Reader Comments (rss)

(Flattened / Threaded)

1.  

   

   Slartibartfast, Jul 16th, 2007 @ 3:43pm

   
   

   An excellent example of how to get ahead by innovation rather than sueing the opposition!

   [ reply to this | link to this | view in thread ]

2.  

   interesting

   

   able-x, Jul 16th, 2007 @ 3:50pm

   
   

   Interesting, I need new shoes, I think I will head over there now, thanks for the heads up :)

   [ reply to this | link to this | view in thread ]

3.  

   Zappos Rocks

   

   Ilikeshoes, Jul 16th, 2007 @ 4:01pm

   
   

   Zappos actually has a 365 day return policy. You can send back shoes within a year of buying them as long as they are like new. I have used them for several pairs of shoes and will continue to. They even let you know when they receive the return. Their customer service is outstanding! I cant compliment them enough.

   [ reply to this | link to this | view in thread ]

4.  

   Zappos... and everybody else

   

   Ex- shoes etailer, Jul 16th, 2007 @ 6:07pm

   
   

   Zappos's return policy is great, but doesn't exactly separate it from it's competition. Every major online shoe seller has the same policy:
   
   www.shoebuy.com
   www.shoes.com
   www.onlineshoes.com
   www.endless.com
   www.piperlime.com
   www.6pm.com
   
   ... and those are just the ones I can think of off the top of my head.

   [ reply to this | link to this | view in thread ]

5.  

   Love zappos!

   

   lisa, Jul 16th, 2007 @ 11:38pm

   
   

   bought my first pair from zappos recently - sent the first pair back since they were too small and was really happy with the second pair - easy free return was great! Two thumbs up for zappos :) Huge selection too. The pair I bought was because I saw someone wearing them and zappos had the exact shoe!

   [ reply to this | link to this | view in thread ]

6.  

   customer service wins out

   

   Anonymous Coward, Jul 17th, 2007 @ 6:04am

   
   

   Shipping and return costs are ultimately what drives my selection between online retailers. I use BN.com over Amazon in ordering books because BN is "fast and free shipping" policy where I receive my items in 2-3 days versus 2-3 weeks with Amazon's shipping option. Zappos wins out b/c it does not cost me anything to return the items and initial shipping is super fast.
   
   Customer service does ultimately win out over price when it comes to my online shopping.

   [ reply to this | link to this | view in thread ]

7.  

   

   Fred, Jul 17th, 2007 @ 6:05am

   
   

   The best thing about Zappos is that they then take all those returns and sell them for $10-20 a pair at periodic tent sales at their fulfillment center (at least they did when I lived there in 2005). Granted, you have to go to Shepherdsville, KY, but where else can you get a pair of $10 Doc Martens?

   [ reply to this | link to this | view in thread ]

8.  

   perfect fit

   

   Danne, Jul 17th, 2007 @ 6:46am

   
   

   Zappos gets a lot of my business, precisely because of its policies (okay, the shoes are sexy, well-made and comfortable too). Zappos is second only to a Nordstrom's clearance sale.

   [ reply to this | link to this | view in thread ]

9.  

   Made in China, Where?

   

   Malgwyn, Jul 17th, 2007 @ 1:41pm

   
   

   How would I determine where the shoes were made, other than buying them? Like almost all mail order, they don't list where items are manufactured.
   
   I don't buy anything from China and various other countries, as they do not have health and safety laws that control the use of phthalates in them.
   
   Converse, which used to manufacture it's All Stars in the US, now does so in China and they smell different.

   [ reply to this | link to this | view in thread ]

10.  

    Made in China, Where?

    

    Malgwyn, Jul 17th, 2007 @ 1:41pm

    
    

    How would I determine where the shoes were made, other than buying them? Like almost all mail order, they don't list where items are manufactured.
    
    I don't buy anything from China and various other countries, as they do not have health and safety laws that control the use of phthalates in them.
    
    Converse, which used to manufacture it's All Stars in the US, now does so in China and they smell different.

    [ reply to this | link to this | view in thread ]

11.  

    Most shoes are made in China

    

    Poacher, Jul 23rd, 2007 @ 8:34pm

    
    

    Almost all shoes are made in China. Having been to several factories myself the misconception is that this isn't a huge source of employment and opportunity for the Chinese. The country is severely depressed and manufacturing is the only way the working class can get ahead. Most shoe companies are damn sure the factories they work with are compliant with labor and pollution regulations - we all saw what happened to Nike. 99% of all athletic shoes - such as Nike, Adidas, Converse, Reebok, etc. are made there. New Balance has a small factory in Massachussettes - but it is all for show and they make a fraction of a % of their shoes there - maybe 2 styles. Unless you are buying higher end Italian shoes, you are probably wearing product made in China.
    
    As for Zappos - they are making the online customer expectations higher. Thus pressuring other retailers to make their policies more customer friendly to compete. Changing the landscape really - for the better of all of us. Gone are the days of a website not listing its customer service phone # if they want to be legit. Zappos is setting the bar indeed not to mention their selection is literally the best in the world see for youself if you dont believe me. I am size 13 and can choose from thousands of shoes. Many stores don't even carry that size and it used to waste hours of my time tracking a pair down that fit at normal retail.

    [ reply to this | link to this | view in thread ]

12.  

    shoes

    

    zxcv, Apr 19th, 2010 @ 11:25pm

    
    

    sports shoes

    [ reply to this | link to this | view in thread ]

13.  

    the north face outlet sale

    

    the north face outlet sale, Nov 10th, 2011 @ 10:51pm

    
    

    The North Face Better Than Naked Jacket is a seemingly weightless, easily stowed, weather-resistant layer for Fall running.

    [ reply to this | link to this | view in thread ]

14.  

    online shoe shop

    

    Guy Grimley, Dec 17th, 2011 @ 6:29pm

    
    

    Zappo is undoubtedly doing great business. Not only will your shoe shoppers delight with their buys but will also have a shipping-worry-free shopping as well. And if there's something wrong with their purchase, they have all year to return it. Just amazing.

    [ reply to this | link to this | view in thread ]

Add Your Comment