third-party with complaints?
My complaints go to whoever I wrote the check to, not who they wrote a different check to. The court summons would also go to whoever I wrote the check to.
Subcontracting does not remove the contractors responsibility or liability.
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This is why me and my dad...
Do all the work ourselves... We don't trust morons up there getting paid minimum wage.
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Corporate Domain Name
Many companies have bought up all the combinations and permutations of TheirCompanyNameSucks.com to prevent people from launching this type of Web site.
I guess Lowes dropped the ball on this one.
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"All installs are done by independent subcontractors arranged through Lowe's, so Lowe's is not directly responsible for a botched job, the customer needs to direct their complaints to the contractor that actually did the work"
Actually they are directly responsible, client has no contract with whoever Lowe's subcontract the work to, they have it with Lowe's.
The subcontractor is 0% liable to the client for the botched job but they are liable 100% liable to Lowe's, who in turn are liable to to the client
When you subcontract work like this, your subcontractors mainly represent you, not themselves. Which is why companies should always pick their subcontractors very carefully
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look at both sides of the argument
As far as the fence goes, yea, it looks like the installer's work was kind of sub-par, but nothing that couldn't be fixed in an afternoon by a qualified installer (although its not up to an installer to level out your yard so the fence touches the ground everywhere). The fact that Lowes would not even attempt to fix the obvious problems with the gates says a lot about how little the manager at that store cares for his customers. Or... how much of an asshat this guy is. I'm kind of leaning towards this guy being an asshat, from the way he goes on and on about certain things. I've been on the both ends of the same customer complaint conversation before, so I feel for the guy, but I can also feel for the store manager, having to deal with guys like this is tough. I can imagine this guy demanding all sorts of things from the store manager, to the point of being unreasonable and overreaching.
So who is in the wrong and who is in the right on the subject of the fence? Probably a little bit of both. You want a chain link fence that is escape-proof, then you have to do a little more work to your yard to make sure there are no dips and valley's. Chain link fencing can't make quick elevation changes, because you have to stretch it very tight, and stretching it makes it straight. If your lot has a lot of those dips, you need a different kind of fence.
However, the moral high ground goes to this guy. As soon as Lowes tried to mess with his freedom of speech, they crossed the line. Yea, he might be a pain in the ass, yea he might be completely wrong, or hell... even outright lying (I don't think he is), he might even have some sort of mental issues (I doubt this, as well) but he certainly has every right to critisize and complain, up to the point of making threats or outright slander. So, piss off Lowes, I would never shop somewhere that uses legal threats to try and intimidate people, especially when they have no real legal standing, and are relying on their size and bankroll to push people around.
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Re: look at both sides of the argument
When Lowes came out to take measurements and do a site survey their fence installer should have pointed out any preparation work that was necessary. When you purchase an installed product you are purchasing the installer's experience and knowledge, and they should have told him how the dips and valleys would affect the escapability of the fence.
When I bought a Corian countertop through Lowes they gave me very explicit instructions about the preparation that must be completed before they would install the countertop.
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"My complaints go to whoever I wrote the check to, not who they wrote a different check to. The court summons would also go to whoever I wrote the check to."
That would be the subcontractor! I have purchased many items from Lowe's, and had them "arrange the installation". When the person is done, I write the check to the person who did the install. The only check I write to Lowe's was for the actual parts. I do not write out any check until I am satisfied with the completeness and quality of the work.
To those people talking about doors being left off or fence not properly installed, don't pay for it until it is done to your satisfaction. If you use a credit card, you can put a "cancel" on the payment pending dispute resolution.
As for the sucks sites, my biggest complaint with them is that they usually morph into a bunch of posts where people give opinions with no facts to back up the comments. The original poster may have their facts right, but the respondents are usually just slanderous.
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wow
I never knew there were so many whiners in the Techdirt forums. What a bunch of wussies. Did you even read the guy's site? He documents everything and even though IANAL, I find his legal arguments convincing. The fact that the EFF is backing him up surely says something. Now, I'll still buy stuff from Lowe's, but I'll be danged if I ever let them or their sub-contractors ever install anything in/around my home and I'll make sure everyone I know does the same.
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Re: Lowe's doesn't install anything...
what are you talking about? the customer contracted with Lowe's... not with Lowe's sub-contractor. Lowe's is the contractor, because the customer contracted with Lowe's. Lowes is directly responsible, unless Lowes told the customer, "Hey, we don't install this, but here is a list of people you can call, or you can install it"...
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Having installed fence for 15 years (one of my first jobs) you can plainly see the installation is botched.
That said, Lowes is not the only place to get a fence. There are actually fence companies that do this and only this. If you get fence from a big name because you have their credit card and it looks like a good deal with the savings chances are the cost is saved somewhere . This looks like they saved it on the installation.
If you look at his site and see how much the fence moves that is in part that it is a small gauge wire fence and you can attach a wire that runs through the bottom that is a fix for this.
The posts moving looks like they put bags of dry concrete in the holes. Not always the best option, saves time and money though. This is also only talking about one installer, his or her experience or lack of shows.
Lowes should fix the problem, as I am sure there is a warranty . The fence should also be paid for maybe minus the labor . That will keep the bill collectors from bothering you .
I hope the next time this guy needs fence he shops around and doesn't choose the big guy just for the price. I do think that Lowes should also check out the work of their installers. It is their name on the line in the end not the installers.
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Sucks
I love suck sights My fav is state farm sucks .com Its nice to have a place to vent over a rectal probe
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Lowe's is bleeding cash at a pretty fast rate these days, and same-store annual sales are way down. The stores have cut hours ($$$) to the bone to stave off the hemorrhage, unfortunately a bad move.
Decreased employee hours results in a domino effect:
1) fewer employees on the floor/registers
2) unhappy customers, leaving without buying or going to the "big orange box"
3) good employees leaving for other companies
4) decreased revenues
5) stock prices plunge...
6) unhappy customers post "sucks.com" websites
7) fewer customers
8) repeat until stock values near zero...
Business economics 101, courtesy of Lowe's
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Really?
I'm a fan of getting consumer rights but there are ways to go about this. Jumping straight to Lowes-sucks.com bypasses the correct way to solve issues. He should know who is working on his property and what subcontractor they are employed by. He should have read his warranty for parts and labor (his parts warranty could be in jeopardy because of a incorrect installation. He then needs to contact Lowe's about the issue, when the do nothing he needs to follow the directions on the local builders association website and contact the BBB. If that fails then go for the Lowe's sucks plan but please don't skip the steps that are there to deal with issues.
My job was created because my company had no customer service.
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Re:
Retail is down as a whole, not just Lowes, or Home Depot. Everyone in retail is sweating their job right now, myself included!
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Sucks Site done right?
I have to say suck sites sometimes do a good job of getting their point across and often are born out of a company's lack of response to complaints.
I formed Milan Properties Suck after my management company started screwing over their tenants (including me) on a regular basis. At times we didn't have hot water, working heat, and more often than not these issues went unresolved for months - ans sometimes they never were resolved at all!
After several tenants learned about the site and started contributing it became a productive place where victims of this management company could get help with their problems.
Yes the management company in question (Milan Management/Properties) has sent me numerous cease and desist letters threatening me with legal action and NEVER following up because they know the things posted to this site are true - and because they'd be smacked with an Anti-Slapp motion. Suck sites work....if the company pays attention to the issues at hand and resolves them....
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botched installation
Lowes should have sued for 'defamation of character' because that is what a 'sucks' site is really all about. I don't bother to view any 'sucks' sites because I believe that when you have a complaint, you should take it directly to the person(s) you are complaining about. Broadcasting the complaint to the world via the Internet is a low-blow. No pun intended. Complaint sites should be allowed on the Internet but ONLY if they do not contain any form of defamatory substance. For example: I don't need to cuss someone out in order to let them know that I am displeased with something they have or haven't done. The 'sucks' sites are sites that are counter productive to our culture. If I were the judge in this case, I would have taken that heavily into consideration while reviewing the case. Judges can correctly administer the law without having to omit their ability to use common sense. I happen to have the same last name but I am not related or affiliated with Lowes in any way. ..just pure coincidence.
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Re: botched installation
I'm here doing searches for fencing at Lowe's and find this... Problem for Lowe's is I don't even need to go to Lowe'sSucks.com now... This has been enough information for me to shy away from Lowe's...
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Re:
Recently caught in the massive lay-offs from Lowe's (not for any performance issues, but because if my manager haddn't laid me off, "corporate" would bum-rush him and get someone in there who would slash payroll...)I can now more clearly see the bigger picture.
A year of so ago, Lowe's finally realized that Home Depot had become the punch line to every "bad customer service" joke in America and struck back my inflating their payrolls and flooding their store aisles with red vests and "WOW" customer service.
And it worked.
Now that they've won over most of the DIY crowd and a sizeable number of contractors, they feel it's safe to just cut manpower to the bone and say to hell with the customer.
Everyday over the last couple months I heard comments like, "You guys are getting more like Home Depot everyday", and "What happened to all the help?"
Bottom Line? Bottom Line! If Wall Street is happy, Lowe's in happy. So if you own Lowe's stock and are waiting for that dividend...get used to waiting in long lines and looking down empty aisles for those (no longer easy to find) red vests.
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Re: look at both sides of the argument
A month or 2 after this man's fence was installed, a new store mgr transferred in. Only when this man's website was put up, did the new store mgr find out about this situation - more than a year later?!! No notes in his file, nor phone calls were made. Sure the pictures show a bad job, but where was he when the job was being done? The responsibility is not only with the contractor but the consumer as well!!! Also, why did it take so long to complain if in fact the contractors did a bad job? Did he mention that he charged it with no interest for a year? AND has made no payments on it? I think his sorry, broke ass couldn't pay for his installed fence. The way I see it, he falls right into same category as the rest of these Statesboro, GA locals . . . sorry, worthless, pieces of crap that expect something for nothing!
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free speech
HEY MORONS.A SPADE IS A SPADE.WHATS THE MATTER HAVE YOU ALL FORGOT THE RIGHT TO FREE SPEECH.LOWES SUCKS ANYWAY
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Re:
I dont believe jack knows what he's talking about,
Yes the contractors are independent,the contractors are also
security screened,their job history is checked,Their work
is rated by customers on a weekly bases and if it drops below a set percentage the contractor is let go,lowes seeks
to find the best subs it can find,and does a pretty good job of it,
their pay scale is set to try to draw interest from highly
skilled people,and for the most part does.
The sub is 100% liable and worried about pleasing the customers,at risk of loosing their job,and can be penalized
easily due to their contractual obligations with lowes.
Customers are trying to scam lowes more and more by making false accusations and playing lowes against the subs and vis-versa,trying to get somthing or everything for free.
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All newly installed decks and fences falling down
Watch out, the Lowe's sales force is not updated with what are the only fasteners you can use with ACQ treated lumber. Just try it your self, call and ask a sales associate at any Lowe's. Some of the installers do not know this ether. And the ones that do shame, shame, shame. We know you have to pay for your own nails but cheaper not always better.
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I am a sub-contractor for Lowe's
Most of this comments are wrong! Your contract (the customer) is with Lowe's , but I have a contract with them also if for some reason the job is not completed up to Lowe's expectation. I being the installer have to pay to get it done correctly. Either way the customer's job has to be done correctly , all the time. Happy Lowe's installer
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Never stop payment
Post #12 gave very bad advice. Never put a hold on (or cancel check for) payment to a contractor once work is complete. In many states this is illegal and opens one up to significant civil (and criminal) penalties.
Florida statutes allow for award of triple damages -- all the contractor has to show to win is a voided check. Once paid, one's only recourse for sloppy work is court. Like others have said never stroke a check until the work is done to your satisfaction.
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Re: Lowe's doesn't install anything...
You are wrong. The company has to take responsibility for those botched jobs. The correct process would be for the store install coordinator to step up to the plate and fix the problem, and in most cases will include charging back the installer for the job. The customers are to discuss any and all issues with the store, NOT the installer. This is what they have a installation coordinator for. If customers are being told to call the installer directly, then someone needs to be trained the right way!
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Another Lowes victim
I have also been a victim of Lowes' "personal guarantee. We recently had new flooring installed into a home we were flipping. Lowes subcontracted the job and when the job was finished, we discovered a small rip in one of the vinyl floors. When I reported it to Lowes, I was told that I needed to report this to the subcontractor. I responded that I didn't hire the subcontractor, Lowes did. Even still, Lowes REFUSED to come out and look at the problem. They insisted that the subcontractor had to come out and make a determination as to whether it needed to be refloored or not. When I spoke with the sales person originally, they assured me that the warranty covered any problems with installation and that they would repair or replace the flooring if a customer was dissatisfied for any reason. But when that was put to the test I was told that that their warranty coverage was subject to their's (and subsequently) their subcontractor's discretion. In other words, it was up to Lowes and the subcontractor to determine whether or not they should repair or replace it.
DOES ANYONE ELSE SEE THE INHERENT CONFLICT OF INTEREST IN THIS?
When I sold the house, I had to give a flooring allowance of $1200 because of the tear in the "new vinyl flooring."
I avoided Lowes opting for Home Depot after that, but at the end of the day, there is really no difference between the two companies. Both lack integrity, but they appeal to our desire to keep our project costs down. Unfortunately, in some instances, it ends up costing us on the back end.
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Re: look at both sides of the argument
You want to be objective, but I can see in your ending you can't be. Being on the bad end of the piece...always...I cannot remember the last time someone took a responsible approach to their own actions. Society has become far dependent on blame of another person rather than looking in the mirror. Does anyone realize how many times a day an average manager of a home based store gets threatened by a customer with a law suit? How about how many times a day an average hourly employee gets his or her own life threatened?
I read a complaint not to long ago where a man said he felt threatened when he walked into a lowe's store and would never shop there again. What he didn't say is that he threw product at an employee and screamed in another employee's face that he was going to take them out back and throw them in a dumpster. Raise your hands if you want to help this guy! I have never known a customer to tell the truth and they really hate it when you catch them on it. Its only human nature to not try to help a person that only knows how to yell or scream or threaten.
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Lowes Does Suck
We were amazed at how closely the lowes-sucks.com guy's experience matched our own here in North Carolina: Our Lowes Sucks Experience
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Re: Lowe's doesn't install anything...
That is not true. Lets look at all the details. Each install has a contract. It is between the customer and lowes.Lowes pays subcontractors to do work. The customer does not pay contractors.Lowes is responsible for all work.
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LOWES POOR CUSTOMER CARE
I bought $564 worth of merchandise from Lowes in Port Charlotte Florida to take part in the $10 coupon for $50 spent. I had ten coupons, worth $100 and went into the Lowes store yesterday to buy some items. I got to the cash register and my total was $116.64. I handed her the 10 coupons and she asked some type of service desk manager and came back to tell me you could only use one per purchase. I was so ticked I just left everything in the cart and walked out. I will be going back, and I will make sure I sort my items to spend the least amount over $10. I am also looking at items I have purchased from Lowes that I have not used/opened, and I will return everything that is new. So, instead of having a happy customer that is doing a load of remodeling on two homes and a condo, so would be spending lots of money, they have an angry customer. I will tell everyone about my poor experience and will NEVER buy another thing from them. I spent $30,000 at Home Depot last year, so all of my future purchases will be made at Home Depot. Beware of Lowes promotions, they are devious.
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another poor customer service complaint
My husband and I bought a home that was in the process of being remodeled...We are not rich people...so we have been remodeling it ourselves...My father is a contractor and owns two construction businesses, one roofing company and one contracting company. My father being the nice man that he is bought us 25 boxes of tile from Lowe's to help us out. My father spends quiet a bit of money at Lowe's each month and sends his customers there to pick up materials. So Lowe's can personally thank him spending tens of thousands of dollars with them each year. My husband and I did not really like the tile, but took it back to exchange it for another style of tile-wrong...we thought that we would take it back. My husband and I loaded up all of this tile and took it back to the store and they were rude and lacked any type of professionalism. The lady at the return desk at 5pm took back two boxes of the tile and gave us a pretty little Lowe's card for an in store credit. We asked if we could bring the rest of it back and they said yes, so my husband and I loaded up all of this tile...just for them to tell us that they could not help us...they said that the tile had been discontinued and they WILL not take it back...so between 5pm and 7pm they discontinued the tile...does that make any sense to anyone...My father will no longer be shopping at Lowe's...we have torn up our Lowe's cards and not doing business there any longer...Nick Cobb is the store manager at the one in North Little Rock and he did not have the courtesy to come to the return desk and speak with us...he would only talk to the lady at the return desk by phone...how inconsiderate...I am not saying anything slanderous, just stating the facts..I am completely and utterly offended by this store...Where is Robert Niblock (ceo of Lowe's)...let him have to deal with this poor customer service and see how he likes it....I am so disgusted about this.
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Re: lowes
I work for Lowe's Installs and I can tell you that, if this was done in the last year+ you should read your contract better. It clearly says the installers don't cut doors. I don't know why they don't, or who would think to ask, but it's really important to know what you're signing (front and back).
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Re: Re: Lowe's doesn't install anything...
You are correct. YOU as the buyer contract with Lowe's, not the subcontractor. The sub is responsible for their work, yes, but the chasing should only go: Customer -> Lowe's -> Sub. There's more to this story than what we can see about this fence job. There's no WAY my store would let a sub get away with a botched job!
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Re: LOWES POOR CUSTOMER CARE
your a scammer! wake up. you knew what you were tring to do!! quit trying to play all inocent.I would love to tell you to eat s*it!!
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Re: They fixed this on monday
YOU DON'T EVEN REALIZE HOW MUCH LOWES HAS TO DEAL WITH WHINEY, THIEVING, " CUSTOMERS" THEY ALL SPEND "THOUSANDS" OF DOLLARS AND ARE " CONTRACTORS" iT IS RUN BY PEOPLE NOT SUPER EXPERT KNOW EVERY ANSWER TO ALL YOUR IMPOSSABLE QUESTIONS HEROS!!!I SWEAR PEOPLE TURN INTO MINDLESS KNUCKLE HEADS WITH NO COMMON SENSE WHEN THEY WALK IN THE DOORS!!READ THE LABEL BEFORE YOU ASK A STUPID QUESTION!YOU EXPECET EVERONE YOU SEE IN A RED VEST TO BE A TRAINED EXPERT IN ALL THINGS REALATED TO EVERYTHING YOU SEE IN THE STORE????IF WE KNEW IT ALL WE WOULD BE IN THE PRIVATE SECTOR AND MAKING $50.00++++ AN HOUR. YEAH IT'S NOT A PERFECT PLACE BUT WERE TRYING TO JUST DO OUR JOB; SOME BETTER THAN OTHERS.IT'S ALL IN WHO YOU TALK TO, FIND THE ONE WHO YOU LIKE AND SEE WHAT THEY CAN DO.OPEN YOUR EYES AND SEE (YOUR NOT ENTITLED)WHAT WE HAVE TO DEAL WITH ON A DAILY BASES.
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Poor customer service support
Keep your site working. Lowe's as well as other companies need sites like yours to let the consumer and more importantly potential customers know how bad they are. We purchased a Whirlpool Duet W/D from them with extended srvice and it's been 2 weeks and we still have a broken machine. I must warn others about buying anything expensive from Lowe's.
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Re: Re:
You have got to work for low down lowes, I mean really the money they pay their contractors is not even competetive for one thing, and then to qualify all they need is a movie, installation guide, and an anyone can print document the gives them the privilage of working as a sub to the primary contractor LOWES, I believe that the primary contractor is the one with the insurance, and therefore LIABLE for any loss of property, or life. The next one liable will be the homeowner, because for all practical reasons the sub contractor is only doing as he is told, and if the home owner was not happy all he would have to do is ask the sub to leave......... All that said, I am a contractor and am always liable for 100% of anything that happens on my jobs, and yes I get the check first just like lowes. I needed to vent God bless all the good people that are discredited by Lowes unprofesional attitude.
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Re:
Actually Lowes pays the installer after the customer says the job is up to standard with them and if not the installer doesn't get paid.
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I've been working at Lowe's since May. I'm retired Law Enforcement, so the retail business is new to me. I'm used to liars in the field and being able to do something about them. Standing in front of a customer who demands a product that (corporate) has decided to no longer carry is suddenly MY fault. A customer wanted something we no longer carry just because he bought the identical item 9 years prior. He wanted to speak to a manager because he didn't like my explaination that 'we no longer carry that item' sir.
Let's not forget the customer who asks you for your advise on how to do something, then tells you your wrong. Even if you can provide product instructions as to the 'how to' yet you're wrong.
My personal favorite is customers who openly admit they have not 1) read the directions, 2) read their contracts 3) want to do things 'on the cheap' and when none of the above works for them, it's MY fault.
For $8.28 an hour (just to supplement my pension) I'm about to tell retail and Lowe's to take a hike. I can't cover 2 departments (due to lack of scheduling) cover 'code 3 to the front' AND answer my call button in less than 45seconds. I haven't been able to figure out how to grow more legs, and more arms, and be 4 places at 1 time all for $8.28 an hour. When you the customer can tell me how I can do all of that (because we know you're always right - NOT!) I'd love to listen. In the mean time, the next time someone tells me "I'll have your job" because Lowe's no longer carries an item (like we're the only store on the planet) I'll gladly hand them my little red vest and have them do the job...
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Re: employee
You said it well Employee!! I wish that every consumer would put on my shoes and pound that concrete floor for just one day. Working in retail has changed my whole outlook on people. I used to be a soulful, caring person with goals and aspirations, now I just have to pretend I'm still that person while being yelled at for trying to help people with project problems. What they truly need is to grow up, grow some manners or get mental help. Don't get me wrong, there are 100 great customers for every 1 that think we owe them our blood, but that 1 comes day after day. You people have no clue as to what we have to deal with. I really want to know if you unhappy consumers go to Kroger, throw your milk and eggs in the floor, yell and spit at the clerk because the chicken and cow didn't produce the product you wanted?
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I'm with ya. 20 years in Law Enforcement, standing on hot asphalt directing traffic in the heat for hours, wrestling with suspects now and again, 5 years on the bike team, and I never (luckily) had gotten hurt. My first 2 months at Lowes I developed tendonitis in my left ankle from the concrete floors. New shoes, 2 gel inserts, and I still have to wear a boot at night to help with the pain.
You are correct with the 1 out of 100 customers. Yet every shift, there is that 1. I've since learned that I give the customer all the information (including a hand-out that I've printed from home and keep in a file on re-occuring questions) I have on a product or procedure, when I'm told "I don't believe that" I can do nothing more than walk away from the customer. I've done all I can do and if that customer isn't happy with my efforts to give him all I can, then I can do no more but walk away and he/she can figure it out themselves - I mean after-all, it's a D.I.Y. store, right??
I've had SEVERAL customers tell me "Well you're the expert!!" and I reply "No, an expert makes $125.00 an hour for their design techniques, I make $8.28 an hour" - that's as honest as I can be (and I tell them just that!) I've also had to go into great detail and explain that Lowe's doesn't train us to do everything a homeowner wants to do nor trouble shoot every problem that can arise being a homeowner. Hey, fire me for being honest, right!?
But you're right, I often wonder how people act in other stores, and if they ask the stock clerk how to make a dish they read about in a magazine once, a couple years ago, then get mad because the stock clerk doesn't know EXACTLY how to make the dish 'in some magazine' they read and throw their groceries at that stock clerk and storm out the door vowing never to come back and spend a couple hundred dollars a year here! (Our store averages $170,000 a day in sales and have often hit the $1,000,000 week in the summer).
A tourist who was in town on Spring Break who had blown thru a red light, (coming close to hitting a pedrestrian in a cross walk) upon me asking him to sign his traffic summons stated "I'm never coming back here! I looked around at the thousands of people walking the sidewalks and driving the roadways (like the 100 days of hell at Lowes) and said to the driver "I don't think we'll miss you" I keep that traffic stop in mind when people tell me they're going over to the 'orange box store' or never coming back.
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Re: This is why me and my dad...
maybe with that attitude of thinking they are moroons you and your dad should not be allowed in public if you act like an ass you will be treated like one
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Re:
this is classified information!!!! But the secret is that they are doing all of this cost cutting to insure they can still pay the corporate dumb---'s there salaries, haven't you heard they have all built homes on Kiawah Island
Resort in Charleston SC this is multi million dollar property.
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Decided Not to Post-Well sort of...
I was going add a post regarding a recent Lowe's experience but after reading all the other postings, I have decided not to. Nothing in the posts here are factual (exepect the ex-cop stating his hourly wage). A true complaint should be documented with facts and paperwork and names of those spoken with. The only thing here are people venting theier personl feelings. No facts are present. The customers are complaining about things they have not read or fully understand or have not had fully explained to them. ASK QUESTIONS PEOPLE! Eveyone is afriad to ask questions these days. I worked retail management for years and there are no stupid questions. I have found poeple are in fact afraid to ask but 50 other people have the same question. I myself ask an ass load of questions eveytime I buy something. BE AN INFORMED COMSUMER - ASK QUESTIONS!!!
As for the retail employees, I feel your pain but having worked in both retail and banking for years before moving to the corporate world, all I can say is, that is the nature of the job. There will always be unreasonable people - customers, your boss, shareholders - whatever. These are an ever present part of the retail enviornment.
Yes experts do make more per hour, and if I wanted an expert I would hire one. When I go to Lowes, I expect the hourly wage worth of service because after all I am doing the project myself. If I am dumb enough not to ask questions then that is my fault. But I do expect someone to be avialable in the asile and I expect them to be polite. My problem with Lowe's as well as other big box locations is lack of service and lathargic 16 year olds who could care less that I am shopping in their store.
If you want really good service - SHOP LOCALLY! You might have to look for them and they might not be 2 blocks from your house, but it is worth it. 99% of the time when shopping at a discount store you get what you pay for. I will pay more for better service. Why give it to the CEO when you can give to the local family owned shop.
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installer facts
ADVANTAGES to being a lowes installer: no marketing costs and prompt bill payment.
DISADVANTAGES: Installers are paid approximately 70% of retail price,- Lowes keeps a third.
Lowes expects installer to supply certain basic install material instead of the customer, as per contract.
Little or no fee for "haulaway" of large difficult to dispose of items.
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customer service
the bottom line is, "customer service" is employed by any number of big box companies as a buzz word only to attract perspective customers (along with 10% off, open 16 hours a day, 0% interest for a year, and we'll match any competitors prices. their approach is to give back 10% to customers who complain and make that customer go away, instead of doing it right the first time. one must remember that mega stores make big money by bullying suppliers, forcing smaller competitors out of business, hiring an untrained and inexperienced workforce, under paying and bullying that work force, and running as many customers through the front doors as they can per day. what this should point out to anyone with a brain is "bigger is not necessarily better", so patronize smaller specialty businesses in the neighborhood where you live and receive better treatment by a merchant who cares about having you as a customer and provides better "customer service" in hopes of getting your referrals and future business.
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Customer Service
Get Real Ray!!
First lets think - A guy who works in the electrical department of a big box store make about $9.00hrly. And electrician makes about $55.00 - both are supposed to know how to rewire, voltage, amps, etc and everything about a customers home and how it's wired and 'I'm looking for one of those switchy things". If you want to purchase a ceiling fan for 5 times what they cost now, then go to the service desk and ask that the associate in that department start making $55 an hour.
Let's think about the poor chump in the paint department. Last I checked, murals, faux finishing, color coordinating, interior design are done by professionals. Professional such as interior decorators and artists demand a higher price than a guy that mixes paint. Yet the guy that mixes paint for $8.00 an hour is expected to know (according to the customer) how to faux finish everything, what colors are used in a Tuscan valley wall mural found in a magazine.
Pay the guy who mixes paint $100-$125 an hour for this professional wisdom he's supposed to have, and see a gal of paint go from $25 a gallon, to $100 a gallon.
Like the guy above, I don't ask a grocery store clerk how to make Beef TarTar. I go into a grocery store after having researched the 'project' myself and with list in hand, find the necessary items myself. I don't get upset with the dairy manager because he doesn't have the type of organic milk I prefer. He doesn't do the ordering. I don't "Umph" when the woman in the seafood department doesn't have an idea for a 'side dish' for the shrimp and scallop dinner I want to prepare for dinner. I don't 'roll my eyes' when she says "Um, it's a personal preference, everyone likes something different" I don't storm out and leave everything in my cart and vow never to return.
If you believe these types of people are few-and-far-between, you must live in Fantasy Land. They're every day, every hour, and every other customer.
We as "untrained and inexperienced" Customer Service Associates have no way to pull a rabbit out of our hat, tell you what the electrical diagram is in your home because we've never been to your home, what that 'thingy' is you're looking for (as you make hand signals), and what I think you should paint your laundryroom,(the one I've never seen).
Call us what you will. Lowe's, HomeDepot are big-box DO IT YOURSELF stores (DIY). We as employees do what we can, for the money we earn. Wouldn't you think we'd like to all be electricians making $55 bucks an hour? Or a plumber making $100 an hour? Or an artist billing $125 an hour? We wouldn't be working at a DIY store that's for sure!! We wouldn't need to. We'd know more and could ask for more based on our knowledge and expertise in each field/department. If you want to pay more, hire an professional. If you want to DO IT YOURSELF, go to a DIY store. That's what they're for!!
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"Hi Lowe's Employee - I'm have a piece of material, a rake handle, and an old lamp - could you tell me how to make a shabby chic table and chairs out of this by tomorrow I'm having company over? I'm in a hurry" "What? You don't KNOW? What kind of place is this!!"
This example maybe just a little out-there, but not by far. I loved the Lowe's Christmas commercial where the Associate had to continually guess what the customer was looking for. Now THAT commercial wasn't out-there, it was quite real. The other Christmas commercial got me too where the woman was asked to be the customer's personal shopper for his wife. That too was based on real customers. Yet, if I spend 45 minutes being a personal customer assistant, how do I assist other customers and answer their questions?
At a morning meeting, our store manager had to re-emphasize that customers do not read directions and that WE were to read the directions directly from the product to the customer. I agree, it's a Do It Yourself store and I can only do so much or give so much product information. What a customer does with it when they go home I cannot control but I'm held responsible for. All for less than $10 an hour.
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Lowes sucks
I was sold a oven a floor model with a scratch on it. It was a self cleaning oven. It was delivered and now it is not a self cleaning oven. Lowes says they will deliver a self clean for only 100.00 more ???????
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Re: Lowes sucks by Teresa Allen
So somewhere between Lowe's and your house, your self cleaning oven no longer became a self cleaning oven? I don't get it. Same oven? Same dent? Yet it changed?
Same thing happens in the paint department at my store. Customer chooses a color, we make the color, we show the color to the customer by putting some of the paint on top of the can, customer says that's the color, yet when they get it home, it changes color.
It's magic I tell ya, magic....or something.
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Re: Re: Lowe's doesn't install anything...
Absolutely right. I'm a general and have been a sub in the past, and I can definitely say that the GENERAL is on the hook for all work performed on the jobsite. If my glazers botch window installs, the client bitches to me, and rightly so. That's why I choose subs very carefully. If I get the least bit of bad vibe from one of them, I cut them off and refuse to hire them.
In this case, Lowe's is 100000% responsible for the bad fence, regardless of their attempts to weasel. Apparently they don't know much about the construction contracting bidness.
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Lowes Hiring Methods
Lowes "hiring" methods are a joke also. I applied at one store, talked to no less than 8 people, took the drug test, and was told by a manager "we don't have many people over the age of 40 here, they are a liability", and was shown the door.
I'm 54 years old.
Applied at another Lowes store, came in for an interview, and was told "there is no person by that name working here". Asked to see the HR manager and was told "that person is not available", asked to see the manager, same response.
Something is wrong here, when you go on-line, apply, get a phone call to come in for an interview, then "mind games" are played out.
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Re: Lowe's doesn't install anything...
Not correct. The contract is between Lowe's and the consumer. If the work is not up to par, Lowe's is responsible.
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Re: Re:
The contractor that botched my roof job has been paid. The contract I signed with Lowe's states that the contractor will be paid once I okay the job. Fat chance I will ever deal with LowLifeLowes again.
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loews sucks
lowes is out for one and only one thing. LOWES. They will trample on any respectable subcontractor just to get themselves out of a jamb. Dont let them owe you money, they will find a way to back charge you for something to get out of the obligation. I cant believe that a company of this magnitude can get away with the treatment subcontractors receive. Yes, I have an attitude, but I have seen first hand that the sales people sell products just for the sale, offering no care and maint. after the sale, leaving it up to the subcontractors to educate the public all the while getting paid below average prices for our work. Happily, we have chosen to drop lowes ,finding that our bottom line is better for it. Word of wisdom to those who are on the fence..lowes does suck..they suck the life out of YOUR business.
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lowes
lowes treats their employees really bad too. lowes is NOT a great place to work!
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Re: This is why me and my dad...
hey daddy and son, if you think we make minimum wage your a bigger fool than a daddys' boy. the two huge home improvement retailers have hourly employees making in upwards of 30 hr. by the way does daddy still cover you on his insurance? etc,etc.
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Re: lowes
go directly to the president of lowes, people dont seem to know that once you get the presidents name,you can register mail him and he has no choice to sign it and read your letter and tell him that your goig to better business bearue and he will know that you now have his signature to show bbb that you sent a letter and he didnt respond. good luck. the fixer upper guy
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Re: They fixed this on monday
thats why guys like you will never last at lowes cause of your type of attitude, we all know that there is alot of customers that just dont thinkk common sence and there is some that we just have to hold there hands and walk them thru, but its our jobs, we are all lucky to even have a job, let alone bitch about it. just do your job and if you dont like it, leave and give it to someone who really wants to work hard and be loyal to lowes, even though the install system needs to be corrected, but by corperate leaders, not our employees. its bad enough that lowes and home depot are getting rid of alot of great associates that knows there stuff just to cut there wages and hire kids off the street who dont know a damn thing about anything, but to cut off someone who is making $20-29 an hour to someone who can do the same,not as good, and get paid $10 an hour. this is what these two big box store are getting ready to do. i know. cause i just fired telling associates the truth.
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I was a Lowes installer for five years till i was recently fired. Lowes is there to make money and having things installed sells a lot of material for them. I have seen the problem from all sides,Lowes selling jobs the customer is clueless what they got,customers never intending to ultimatly pay for because if they bitch loud enough they will get there money back and keep the product or want a fence installed level on top and lay flat on the uneven ground[aint never gunna happen],or yes a crappy install. Yes, Lowes was a shitty company to work for at the end. They have there managers trained by other suits and have no clue what a good install or bad even standing there looking.They are unable to say 'sir this is a good install,your out of line, or sorry sir he is going to fix this right now". Lowes is left to firing installers and replacing them and hope for the best. Common sence and a sence of whats fair is beyound them so good luck to all sides, we will all suffer for this stupid corprate model they have developed
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I was a Lowes installer for five years till i was recently fired. Lowes is there to make money and having things installed sells a lot of material for them. I have seen the problem from all sides,Lowes selling jobs the customer is clueless what they got,customers never intending to ultimatly pay for because if they bitch loud enough they will get there money back and keep the product or want a fence installed level on top and lay flat on the uneven ground[aint never gunna happen],or yes a crappy install. Yes, Lowes was a shitty company to work for at the end. They have there managers trained by other suits and have no clue what a good install or bad even standing there looking.They are unable to say 'sir this is a good install,your out of line, or sorry sir he is going to fix this right now". Lowes is left to firing installers and replacing them and hope for the best. Common sence and a sence of whats fair is beyound them so good luck to all sides, we will all suffer for this stupid corprate model they have developed
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Re: Re:
i have been an installer for lowes for 10 years and soon will be leaving their employ. at frist it was'nt a bad deal they took 15% of install price but they have just about bleed me dry with their dictating and their 40% incress of work that i do they think that installers should provide materials such as caulking and lumber that is needed to complete their door installs etc; plus i have yet to see an installer let go for doing a bad job. and i have seen plenty and repaired plenty it seems like they have become so hard up for installers they hire anyone who says they are contractors they just want work done in less than 2 days and the profit and when a job has gone bad they dont want to know about it i have seen so many people come and go thru their employ i didnt know there was that many people in my city every day i walk into their store they have new faces if they dont care about emploees what makes you think they care about customers it has become a lets get the money and screw everyone as playing subs against customers thats bullshit if a sub does a good job in the frist place the customer wont make a compliant
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Lowe's Installers!
Anyone who has/thinks about/ or wants Lowe's to install anything for them should read this! I used to do installs for Lowe's (and other big box stores). As an installer, our company did not get paid on almost 20% of installs. As a sub-contractor...Lowe's promises to either make you or break you! No $hit!
It all started out GREAT!!! Money was rolling...the communication lines were open with the install sales team and the store managers. They had us think we were gods! Until...After the first six months they withheld payment on one job. The next six months went by and they withheld payment on 3 jobs. The next six months went by and they starting holding back and not paying money. This is a game they play with their subcontractors. When business is bad at Lowe's they are hosing their sub-contractors.
Honestly, I seriously doubt that the fencing contractor on the job got paid for the install! You can bet your a$$ that Lowe's made a bundle on this. One thing is for sure...the customer did not get their money back.
Anyway...after 2 years of getting hosed by Lowe's we somehow financially managed to drop them. They owe us over $25,000.00. I have spoken with an attorney and we do have just cause to file an action against Lowe's but it would be better if we could find a multitude of other installers who have experienced the same problem.
Go to Craigslist.org/Milwaukee and look under skilled trades to get in on class action lawsuit for sub-contractors.
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lowes
I STARTED WORKING FOR LOWES ON OCT 6TH 2007 . I CAME TO LOWES WITH SEVEN YEARS OF FLOORING EXPERIANCE. AND WAS TOLD I NEEDED TO DO MY 30 DAYS . THEN I WOULD BE PUT ON THE FLOOR. DURING THIS TIME MY HUSBANDS HEALTH GOT WORSE , HE HAS A HEART CONDITION . SO I HAD TO CUT MY HOURS FROM 5;30 AM TO 9;00PM TO 5;30AM TO 8;00PM . JOE OUR HEAD MANAGER TOLD ME I WOULD NEVER BE ANYTHING MORE THAN A CHASHIER BECUSE I DROPED MY HOURS BY 1 HOUR . SO I WAIT 5 MONTHS . BY THE WAY IN FIVE MONTHS I HAVE NOT HAD A WEEKEND OFF . AND I WAS TOLD I'M PART TIME SO I DON'T GET WEEKENDS . BUT I WORK BETWEENS 36 AND 39 HOURS EVEY WEEK. WELL I GO TO JOE AND TELL HIM I WANT A PROMOTION. HE TELLS ME MY ATTENDANCE IS A ISSUE FOR HIM . I LOOK AT HIM AND TELL HIM THE ONLY DAYS OFF I HAVE HAD IN FIVE MONTHS WAS WHEN MY DAD HAD A STROKE AND PASSED AWAY A FEW DAYS LATER . I WORK IN FLORIDA MY DAD LIVED IN MA . SO I WAS GONE 14 DAYS . HE TELL'S ME HE KNOW THAT WAS THE REASON . BUT HE STILL HAS A ISSUE WITH THE AMOUNT OF TIME I TOOK OFF????, SORRY MY DADS DEATH WAS A INCONVIENANCE TO YOU !!!! . HAVE MANY MORE STOEIES ABOUT THIS MAN . HE THINKS BT BEING A BULLY HE WILL GET WHAT HE WANTS . I LEFT LOWES THE FOLLOWING DAY . DONE WITH HIS B.S. AND READY TO CALL A LAWYER ..
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Bad Wallpaper
I bought 6 double rolls from Lowes and put up an entire room. Afterward it was evident that they sold me defective wallpaper. I had to tear it all down and they were so nice to refund my money for the bag of wallpaper scraps that I had to return to them. The estimate for a tear off and wallpaper job like this is $1,200.00 But Anthony of the Lowes in Brooklyn NY was so generous as to promise me %10 off my next purchase at Lowes. You can't imagine my excitement when he promised me that. I just can't wait to get down there and spend my hard earned cash in order to waste more time doing jobs that end up botched because of the crappy products that they sell.
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Your Bad Wallpaper??
I don't get it...you put up an entire room of wallpaper THEN decided it was defective??
To me, it sounds like all of your RUN NUMBERS or BATCH NUMBERS didn't match. Seems like you bought some of the INSTOCK paper. Customer's just like you, buy wallpaper from 1 Lowe's, get it home, and decide they don't like it and take it back to another store. RUN NUMBERS are going to be different depending on the shipment and when it's shipped. It's not a new concept in wallpapering, nor is it a new concept to selling wallpaper. You wanted cheap and didn't do your research on the product you purchased.
LOWES is a DIY store. If you didn't educate yourself on wallpaper, how to purchase and what to purchase, there isn't much ANY Lowe's can do for you.
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Lowe's window installer, Monroeville, PA
I had Lowe's install Pella windows in my home in Pittsburgh, PA late last year. After their contractor finished, I realized that he had caulked closed and covered with aluminum trim all of the weep holes in the windows. (These are the little holes that allow water to get out of the window frames. If these are plugged, the water finds its way into the wall cavity and can severely damage the structure.) I contacted Lowe's and the installer and pointed out to both that I had found one of the Pella Installation Manuals that came with the windows and that the manual indicated clearly in BOLD print that the installer should NEVER caulk or cover these holes. The installer arrogantly told me that he was an expert, was the best Lowe's had to offer, and that Pella did not know windows as well as he did. I confirmed with Pella that the way the windows were installed has VOIDED my warranty. After 3 months of waiting and MANY calls to Pella, the local Lowe's store in Monroeville, PA, and Pella and Lowe's corporate headquarters, the situation has not been corrected. This "professional" installation by Lowe's continues to allow water to infiltrate my walls. The condition has damaged paint on the interior and exterior walls and I recently noticed a musty odor at one of the windows. I have also been suffering from a sinus and lung infection that has all of the symptoms of exposure to mold. The most unbelievable part of the whole experience ... this incompetent installer is still working for Lowe's installing windows! Lowe's explained that they cannot find anyone qualified who will do the job for the same money this person will. BEWARE OF LOWE'S.
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Re: Lowe's doesn't install anything...
Dave, I'm not sure what Lowes you work or worked at but the a 1 year labor warrenty is given by Lowes and the fact that the doors needed altering have nothing to do with the carpet install. Everyone needs to keep "themselves" informed.
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Re: you are so right.
I dread the days I walk in and know that I am the only one in my department. I am bombarded with customers that I just cannot give quality "WOW" customer service to. I can only be spread so thin. The company claims drop in profits yet there are to many customers with pockets full of money ready to spend but no one to help them. The company looks at prvious sales and customer counts that dictate how to staff the sore. The question of what came first, "The chicken or the egg" Well I can tell you that Lowes creates their own revenew problems by not being able to service the customer. It will only get worse. Give me enough quality people to provide a good service and I will show them the money. It's not that it's not out there, it's just that people want to feel comfortable spending what they have. When I'm with a customer who is ready to spend tens of thousands of dollars and are being interupted by phone calls and pages and other customers desireing the same kind of service they just don't feel comfortable.
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Pella
I am having issues with PELLA. Please visit pellaproductssuck.instantecom.net
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Re: Re: you are so right.
I know that dread feeling oh so well. Been with lowes almost 10years now. Will say when I first started I thought it was one of the best places I had ever worked at.
The last 4 years has change that totally around. They say that the sales are down and they cant put more people on the floor till the sales are up. That statement made my head hurt. I really wonder how far up the management pole that theory goes. People go where there is service, price is secondary. When they do hire people the so called HR person has themsign a bunch of papers watch a few films amd toss them in a department by themselves on a Saturday afternoon. Dont know how the management team is in your store but it depends on how well you kiss up to upper management as to if you are promoted. We have a dept magr that is 22 years old with no prior mgt experience. He was a part timer that was made into a dept mgr in 2 yrs. I'm have the same feeling as you if they would give the depts the people needed the money would come. Dept I work in is suppose to have 2 specialist and a part timer minimum. Ask where the part timer was they said that the store doesnt have the hours for one. Asked who got the hours that Im suppose to have and I got no answer. It went to a pet of one of the managers. But thats another story. Well got to go. Getting worked up on day off. Thinking about Emailing Larry S and venting a bit with him and see how well the open door policy works LOL.
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You get what you pay for.
I would disagree with Carl's statement about "price being secondary." If that were true, the likes of Wal-Mart, Lowes, Home Depot, and other big box stores would not thrive as they have. Secondly, if Americans paid attention to quality vs. price, we would not have exported our manufacturing jobs overseas. As the owner of a small company, the first question I get on the phone is "how much"? Not how much experience, how much customer service,how much quality but how much money. American workers are some of the most expensive labor on the planet, with the required taxes, worker and un-employment comp, etc. Not necessarily a bad thing, exept when you're fellow countrymen are willing to buy goods from countries that don't protect their workers, pay them PENNIES an hour, and subsequently can make enormous profits as a result. Think Exxon-Mobile is raking in the cash? Take a look at China. If the original complainant had wanted a quality fence, why'd he go to a big box store? None are known for high quality anything. Next time you buy a foreign product just because it's cheap, stop and think about where your money is going.
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Re: Re: They fixed this on monday
I worked at fedex for almost 10 years so I know what cry-baby customers are. Remember, people do spend thousands of dollars at Lowes and i dont need an 18 yr old prick looking down on me.
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Re: lowes
Lowe's uses professional subcontractors for their flooring installations. It is the Lowe's salesperson's job to ask the customer if he/she wants their doors cut by the subcontractor. This is not a free service. The customer can have this done by paying for the service when they purchase their flooring and the subcontractor will cut and rehang the doors that same day. Or, worst case scenario, the customer can call the Lowe's Installed Sales Office WHILE his/her flooring is being installed by the flooring specialist and advise the Flooring Dept. personnel they would like their doors cut and hung. Provide a cc # and the doors will be cut before the contractor leaves. However, this should all be taken care of before the installer arrives, so do not blame the installer -- this is the salesperson's fault if you were not advised of this.
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Re: Lowe's doesn't install anything...
TOTALLY INCORRECT INFORMATION, DAVE PYATT. I am a flooring installer for Lowe's. A customer has a contract with LOWE'S for his/her installation. If their is a problem, customer should contact Lowe's, and Lowe's will notify the installer. Installer will be required to go back to job site and check out complain and fix problem, if any.
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still sucks
Tried to get new bathroom vanities and counter tops. The contractors were bathed to in cigerette smoke and what he submitted to the Lowes was crap. I spent hours tring to have them fix the problem and get vanities that would fit. Then I lined up a time to install the shower door and they never showed. The lead guy, Don was too worried about getting on the plane to carry through with anything and I practically begged another guy to make sure the installer would show up. No follow through. I rather use a cardboard box as a vanity then ever go into the store again. And the rebates are also a bunch a crap. Pay a professional and don't let those people into your home.
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My note to Lowes after a disturbing "interview:"
Whoops for you-
You've lost not only MY entire family's business, but that of every friend we have(and most are in the construction business); and I'm making sure that anyone who will listen- will know of your lying, decietful, cheating TACTICS.
I even got this e-mail address while I was perusing YOUR worth as an employer fromONE of the MANY websites ( http://uhacc.org/forums/index.php?action=display&board=3;threadid=1509;start=0) that tell of your lying cheating STEALING ways ! Guess I should've done that FIRST. AND I'm forwarding these links to the BBB, the news stations and every single person i can think of.
We have bought ALL of our shoddy appliances, compressors, lumber, carpet, flooring, hardware and even lightbulbs at Lowes for years because they were convienient to our proximity.
We have been ignored, treated rudely and discounted VERY often. And GOD forbid you should try to seek out a manager! THEY are the WORST!
I recently went in and placed an application for employment in the Owasso, OK. store.
I must've been insane. But I sincerely thought I could be a valuable asset as an honest, hard-working, over-achieving consionable human being! Insanity! No WONDER you people can't keep help! Should've taken that into consideration... but I thought I could make it a better store because I, at least, DO have some integrity!
I did get called back for interviews because of my background as a cdl-holding truck driver and past employment history as a mechanic.
The second interview with one of the managers, one "j.d.," was ridiculous. That absolutely rude man didn't even give me a CHANCE. He almost DARED me to speak! Intimidated me INTENTIONALLY- He simply did not like the way I "looked," although I was clean, well-dressed, well spoken and groomed. When he walked in and took ONE look at me, his already irritated expression (SORRY- didn't know I was BOTHERING him when he had 'other' things to do than waste his time on an ugly broad)turned to one of complete disgust. I am not a "pretty" woman, and have worked HARD in "mens" trades since 1984... I have had to EARN my living the hardest ways possible- performance and integrity.
When asked why I would be a good employee for Lowes, I responded that I was friendly and helpful, hard-working, I would NOT lie to them, I'd show up EVERY DAY before I was scheduled, and if they needed me, all they had to do was call and I'd BE there.
He responded to that with a smirk, deliberately and intentionally looking 'down his nose' at me, and said they'd let me know.
Which was actually a 'don't call us, we'll call you" answer, as clear and plain as the rather large nose on my face.
And, by the way- NO- they DIDN'T 'let me know-' ANYTHING!
So your managers are blatant liars, as stated in MANY of the posts I've been reading.
So much for honesty and integrity, which I hold dear and valuable...
THANK GOD I was shucked off!!!
Thank GOD I can now take my money and loyalty elsewhere!
Lowe's SUCKS & I for one, am ECSTATIC that I didn't get trapped there! I'm too good of an employee to waste on an employer whos' word means nothing.
BUT- you've ALSO lost a LOT of business because of your callous treatment of human beings! I'd give you the names of the businesses that my friends own, but I wouldn't waste THEIR privacy on such a nasty, deceitful company. As long as they're aware (& they KNOW me and my integrity), they can look to other worthier responsive companies who actually CARE whether they have business or not.
Pardon me while I call the BBB to make sure they've recieved our report of our personal experiences of your failure to comply with your warranties, and then the employment commission to report your failure to comply with state employment laws based on sex, color, creed, and all the rest of that crap that obviously means nothing to you.
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Re: Re: look at BOTH sides of the argument- - ?!
and so what happens to getting what you PAY for, and were TOLD you would get?
Appears that YOUR type of people are "entitled" NOT to "work" for your living! Just another one who gives them all a bad name! Where's YOUR proof of what you just made up?!
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Re: Re: They fixed this on monday
How FUNNY you are! Yes, we, THE CUSTOMERS ARE ENTITLED when it comes to OUR money that pays YOUR wages! You don't just get it for free!! What ARE you, a WELFARE baby?!
Just WATCH it walk AWAY!
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Re: LOWES POOR CUSTOMER CARE
And if Home Depot has a promo like that and you try using 10 coupons there you will be mad with them as well cause they like wal mart or any chain (or locally owned) grocery store will NOT accept 10 coupons at once
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Lowes really does SUCK
It wouldn't be so bad but Lowes's really does SUCK. If you need to make a living or feed your family DO NOT work for LOWES. The only people that make money there are race car drivers,the Opps Manager, Sales Manager, Store Manager and above, and I mean six figures while the people that do the work make almost minimum wages and they don't care.....
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Im not a lowes installer ,but would like to help you with your problem
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LOWES paid up-front contracts are very bad for the consumer.
On April 27th 08 I paid in excess of 4300 dollars up front to LOWES (Warner Robins) for materials and installation of a perimeter fence. I expected a straight/acceptable fence as thia was what I asked for and it's been a horrendous problem. First they sent out a trio of the most uncouth louts to do the work who, when asked why they hadn't followed the instructions, proceeded to be abusive and walked off the job leaving the materials all over the place. Not only so but they threatened my husband with violence and this necessitated me filing a report with the Eastman Police Department. My husband is an ex British middleweight boxer and very obviously cannot ever become embroiled in anything of that nature. When told about this, the defensive response from a Mr David Bulinn (Area District Manager Installations) was that I would have to have the fence done because I'd signed a contract and paid upfront. That I could not have my money back. My complaint is that LOWES made me pay up front a considerable amount of money which is, I have unfortunately come to realize, not good for the consumer. My response from Mr Bulin has been that 'what was done fits company standards', ie. it's therefore unreasonable to complain. Literally everyone has been laughing at this partial fence which is a product of the worst workmanship I've ever seen. Even the Police have commented on this. It really is appaling and so is the way I've been treated. Once LOWES have the money, it appears they can treat the consumer any way they wish. They are a an absolutely awful company to use as this experience most certainly demonstrates! I have no power at all. I have had to live with shoddy work, being insulted, threatened and told that I have to suck it because I've paid up front! Yours sincerely,
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I work for Lowes and trust me you will getnothing done. I am a sales manager and they ENCOURAGE us to deny everything. Take your business elsewhere despite what they say about Customer Service. It is a lie. They preach one thing and do another.
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Re: Lowes really does SUCK
Trust me sales managers do not make much.
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Re:
INCORRECT>>>>>>You pay your monies to LOWES then LOWES is responsible jackass.
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pissed
I work at Lowes and I am in my 7th month of pregnancy. Other cashiers with doctor's notes were allowed a stool, so I went and got a doctors note. The first day I had my stool everyone seemed irritated by it. Its not like I didn't do what I was supposed to do. It's not like I didn't stand to ring up customers, either. They were jealous because they have to stand on the concrete and I got to relieve myself in between customers. I had my stool 3 days and then they banned ALL stools for everyone, even people with their notes claiming that people without notes were sitting in them anyways. I HAVE A DOCTOR'S NOTE THAT I WENT OUT OF MY WAY TO GET SO THAT I WON'T HAVE A PREMATURE BABY WITH A LOW BIRTH WEIGHT!!! If they got a problem with it, they should lay down, get fucked, and get pregnant so they can sit down. I am fed up with them and about ready to tell them all to kiss my ass. I HAVE A RIGHT TO HAVE A BABY ON THE WAY AND HAVE A JOB, and I beleive it is the law that they need to accomodate people or else it is discrimination.
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They suck
Took my business down the road after they rented me a faulty insulation blower, but i got a nice cut and paste appology and a promise of 10 or 20% of my next purchase in the e-mail. Boy do these morons need to learn somthing about customer service. The Albertsons store just down the street from them closed it's doors because of this kind of service, won't be supprised if this happens to Lowes.
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BAD WINDOW INSTALL
Lowes contractor Kennedy Enterprizes installed some new Peachtree windows over rotten wood. I called Lowes in Moresville and spoke with Nancy and she has not returned my call since I spoke with Mark Kennedy at Kennedy Enterprizes.
Kennedy Enterprizes does not replace roten wood per my conversation with Marks wife. They just installed new windows over the wood but will come out and take the window out and install it again for a fee. I would of been more than happy to pay extra to get the job done right the first time. Lowes install sales need to cease.
This is where corporate is loacted and all you get is verrrrrrrrrrrrry bad service.
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Re: Re: look at both sides of the argument
there ya go, im a subcontractor i install windows for companies.. These days it seems like everyone just expects you to do a good job. they don't ask questions or try to profile they're subcontractor. I work on houses where customers spend 10 to 40 thousand dollars, and it seems that most of them don't have the common sense to ask questions or at least try to figure out what kind of worker they're sub is. so, when i come across a customer like that i profile them, make them ask me questions and tell them every step almost to the point of annoying them. but, because of that i've been told im one of the best installers in town and at the companies i work for, sorry but it's alot like congress people just need to use some common sense!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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MY STORE
I have been a Lowe's employee for 5 years now. And, I'm not sure where these Lowe's are that are stated in the previous comments. BUT, my store would not settle for any of this service provided to customers. These stores give my store a bad name. We are customer focused. Our customers come first. They are the reason why we are there. We even give to those whiney customers everything. If you come to our store and buy a product, get it home and realize it is dented or scratched....You just call us and we give you a discount without even seeing the product. Because you are the customer and you are #1. If you Special order a 6' door and get it home and realize you needed a 5' door....even though our policy states NO RTNS on SOS items...Just bring it back and we will return it. And satisfy you completely. We are not allowed to walk past a customer without saying "How are you today or can I help you with something?" If a customer asks for a product we are not allowed to point to where the product is, we have to walk you there and ask if there is anything else you need. If you live more than 25 miles from the store and we screw something up, but you dont realize it until you get home we will even compensate you on your gas. BUT, our management expects this out of us and accepts no less. I guess what I am getting to, is the solution starts with management. I think that has a big impact on these employees and the poor service the customer gets. All of you unhappy customers....come to my Ohio store and we will take care of you and give you WOW customer service!!!
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Re: Lowe's doesn't install anything...
I purchased the product and labor via Lowe's. Lowe's is responsible for any botched job. If I had hired the contractors, then I would direct my complaints to them. I went directly to Lowe's and paid Lowe's not the contractors. I am in contact with Lowe's corporate office regarding the poor job the contractor's Lowe's hired to do my job.
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There needs to be a "Suck" site about how poorly Lowes treats their employees and how poorly the stores are managed by the store GM. Each store is treated like a little kingdom ... don't let your boss screw you ? ... loose your job. Screw your boss and you can treat other employee as you please, steal their sales, leave work for them to do, come and go as you please, threaten other employees, etc.
Forget about the open door policy ... talk to HR and loose you job, you can be accused of anything by HR.
The GM's get five and six figure bonus checks by among other things not hiring people. Keep the payroll to a minimum and their bonus is bigger. Don't buy toilet paper for the bathrooms and their bonus is bigger. Don't repair, replace or maintain equipment and their bonus is bigger ... equipment is also the trucks that are rented to the public.
Get the picture?
This not even the tip of the iceberg.
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Lowes ripping off old woman...
My elderly friend had a "custom" door ordered and installed by Lowes. It is the wrong size and looks like hell. She has called them for months to replace it and Les sent her a letter from coperate and said,"Too Bad,pay us" I would never pay them the $2500. She needs help.
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Lowes ripping off old woman...
Please help old woman with a bad door and instalation she is being forced to accept foe $2500 !!!!!!!!!!!
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Lowe's Sucks
I think that people should be able to voice what is going on in Lowe's. Workers, Ex workers and customers. They do suck. They have there heads up each others you know whats. The upper managers are always breaking the rules inside and out side of Lowe's. Lowe's is going to loose more customers if they don't start changing the way they do there job. They need to start fist with getting rid of the problems that are in the stores like the Managers. Palm Springs Lowe's sucks. It was once a nice place to shop and work now it is a hell hole for workers and customers alike. I worked for Lowe's for years got bugged about who I was dating and them trying to call my childs school to see if she was sick. I stopped working for them. And now over a year I have not been with them. I shop all the time because my customers need thing and I get bothered by the managers. What they hell. They have the worst managers ever.
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Re: LOWES POOR CUSTOMER CARE
Maybe if you read the fine print and not been such cheapy you wouldn't be mad.
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Re: MY STORE
You never can be so sure what you read is true. I am sure there are many exaggerations.
From personal experience, most jobs are done correctly. The biggest problem with Lowes is they deliver incorrect door sizes more frequently than they should.
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Re: BAD WINDOW INSTALL
This company you mention actually should have refused to do the job until you resolved the issue. Lowes installers are just that(Installers.) they are either not qualified to do the carpentry work needed or are to busy to do it.
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Re: Lowe's Installers!
Don't know about that. I have a family member with Lowes for 6 years andhes hapy as hell.
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Re:
As an installer you must must must always list everything down on your details to Lowes. Walls crooked you have to state it and how much to straighten it.
See water damage? You have to state it and then say you wont do the install until the water damage is repaired.
I went to do a detail on a entrance door. The right side of door looks like it fell out of the door framing of the house.
Somethings not right here. See, I look closer. I reach my hand inside doorway frame and grab onto plate. I tear a piece of wood off it very easily. Oh look what I find, termite shit on wood.
A lot of you installers would not have bothered to look and you may have gotten screwed in 11 months 20 days because the door fell out again. And maybe sued because now the brick work fell out too and the front of the house tilts to the right.
We told Lowes were not giving a detail until the lady fixes termites.
Some of you guys forget your COC! Thats a no no. Lowes can screw you in ten different shades of grey for that one.
Maybe they said don't worry we know you. Then complaints come in for that job and not only do they not pay you but its hell getting a COC now Right!!
Did you not give them the invoice for the job? Did you save the fax receipt to prove you sent something to them?
I never had a prob geting paid, so i say what did the installer screw up.
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Lowes doing a bad job on counter top
Does anybody have a E-mail address to the home office so I can send them a complaint.
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Working there REALLY sucks
I work at a Lowe's in Atlanta and the managment treats the employees very poorly. We are told to focus on the customers and we do but then we get yelled at when we don't complete task. The have cut staff to a bare bones level and are running the sales people ragged. They use the economy and the unemployment rate as a weapon...reminding us that there are PLENTY of people that would love to have a job. That will blow up in theier faces when the economy rebounds and there starts to be more jobs...can you say mass exodus?
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Re: LOWES POOR CUSTOMER CARE
c'mon.ask ur self it that sounds rational.10 $10.oo coupons you pick 100.00 dollars worth of merchandise and want something for free basically.NOT!!!!
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Re: This is why me and my dad...
Don't Make Lowes what its not. You get what you pay For
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Re: Re: This is why me and my dad...
Lowes gives a one year warrenty with their installs. Every home is diffent but if you have ever tried to get something for free from lowes its not very difficult. Lowes will go above and beyond to please their customers. You just have to open your mouth and tell them exactly what you want. Those guys make a lot more than minumum wage and are pretty down to earth. Their are some things lowes will not do so if you are not very handy at doing small jobs then you need to open the yellow pages look for a handy man.
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Got a water heater last night. Installed price was supposed to be 900.00 with heater and install. Installer came today and now quoted me $800.00 MORE. Called management- they said ..."yea we all know water heaters cant be installed less than $600.00"!......Well, than why did they quote me 235.00?????Management was very unprofessional.....will never shop here again. !
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Re: Re: botched installation
I think people are missing the big picture about complaints with Lowe's. An installer for Lowes is only as good as his community. That also applies to the people that work in the store as well. If a town has a higher poverty level and low education standards that is going to effect every bit of product knowlage and customer service you get. Lets face it, most people just get pushed through school if they learn anything or not. And the people that are lucky enough to get good paying work are under the impression their money is worth something to hourly workers in retail chains. Well that cash gets pushed right to the share holder's (far less than half of lowes employees are owners of lowes stock) with a healthy kick back for corperate bonuses. So the days when you pay someone to do work in your town are over. A company somewhere else is going to make a profit off of everything we do. And every town that doesn't have a large company HQ or affluent investores is lossing everything they have slowely. It will all be gone and you won't even know it happened when it does. Cause you will be used to it by then.
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Lowes Does Suck
I have had first-hand knowledge of Lowes bad habits. I had a kitchen installed in 2007 and the installers, sent out by Lowes ruined my hardwood flooring. The store manager refused to pay for the damages.
I am currently in the middle of a lawsuit against the company and the installer.
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Lowes Does Suck
I have had first-hand knowledge of Lowes bad habits. I had a kitchen installed in 2007 and the installers, sent out by Lowes ruined my hardwood flooring. The store manager refused to pay for the damages.
I am currently in the middle of a lawsuit against the company and the installer.
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Re: Lowes
I work for a flooring retailer (not Lowes) and in our contracts it clearly states that we are not responsible for cutting doors. However, when we measure the job we do try and let the customer know if it will be an issue before so that they can prepare. Unfortunately, big box stores such as Lowes or Home Depot are only sub contracting out the work so you never get full service with them.
By the way, in the long run, they are not cheaper and can sometimes cost you more money. Better off to shop at your local independant retailer.
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Re: Re: lowes
Only a professional door cutter can properly cut a door -- There isn't a flooring guy out there who can do it properly and it usually states it in the contract that they don't do it so read your fine print and do your research before hiring anyone to do work in your house. You do not get full service from big box stores and they sub out the work.
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If Lowe's doesn't like negative publicity...
Then they should either fix their mess or go out of business.
Lowe's really should be out of business by now. No one in their right mind would let this company contract a kitchen install - and I'm obviously not in my right mind. They've been trying to correct a catastrophic cabinet install for a year at my house - and they've still not got it right. Remember, when you use their install service, you get what they pay for - not what you pay for. Spend a little extra money and get someone who really knows what they're doing - not someone who can barely run a retail outlet.
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Re: Lowes Hiring Methods
I agree with you - I used to be an HR Manager a while ago and walked out one day because of the lack of respect for people because of their age and ethnic background. We used to hire well experienced employees and now that is not so - if you are not in the so called "CLick" and/or one of the "Good Ole' Boys" - you are not getting a job. If if you worked there before with plenty of experience.
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Yeah, Lowes Really DOES Suck
About nine years ago I put down Lowes vinyl sheet on the floor in a room we use for our dogs. We have about one litter/year (midsize dogs), puppies spend 2-4 weeks there with adults, right before they're sold. They're around 10-12 pounds during that time.
That first sheet was Lowes middle-of-what-we stock grade -- not much over $1/sf. When it wore out in early fall this year, we trotted back to Lowes and bought what we thought was the same grade -- very slightly higher price and still middle grade of what they had there. It lasted about three weeks.
$#$!!! I blamed myself for not realizing that what was about the same price eight or nine years later, was probably cheaper. I ate the cost of that first worthless replacement and trotted back to Lowes AGAIN, this time buying the best thing they had in stock.
And that lasted less than a week before holes appeared. I took a sample of the part with the holes together with my receipt to the store, expecting to get my money back without question, told the story, and instead of a refund, was told "Your problem is with the manufacturer -- we can't help you."
I contacted the national Lowes people; they said senior store management would get back to me instantly. They did, but between my schedule and theirs, we've only managed to talk once in at least half a dozen tries from this end and three or four from theirs. But they did send me a letter saying that my problem was with the manufacturer.
I'm sorry, but when a flooring which claims to be warranted for a few years lasts less than a week, my problem is with YOU, Lowes. You're certainly free to exclude traffic by dogs from the warrantee (but you'd better exclude high heels, too, because seeing what happened with puppy toenails I'm sure it wouldn't take small heels, either.) OR you can put up a sign saying that "Material is not warranted by Lowes -- contact manufacturer in case of warrantee claims." But DON'T claim a guarantee that you have no intention of honoring.
This story isn't over yet. Failing all else, there's a small claims court where words like 'merchantability' will be understood. And I'm sure there are other Lowes sucks website names available.
That Orange Store may not be great, but we got the (more expensive) replacement there, and it seems to be just fine.
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lowes sucks
lowes does suck, he should put his bite in their wallet, hire an attorney!
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Re: look at both sides of the argument
What a lackey sycophant. Lowe's is responsible. For the time and effort requireed to get these people to respond the customer should be very "unreasonable".
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Re: Re:
Lowe's is responsible. For the time and effort requireed to get these people to respond the customer should be very "unreasonable". They stand behind the product/service and advertise as such. They cannot dodge this responsibility. The sub is liable to Lowe's directly and through equity to the customer.
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Re: Never stop payment
This is outright wrong. Do not give legal advice if you are this lost on the concepts involved. Holding payment has many potential supporting rationales. In many cases there is no effective recourse other than to put the charge or check on "hold."
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Re: Re: They fixed this on monday
1/ Don't promise what you cannot deliver.
2/ We all earn what we can.
3/ This response speaks for itself.
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Re: Re:
This is outright wrong.
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Re: What's the story here?
It seems that the old saying a man being evil cannot see the good in people, is a true story. It's true that big box arranges install through private contractors for the intalls that big box creates. So the truth is that the customers is so dumb that they dont know what they are doing. They dont know how to use their own heads nor do they have a chance to understand the real progblem. It goes like this the customer is stupid, so they go a store because they believe that's the way it should be done. Well for that privilege they screw themselves.
Well some more truth is not all installer are required to have licences.
What??? It might pay for the consumer to understnand the bargain they are getting, before making the final decision, The installers (some licensed as handyman and some as licensed contrator) recieve much less pay for the install that they the customer purchased. Yes... Its true, the customers agrees in a round about way to allow or give slighty less than 1/2 of the install price to the big corpration. See how easy it is to understand.... The installer is out there trying to earn a living on about 1/2 less than what it is really worth.. So if you want a good good and a honset price and fair chance... go some where else. Quit your feaking whining, after all it is the customer that is screwing themselves, they are giving their money to the wrong people. I know about now your really ticked. Yes I can see it from here. If you the customer are too lazy to go out and find an honest contractor on your own then dont go crying here. It's is true the big box corpration try's to find good honest contrators, that will work for less,, and they have them, the big box stores are a go between and get a nice chunk of your change for the privilage, I have heard it say somewhere that the installs for these types of programs is a real cash cow for these big boxes.
And the last truth is this, how they make lots more of your money it is to make you believe that they care and love you. By the way does any one understand the word manipulation? The customer does not read the fine print the customer agrees to the big box contract, then steer the customer to the installer for a nice fee, and installer is only going to do the bare bones minimun because they are knuckled down so low on their share of the money. The contrator will want more mony for changes because they're already working of a lot less than the private contractor over there that is not working for the big. box. Now the last truth. The reason the non big box contrators won't lower their prices to the consumer is because they want a nice share of the apple pie that the consumer is giving the to the local big box store... The customer in truth wants something for nothing because the customer is stupid or lazy and the big box allso likes something for nothing and they get thier share because they are not stupid, and the installers just want something. If you want a top notch job go find one of the installer or ever former installers and have them to do the job for you. They have back grond checks and really need a good job once in while. Oh and one last thing, if a customer being righteous understands what I just said then. Well ok so if you agree or disagree it is your right and your privilege but at least think about it.
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Re:
Well another truth needs to be spelled out here. Installers are claimed to be independant, but this is not quite quite the truth, the independance as climed is only if you dont want to work. You must wear their shirt, their hat and hang out their sign. Must call when they say and when you miust show up. Plus must agree to a below margin cost, the job botched as claimed buy the customer is a lie not in the sense as in frnot of a judge liar, but in the sence of trying to break the contract for any thing and any reason.
The customer is most of the time the liar, and will say anythng to get more from the poor installer. The install was created by the big store, yet even then the so called cutomer doesnt see that they have agreed to in installed undersold by the big store so that change orders can occur or that so called true dumb as a rock sales person, doesnt know what they are doing and never will because of the way the big box system works. So here is the truth the basic install does'nt cover jack in any way or any shape. The basic install is for nothing but the basic. The fact is the old install was done 48 and one have years ago, and the new install doesnt work that way, but tough to the consumer, and a change order is needed because it will never work that why today, and the big store gets another 35% on top of the 46% they already took for the basic install.
Wake up people the name of the game is to make money, big business is to make money off the customer and the installer, quite the bitchen and pay attention.
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So here starts a whole lot of truth that you did not know! The installer recieves only a portion of the money that the big stores charges for its install program. Yes it is the truth. The reason for the public using this type type of installs system is because the public or customer just truly doesn't know what they are doing. Yes it is.
It the same truth as jbuy a used car?
A truth sound like this-- the customer is the same when buying a car or a kitchen sink!
What ?
They (meaning the customers) dont know what the hell they are doing. Might be that the coustmers are stupid, or richer than all get out.
The complaint is this read and do your own math
if the install of the basic sink is about
280.00 installers get 188.00
ok sound ggod so far right 46-48 % goes to the big box store.
Now if the big store say we will deliver they might want
80.00 installers gets 35.00
oh whats this you did not read the fine print?? NO?
Why?
because you are stupid
Same sink sink size same location, not me making it up read the contract, cost shall increase with resonable profit of another 35% on any changes that you have not told us about.
So that covers the part where the customers is a freaking liar? Ya that is it in a nut shell, the custome who doesnt know shit about sinks and plumbing doesnt understand the part about defective substructure, superstructure, and points of attachment.
Well look at it this way the same sink in the same location
what does that mean in IQ level of about -2 ++ your stupid thats what it means. Your 40 year old sink is not the same as the new sink, the drain holes have moved or the sink is deeper or not so deep as the old one, and now you get to pay for lieing to us at the big store. What ever you do dont lie ot or piss off the installer he has already lost 2 hours because you did not not bring the sink home with you in the first place. Because you was to busing not wanting to pay the delivery fee.
But its not like the installer has not complainend before to the big store about the cost of the kitchen sink and how it is screwing the customer and the installer at the same. Remember the basic install is for the same sink in the same location that covers the basic install. And big business is only interested in makeing their money. The installer is just trying to make a living. And that is was the customer has lied about in the first place. See the big doesnt care if you lie to them, you already a contract based on what you told them. Big business could give a shit they dont care that the sink you bought dont work.YOu paid them already and they will fight to keep money because thats what they are there for.
So the customer gets home and then after the installer is there and asks where all the parts?
The customer states, and it is the first thing out the sobs mouth is oh they said they were included and supplied by the installer.
I'm amazed all the time by by the just how plain simple this one sentence is, the cost to the customer is covered by the goods sold, installation sold, to the premise????
Well crap, in english read what they sold you, that rights
youd think you be able to see that the big store didn't sell you a new faucet new dispozal or anythng else. What you bought was pig in the poke.
Ok call them and bitch em out, you now get the famous refund rebilled and really screwed. But customers you need to remember it was you'r lying that started this mess in the first place. The salesman or women ask you all the questions. You was just trying to save money right. But whom is the liar in the first place cant be the instller he's never seen you before , nor has been to your house, because if youd've paid the detail to find the real cost for a sink install youd've call it quits a long time ago.
So now 2 hours later, 2 wasted trips, the change order, a the delivery of the parts, you refused to carry with might be
122.00 more dollars or even 290.00 more
the big store get another nice 35% more and you aggreed to it when you signed the first contract so shut and pay the bill and quit your crying. See what i mean about your IQ
So don't be afraid to call your local carpet man, or tile man or roofer or local plumber. Ok now that you understand that its time roll over from bing f, and go back to school and learn how big business really works. Its the car you bought that was driven by the little old lady to church only on sundays.
Oh ok in the furture try and watch out for those big franchise stores, wait wait one more minute, one more truth, watch out for the big franchise, roofers, water hearters, and toilets, and appilance remmember this rule
The bigger the advertizing, inthe paper, the t'v, the phone book, the bill board, anthing that pertains to your house or anything that can get screwed.
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washer
When buying, buy from some one that will not upset you
when you have a true complaint, I learned this the hard way
we were at LOWE'S saturday my wife wonted a new cealing fan
but I reminder her, wait lets get it at wal-mart should we
have a problem they will replace with out you not geting upset to get it replaced. She said you are right we left Lowe's and bought one from wal-mart (remember the washer ?
you can't use while we watch tv because its so loud)
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Re: installer facts
the installer get 50-53 percent of the install lowes gets the rest.
the end of story. period so dont be freaking lying to anayone else you pice of turd.
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Re: Re:Lows sucks
I worked for home depot for 3yrs triyed to help customers and love my job but to much work and no peps got the best of me and I tryed Lowes for the last 2yrs will come to find out it is more of the same home depot is just like 5 steps in frunt of lowes. Lowes just see's how home depot works and makes there move home depot will go out 1st becus there biger Lowes will be next!!
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Re: This is why me and my dad...
Yo daddys boy come in the store and I work at and say somthing to me. See how much I like my JOB!!!! Make sure your daddy is with you he needs to lern a thang or 2
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payroll sucks
I am paying child supprt for one child and they r takeing more out of my check then there suppost to i dont thnk that rite and they wont give back to me i think ill get a lawer and sue ive told them but it dosent seem to help can any one help me? I feel like im working for nothing AT LOWES
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I agree...
They stole $463 and change from me and have yet to give it back. I returned an online order 2 minutes after I made it realizing it was the wrong one. Now they're telling me they're sorry...and that's all I keep getting!!!!!!!! That guy should have got his fence fixed. Accountability for these large businesses needs to written into law somewhere soon, so that this picking on and bullying of the American consumer comes to an end!!
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The best way to get the best job, is to find out whom the installers are and make sure they are licensed, because not all of the installers are licensed? It is true in a round about way for any handyman working for lowes, they are handy but not the best because they never did bother getting a true license for the state they are working in.
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Re: pissed
Loes does not honor doctors notes I know one person that had a heart attack and stroke and had a terrible time walking because his leg was damaged from the stroke. Lowes showed no considration at all for this poor man and made hime walk alll day on concrete or else be fired which they eventually did.
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The time has come that someone starts speaking the truth about Installed by Lowe's. By my own experience doing work for Lowe's as a subcontactor, allmost put my business that I've owned for thirty years out of business. That's right and thats the truth. I learned that doing any installs for Lowe's as a subcontractor turns in to a money losing adventure. The cost of doing the job at the price set by Lowe's might seem ok at first, but the discoved hidden agenda to screw, the customer and then screw the subcontractor soon jump out infront of your face.
So here goes my thoughts Lowes keeps at least 46-51 percent
of the install price as the prime contractor on the installs.
Holy shit you say. Well it is the truth. Just do the math.
Attention any one thinking of having anything installed by Lowe's might as well have go check into the state funny farm.
Yes just keep reading the complaints that you read on this site and you will soon see and hear all kinds of truth about Lowes and the how they screw the customer and the subcontractor at the same time. With time you will be able to read in detail all the in and outs of the contract that lowes offers. The customers will be able to understand the hidden meanings of the contract. With time you will understand why it is so important not to let these types
of business practices inter into your home and your life.
Dear customer where ever you are, no matter what type of project you're considering ask your questions here and somehow Lost River will try and tell you the truth. Before you make that lose your ass and your wallet at Lowe's install project that your thinking about.
Dear customers
this is not a joke I dont want your money and I dont want you to get screwed at Lowe's so ask Lost River and wait for the answer.
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Re: I am a sub-contractor for Lowe's
Chad you are as dumb as they come. Lowes's is paying well less than you are worth and you know it but are afraid to face the truth of your life in general. Tell the truth about the install that they are paying you for. Lowes keep 46% of the contract price for their pocket. Dont lie to yourself. The reason you cant make ends meet at the end of the month, and the reason you're on the verge of going broke is because now they got your nuts in a vise and you can't quit even if you wanted to. To quit means you go broke. To stay meams your going broke in the future.
So don't be trying to blind the eyes of the customer try
to make a good living else where if you can. If you can't
Then I want you to knows this you keep on installing for Lowe's because it is only a matter of time before you will be out of business.
Lost river
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Attention installers maybe you should find you a nice big class action lawyer and collect your money from Lowe's. I do not know of any installer that has paid in full.
It is time you take your life back into your own hands. You will never be paid in full by doing works for Lowe's
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BLAME THE MANAGER
AFTER 6 YEARS I WAS FIRED BY THE NEW LOWE'S MANAGER BECAUSE I KNEW HE WAS NOT CAPABLE, TOLD THAT TO UPPER MANAGEMNET AND BASICALLY WAS A THREAT TO HIS JOB. I WAS LATER TOLD HE WAS THE BEST THEY COULD GET BECAUSE THE WORD IS OUT THAT THE MANAGERS GET THE ABUSE FROM UPPER MANAGEMENT. IN SUMMARY NOT A GOOD COMPANY TO WORK FOR OR DEAL WITH. THEY RUN SHORT STAFF SO THEY CAN SAVE MONEY TO BOTTOME LINE. THE OTHER PROBLEMIS CUSTOMERS WHO EXPECT YOU TO KISS THEIR--- BECAUSE THEY MIGHT SPEND 10 BUCKS ON A PLUMBING REPAIR ITEM. THEY ARE PART OF THE PROBLEM IN ABUSING THE HELP. OF COURSE THESE NUMB MANAGERS SAY THE CUSTOMER IS ALWAYS RIGHT-DUH.
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Lowe's HIW
Nothing that Lowe's does surprises me and should not surprise anyone. Employee's make sure you know all your company policies, read each one carefully. Do not spread rumors or say anything about any co-workers. If not, "willful" misconduct, no unemployment, destitute.
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Re: BLAME THE MANAGER
Is it any surprise you were fired? I was fired for willful misconduct a/k/a a violation of company policy. There were three other people fired under similar circumstances. I have had trouble getting transition info, pay stubs, etc. They put everything on myLoweslife.com, including company policies, they threaten to send people for being non-productive, refused to take me out of c/s when I told them I could not handle the job. When I mentioned depression, I was told that I chose to be depressed. This way, they do not have to pay unemployment. Front end manager thought store money was his money. He made fun of another employee he personally escorted out of the store. I was fired over the phone by request so I could avoid humiliation. Don't have any accidents or cost them money on the insurance, they'll target you.
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Re: Lowes really does SUCK
This is absolutely the truth. There were people that were part-time that made more money than I did. I asked to get out of the job I was in, needed more money, and was led down the garden path by area HR manager. Hey, it took them six days to fire me and on the sixth day, I called first thing in the morning and was told there was no decision made. They wanted me to come in and fire me. I went home one day because I was limping and they also got me for saying a couple of things I said when I finally did have an emotional melt down. Beware, they can monitor your behavior outside work. I made the mistake of sending an e-mail to a company monitoring the FSA and used a bad word. Just came back from falling down the stairs and in April, 2007, I was written up first final. They also do not give accommodations and do not like disabled people.
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Re: Re: Layoffs and firings
Lay off is not their method of choice to get rid of people. Firing for violation of company policy is now their favorite method of choice. The bottom line is money,money,money and one is an object not a person. If Lowe's fails, they deserve to. They are wrecking lives and depriving people of their livelihoods. Why would I throw a pen at a customer (which I did not do) when I knew I was already on my first final? I was out of my head taking pain killers and suffering from a concussion. I can no longer stand up on concrete floor and deal with doing four peoples jobs. Look for more firings. Lay off means paying unemployment. No No NO!!!
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Re: Re: Lowes Hiring Methods
Everything you said is true. I was not in a click or a nice, timid little girl. Front end manager did not like me. He walked around yelling orders, talking at the top of his lungs, yelling at a woman down an aisle for wanting to write off a 97 cent paint brush, but I got nailed for being frustrated and at the end of my rope. I repeated a rumor, stupid me. How was I supposed to know it was against company policy. I was fired before I knew it.
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Sense and Senseless
These sorts of situations always make me laugh. I worked for the Depot for a while and currently work at Lowes.
1) To all the upset retail employees - Managers at the store level and even above do NOT get bigger bonuses by cutting hours. Every store has a minimum they cannot go below, and there is an equation based on sales past that. As a manager, you are accountable for staffing CORRECTLY. This means that you MUST add hours when sales climb, and cut(but not below the minimum) when they fall. Predicting sales can be challenging, but Lowes does a decent job compared to the Depot, in my experience.
2) Lowes as a company from top to bottom most certainly shows concern for quality customer service. One of the surest ways to get fired as a manager is to let this element of your business slip in any way. Lowes tracks this number and makes a large public issue out of it at store meetings and manager meetings. Lowes will even force store level managers to add overtime to clean up well shopped stores during the week so that weekends can be customer focused. The issue comes, I believe, in the size of these places. Lowes and the Depot are very large companies that serve many customers. The law of averages means some of you will have problems, and that some of you will not be satisfied with how they are resolved. When I sell appliances I get this issue. Recommend an appliance to an internet savvy customer and listen to the claims that it is not reviewed well online. The truth is that EVERY appliance has bad reviews online...and good ones. EVERY retailer has bad and good reviews as well. Common sense.
3) I can relate to many current and former retail workers about the many interesting and challenging situations that we all deal with when interacting with customers, but its important to remember that its a job. Not all of it will be fun. Try not to allow the rude customer to be the centerpiece of your day. Many of our customers also thank us for what we do to help them and recommend us to friends and family for future projects/purchases. We get Christmas cards and thank you notes...some people even bring pastries in and family members for us to meet. Remember the good customers and the positive interactions and take that with you to forums to post. There will always be losses, but why not celebrate some victories? Most of our customers are great people who work as hard as we do and really appreciate our efforts. Show interest and compassion for them and they will treat you the same way most of the time. For the times that they don't, just remember that we have all had bad days and difficult chapters of life and try not to take it personal. Its our job. If that is too much then service related jobs may not be for you.
4) If any of you have an issue with the service at Lowes, please use the store management team and the conflict resolution resources Lowes provides. As a company, they are interested in making it right. That doesn't mean there aren't managers that take it personal despite themselves, but at the end of the day the Customer is the real Manager and Lowes is built on that idea. The customer pays all our big salaries and bonuses and keeps food on our families tables. For that we are grateful even when it doesn't seem like it.
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Re: Sense and Senseless
MIke you sound like someone one that has been brainwashed!
Lowe's is a control freak@.com-org. That's right mimd control for the sake of money. Whom do you think you're trying to kid. Lowes is only interested in money or the high way. In the past they have been sued for things like
selling bad, to very bad water heaters, cheating the employees on overtime. Often refered to Chinese Math. Lowes in not interested in sell anything, or installing anything with out making tons of dollars. Off the customer and off the backs of the poor dumb installers. The installer are forced to wear little hats, and ugly shirts, put up pain in the ass yard signs, deal with no brains install sales managers. and AIM that are full of abuse and mind controled
sale associates. And all of that for have pay. So dont go trying to pretend the Lowes you work at is so good.
The one thing you need to do is face the truth and try and find a better job. And the bst reason you cant find a better job is because you work so screwed up hours at the store you dont have time to get a better education and then quit. I wonder have you ever thought that this truth might be correct. It is a plan to keep you down in the dirt.
I wnat you to know this the custmers is a liar most of the time, and they want some one to kiss their ass becauce they are stupid but will spead money to have it happen that way. Lowes is just trying to do the same thing for you.
They pretend to be taking care of you with the use on mind control, just like they are pretnding to take care of the customer, with words like (lets build someting together).
Get a grip will you. Lowes is there to make money, and they dont care whom they screw to get the money.. I wish the installer would pull it together and start an installers union.
Lowes would be on strike the first week if the litte people
got their acts together.
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Re: payroll sucks
come on dude pull your heand out your paying child support because you screwed up. They might be takeing the child support that you owe and them some the the back support you haven't paid in the past. This is not a Lowes problem it is because you're an idiot. Thats the problem.
Count 1 plus 1 = 2 and that the I/Q. you got. The end.
In case you cant understand this is a complaint site about Lowes not a site for the really stupid and that you
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Re: Re: Sense and Senseless
I sound brainwashed? How so? Because I defended the company?
I'm confused by your constant references to money. Is there another reason that you think Lowes is in business? Maybe you don't go to work for the money, but I do. Consequently, I understand that Lowes is made up of other people trying to do the same. Whats more is that Lowes has a responsibility to make money in order to preserve my job as well as the other people who work there.
Your legal references are equally irrelevant. Find me a large company that has not been sued. Lowes was sued for the "chinese math"...which was actually called Chinese overtime, just so you know. And the issue was settled and the employees in question paid. The suit hardly makes sense to me, given that it was rather unpopular at Lowes because many workers enjoyed the extra money it brought in. Those covered under that policy were also hired under it. But its over with.
So for the record, I'm not pretending that the Lowes I work at is so good, as you say. It really is a great place to work and to shop. Our installers are decent people, and the installed sales manager is a pretty good guy too. We all work hard but we are fairly compensated and their are incentives and bonuses at every level of the organization. My store will even be giving away a car this year. Lowes as a company does care about its customers. The truth is that most businesses do. Customers pay the bills. Some lie, sure. But what good does it do to argue with them? They are worth a lot more money happy than telling everyone on the internet how terrible their experience was, even if they are cheating you.
In the end, people are all participating in a sort of improvised democracy where the votes are all cast with dollars. Lowes, like Home Depot and GE, wants to get the most votes. What else would they want to do?
If you're an installer and find your shirt and hat unacceptable, you could leave at any time. If you would rather work, then I guess you'll have to deal with the shirt and hat. As with all things, what you get out of Lowes(or any employer) is up to you. So why are you at Lowes? What goals have you set for your career this year? If you don't know you should think about it. You sure seem unhappy.
Good luck to you.
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Re: This is why me and my dad...
min wage-son i make over 22.00 hour.buckwheat
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incompetant installers and plumbers
I ordered new counter tops. was not installled right, the plumbing was not done right. Water leaked into seams and bubbled up. Lowes replaced counter, It was bubbled up when the installers got through. I then spent more money to get granite tops as that would take care of that problem. I had to call the granite people myself to find out where my counter top was. When they finally came to install it, all the plumbing was done wrong. My reverse osmoses was distroyed,under the sink plumbing was leaking. The boss came and was going to fix it himself. He change the plumbing under the sink which included the reverse osmoses. When this took weeks!! I was getting ready for a birthday party, turned on my garbage disposile, the plumbing fell off flooding my kitchen and carpet. I called Lowes, the new boss told me too bad they had never touch anything under my sink.
I finally was able to talk to someone who told me he would talk to someone monday. Monday I got a voice mail from "Brad" telling me he would give me $500.00 to hire my own plumber and to buy another reverse osmoses. I told him
there was more to this them that. the water that had come out from under the counters was very dirty and ruined my carpet. He again left me a message saying he would liketo resole my issues. I had to leave for Minnesota as my mother was ver sick,she ended up passing. Total, I was gone for 6 weeks.
Since I have came back I have called Lowes, Left meessages, been transfered to a phone that no one ever answers. So now
I am being avoided.I will never purchase another think from Lowes. I am in sales and would never treat my customers
the way Lowes has treated me.
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Re: Lowe's doesn't install anything...
You are right, Lowes does not installs any thing....right.
I know they hire subs, but they should hire people that
know what they are doing. I paid Lowes for the installation.
That make them resonsible. They are the one who should chase down the sub.
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Re: incompetant installers and plumbers
Kathy, It sounds like there is great confuson as to what really happened
Lowes as a rule does not explain their contracts for installations. It is carefully worded to allow for the average customer to assume things that are not gong to happen. This is so that the customer never really hears the real truth about the actual real cost for any installation.
That is the the truth...
It is not a concocotion that we have made up. Lowe's standard installation charge will not cover any install at your house because it is planed that way to confuse the customer as to what this installation is going to cost you.
Or at least confuse you long enough to get your commmitment on paper.
It sounds like you as the customer committed to have Lowes install a new counter top for you at your house. But they failed to tell you that this contertop installaltion did not include a standard sink install at the same time.
Yes
No
Well Lowes does not tell the customer that new countertops
doesnot include new plumbing under the sink, or a new sink or any new parts. It sounds like you had to hire a plumber later. We are not sure. It sound like the job was screwed up that is for sure. We just are confused to whom did what.
The standard sink install will not cover any of the true cost of installing a sink, or the cost to reconnect any R.O. water filter system. Now if the new conter top that was later ruined by the plumber that Lowes sent out, lowes sould pay. But I want you to know this right now Lowes might send a plumber or might send a handyman. They hire both but the customer is not aware of that. At Lowes im am under orders to keep my mouth shut about this but it is true. The basic counter install doenst include plumbing, the basic sink install does not include R.O.System and the basic sink install doe not include parts nor any caulking to make a good water tight seal for the sink, or the drain fitting in the bottem of the sink. The Lowes contracts words say this will change it the points of attachment are different. This is how they f the customer?
You see they make it so that you assume what is incorrect at you home is the basic standard install and everything will be fine. It is far from the truth but the customer does not know that until the project is well past the point of no return and then lets the customers hang out to dry or cough up some big dollars to continue on.
Which is what sounds like happen in your case.
So please type your complete story here for better understading. We will be able to see what really happened and then explain it better for the next unlucky Lowes customer.
So attention to all customers if you want the truth then leave your complaint we will figure it out together.
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Re: loews sucks
Fuck lowes
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READ THIS!
Beginning the week of March 23, 2009, the Store Manager-Delbert Gallagher of Lowe’s in South Burlington began to meet individually with approximately 50+ associates to communicate the loss of hundreds of hours of vacation time. According to the Store Manager and Lowe’s Legal Department this was not a case of poorly written policy. It was a “communication error” received and conveyed by the Store Manager, whom is still employed by Lowe’s. The average hourly rate for Lowe’s Associates at 14.00 per hour saved the organization thousands of dollars not to mention sales floor hours. This was truly a case of a Store Manager wanting to leverage payroll hours and reduce seasonal hiring demands. Ultimately this entire situation off sets the impact of reduced store sales felt by everyone in this economy including lost business absorbed by the new Essex location. Shame on Lowe’s for not protecting its Associates and shame on Lowe’s for even including in these discussions personal responsibility of Associates to be informed of the change in policy.
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Re: Re: Lowe's doesn't install anything...
Well, we do installs for the Lowes co. And yes we are subcontracted out by Lowes. Now get this we do work for other big home improvement stores and Insurance co. etc..
We wear our uniforms and drive our trucks with our companies name on them. Now Lowes wants us to wear their shirts with their names on them that we have to pay for, and put their signs on customers front lawns when we do work for them and heaven forbid we put the signs on our trucks, and to make sure we park our trucks in the street and if we park in the driveway we must have oil pan shields. And they want us to give customwers thank you cards that they never have in stock and that we must pick up because they won't mail them out. Well, just recently we were put on hold for any jobs because of the failure for a sign not being on the lawn. Lowes sends out a rep. to check us out and talk with customer about how we are doing . Gee we are big boys and girls here and not in kindergarden Why in the world would Lowes hire us out and expect us to buy and wear their uniforms put up their signs and give out their thank you card.
All the other contractors we do work for use our company for our reputation and integrity and honesty, and they do not expect us to buy and wear their uniforms. Now, think, we go to a job that was sold by the other guy, we do our work in our uniforms and then we must go to the job site for Lowes and switch uniforms, and then we go do another job for the other guys again and we must change out our uniforms again. Wow what a mess, and again heaven forbid if we have any tools or supplies or buckets with the other guys name on it at a Lowes job site, because they let everybody know who did it and threatens them with their jobs to everyone who is reading the emails. Lowes also gets comments from customers for everyone to read
And they say they aren't responsible for the subcontractor. I don't get it. I wear their UNIFORMS SO DO I WORK FOR MYSELF OR DO I WORK FOR LOWES. Lowes does not pay for our workmans comp insurance or our truck insurance or our taxes. Lowes wants the whole cake so they can eat it toooooooooo.
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Re: Re: Re:Lows sucks
I work for home depot and lowes, guess what HOME DEPOT WINS. THEY BACK UP THEIR INSTALLERS AND DON'T BLAME THEIR REVENUE LOSS ON THE INSTALLERS LIKE THE LOWES STORE DOES. HOME DEPOT DOESN'T TREAT THEIR INSTALLERS LIKE MORONS OR STUPID PEOPLE. THE HIRED US FOR A GOOD REASON, AND LOWES FORGETS THAT IMPORTANT FACTOR
LOWES DOES A CUSTOMER SURVEY AND THEY THE STORE ALWAYS HAS A VERY LOW SCORE BUT THEY DON'T SHOW THAT SCORE ANYMORE , BUT THE INSTALLER MUST STILL BE BLAMED. OH, ABOUT THE CUST SURVEY I'VE CALLED SOME CUSTOMER THAT GAVE US A LOW SCORE AND I ASKED WHY AND HOW COULD HAVE IMPROVED OURSELVES, AND GUESS WHAT THE CUSTOMERS SAY,"I NEVER A SURVEY TO LOWES' YOU CONTACT LOWES ABOUT WHY A LOW SCORE IF CUSTOMER NEVER GAVE THEM ONE. THEIR RESPONSE DID YOU WEAR YOUR UNIFORM DID YOU PUT UP YOUR SIGN, THEY NEVER EVEN ADDRESSED THE REAL ISSUE. WONDER WHY SOME ONE GOT CAUGHT NOT TELLING THE TRUTH---------
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Lowes warranty Sucks
you buy warranty from Lowes? watch out!!!they will never send you a right technician to fix the problem!!!! instead, ruin the whole entire power of your house!they're rude, no respect!!! no knowledge what they doing just to let you know!!! the tech that they send you... don't know what they doing!!!
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Re: Lowe's doesn't install anything...
Your view is unfair and simplistic. Lowes says to the customers that if you do not use Lowes-assigned contractors you will have no warrantee. I have talked to one of those subcontractors about their relation with Lowes. I paid Lowes close to $500 for the installation of a door, the subcontractor received only $166. If Lowes gets the difference, Lowes must be responsible for the job quality. A worker at Lowes told me that Lowes got 40% profit on the door itself. This means Lowes must be responsible. They did a very bad job, when my neighbors, friends, and family asks me about the door I always say LOWES HAS SCREWED IT UP. Now, they deal with HOME DEPOT. I buy homes and remodel them, I will never buy anything from Lowes anymore.
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Toilet Install
I paid for the toilet and the install and when the plumber they hired came he told my wife we needed a new flange at the tune of $175.00 more money to be paid to the plumbing company. The plumber never called to get permission from Lowe's.
I went to the store today and spoke with a manager, Tony and he said he could give me the check back for $175.00 but he would need another check for $129.67 to cover Lowe's cost of the flange (they sell flanges for less than $20.00)
I wrote the additional check and told Tony I would ley people know about the fact they could not afford a flange.
I will NEVER DO BUSINESS WITH THESE PEOPLE AGAIN! BEWARE!!
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Lowes Is a very discriminating company
I worked for Lowes for approximately 10 years. as most big companies do, Lowes is guilty of blaming their short comings on other employees . I was a commercial sales specialist and you would not believe what went on just in my area. I worked chineese overtime totaling approximately 500 hours. When charges were brought against Lowes for these types of labor practices they made us salary employees go back to a 40 hr work week instead of working 50 and sometimes 60 hour weeks of course any thing over 40 hours was calculated as such, if for example if I made 20. per hour my overtime pay would be something as this they would take my hourly rate down to 10. an hour for every hour, and half of that amount again for anything over additional hours. I was also promised a raise to make up for the difference in pay for my reduced hours, it never happened. This is just one incident their is a long list of discriminating practices at this company,
that are still happening. I was also trerminated after one policy violation in 8 years. If YOU ARE INTERESTED IN A LONG LIST AND PROOF CONTACT ME
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Re: Re: Re: Lowe's doesn't install anything...
I HATE LOWES!!!!!!!!!!!!!
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...
I found this site trying to figure out what an installer for Lowes averages an hr. so I know what my ex makes and I can come up with the correct figure for child support. Didn't find that info so if anyone knows feel free to reply. HOWEVER, knowing the shoddy work my ex can do sometimes, I don't know who in the world would want these people doing any "professional" install jobs. He is far from a professional. Hardly worked anywhere for 8 yrs and not much work pertaining to this type of business whn he did keep a job for a minute. FYI - You are not necessarily hiring professional contractors when you use a "Lowe's Installer"..
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To: Sense and Senseless
I don't know about Lowe's and Home Depot persay, but MCDONALD'S managers DO get bonuses for cutting hours. Full time employees at our local store usually get about 36 hrs so labor is down and managers get their bonuses.. not so hard to believe this would be practiced at Lowe's. It is a possibility.
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Re: Lowe's doesn't install anything...
No - the contract is solely between Lowe's and the customer. Lowe's has a separate contract with the installer.
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Re: . To christybo27..
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Re: To: Sense and Senseless
Cristy this is a a lowe's sucks site, but like lowe's you suck also. You're trying to destroy the husbands job that helps pay the child support payments that you need. To me your low I.Q. give away the problem. If you weren't such a stupid bitch, you might have still been married.
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Re: Toilet Install
Bob Lowes is in the business to make money, they get to keep 46% or better of the install, and another 35% minium of any change order. That is why the sub contractor charged you. Plus the contract that you signed cleary point out the the price for a toilet change out is based on the if, the points of attachment were sound. You lasy lying pice of shit
your complaining about lowes yet you lied out your to us when you singed the contract.
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Lowe's has horrible management !
It all boils down to the lack the of quality management at Lowes. Instead of providing the customer with quality products and services, management spends the majority of their efforts in developing rules, loopholes, and excuses for subpar products, service, and workmanship.
In order to disguise what you actually get, Lowe's management has created quite a flashy campaign to win consumer confidence. It includes TV comercials, newspaper adds, and radio spots, that praise the value of Lowe's to the customer and the community. These adds entice the customers with promises of being served by experts at their stores.
Now, heres what you get !
Our local Lowes does provide our community with an attaractive, clean, and well stocked store. From that point it heads downhill !
The majority of the employees are far from being expert quality. Why? Poor training ! Who's fault? Lowe's management !
Then you enter the realm of Lowes' rulebook, which by the way, apparently has more entries than the number of items in the store. The underlying synopsis for the rulebook is - We want your money and once we get it - it's ours !
If your unhappy with the product, service, or workmanship during your Lowes' experience - it's your fault. You didn't understand something that Lowes expertly explained, or a rule that you never heard of covers the issue so Lowes is not in error.
Lowes is a horrible answer for America's building needs !
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racial slurs
Went to Lowes for my boss who was a loyal customer.As I shopped and asked question the clerk called me a dumb nigger.They are saying there is no corrabartion. My point is why make it up and my boss was a loyal customer til he sent me . They dont want to do anything about it so we have started picketing. We really need help
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Re: Lowe's has horrible management !
Gary speaks the truth here. The lets build something, is truly designed to f. the poor customer. Lowes at best is a get rich quick plan. They pretned to care but are only money grubing. At the store i work at they treat the cusomters bad and the employees bad.
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Re: Lowe's has horrible management !
Well now that's just more garbage. Lowes goes as far as it can in training quality people. Lowes believes in hiring the best person for the job and paying them accordingly. You're not going to get a store full of retired contractors(there are just not that many out there that want to work in retail at a retail wage). What you do get is a well trained and compassionate sales person that has a vested interest in the success of the store.
Nothings perfect and Lowes is no exception. But I have to say your characterization reeks of personal involvement. Lowes employees do not refuse to help customers with return problems. Lowes managers are held accountable for customer complaints. Lowes has a zero tolerance for rude and unfriendly associates.
Lowes does have plenty of rules, but then I haven't worked for any big company that doesn't.
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Re: Re: Toilet Install
Really, where did you get those numbers? Sounds pretty outrageous!!
And Lowes is in business to make money? Say it aint so!!!! How dare a company try to turn a profit! And on the backs of poor dumb installers. The management should be installing the toilets themselves! Why create jobs and employ people. Such a waste. And to think its all profitable.
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why lowes sucks
im a manager at lowes in woodvillage OR.and you are right that some stores do suck! thats because the big corp.pays us managers $$$$ to do dick..while the people that make the store work,get small raises.and we get to treat like crap.and we hire p.t help who are a bunch of idiots to walk around and talk to each other and are trained in the art of knowing how to do nothing at all.i like to pick on the white people here.because i can.and our H.R will believe anything I tell her. because she is a stupid fat white girl if your looking for a pt. job and you are a idiot come work for me. she will hire you too. because she is clueless to what this company needs and if you bring her some doughnuts you are in my friend. this place is so blind to what im realy about its funny.
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lowes sucks
Always probems with Lowes installs , they have outside installers that don't actually work for comapany and many uderpaid untrained employees stting up the work needed. mannegement is often incompetant hicks with no formal training to handle level of service needed for the dollar amount involved. Any one that shops at Lowes is risking their money. Get a local contractor because if Lowes installers were any good they would be on thier own. Lowes gets thier cut to find their installers a job ant fro the most par they ar incompetant.
Mattilda
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Re: why lowes sucks
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lowes sucks
Always probems with Lowes installs , they have outside installers that don't actually work for comapany and many uderpaid untrained employees. mannegement is often incompetant hicks with no formal training to handle level of service needed for the dollar amount involved. Any one that shops at Lowes is risking their money. Get a local contractor because if Lowes installers were any good they would be on thier own. Lowes gets thier cut to find their installers a job ant fro the most par they ar incompetant.
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Lowes REALLY does suck
I work at Lowes and for the past four years I have been treated like less than a human.If you aren't drinking with or sleeping with the managers on the weekends you are pretty much overlooked. They boast about training but I have had to do most of it on my own time including after hours or on lunch breaks. And the training they want you to do is mostly online questionaires with outdated information and useless dribble about customer service being number one. Right now I am at the end of my rope because a manager wanted me to apply for a position and promised me the sun, moon, and stars if I would take it...and like an idiot who has been lied to sooo many times by this "so-called" company I did. Three months later I haven't had, and haven't been offered any training because the manager who begged me into this mess got shipped out to another store and all the other managers are playing stupid to the promises made to me. Lowes lies to their employees, plays dirty with their customers and has no integrity what so ever, just read what the manager wrote, stating he picks on people because of their color,and if he brings the HR donuts she will listen to whatever he says. THIS IS TRUE! It is not how hard of a worker you are, its how brown your nose is, and that is happening at every Lowes in every town to some extent. It is sad that you go to work, trying to do a good job, pay your bills, take care of your family but if someone doesn't like you or are jealous of you all they gotta do is buy a box of donuts and your in the unemployment line with hungry kids and a past due mortgage because Lowes has a million managers who don't know squat looking for some poor shmuck to blame their lack of ethics and integrity on.
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