Microsoft Ready For On-Demand CRM Price War

from the live-it-up dept

Much to the chagrin of its rivals, Microsoft has never been hesitant to compete aggressively on price. In fact, its willingness to be brutal on pricing has drawn some of the loudest antitrust accusations over the years. Microsoft looks set to go down this road again, as it has announced prices for its new on-demand CRM Live service that are well below the equivalent at Salesforce.com. Even with the cut-rate prices, it's going to be a challenge for Microsoft to make it big in this market. Salesforce.com has proven popular among small and medium-sized businesses and it's already started developing an ecosystem around its services through its AppExchange program. Microsoft's trump card may not be its prices, but its extensive network of partners that will be pushing CRM Live. While many partners had expressed the fear that an on-demand service would cut them out of the equation, Microsoft promises to reward them generously for any customers they help pull in, by offering them a slice of annual subscription revenues.


Reader Comments (rss)

(Flattened / Threaded)

  1.  
    identicon
    Buzz, Jul 10th, 2007 @ 10:43am

    ...

    What is Microsoft's obsession with the world LIVE???

     

    reply to this | link to this | view in thread ]

  2.  
    identicon
    Matt Bennett, Jul 10th, 2007 @ 10:51am

    I'm a SF user. It's great in a lot of ways, but you're always running up against weird little functionalities that it lacks, like the ability to merge more than 3 different leads, or to find duplicate accounts. (duplicate leads, sure, but why is finding dup accounts so hard?) So if MS managed to solve little functionality issues like that, sure I can see why many people might run to them.

     

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  3.  
    identicon
    Anonymous Coward, Jul 10th, 2007 @ 11:13am

    Which CRM

    Joe,
    If you're going to pepper your articles with abbreviations and acronyms then you should at least define them once in your article. TheFreeDictionary lists over 70 meanings for the term CRM, several of which could apply to different things that Microsoft could be involved with. Your readers shouldn't need a magic decoder ring just to read your articles. In other words, yrsnamdrjtrya.

     

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  4.  
    identicon
    Anonymous Coward, Jul 10th, 2007 @ 11:24am

    Customer Relationship Management

     

    reply to this | link to this | view in thread ]

  5.  
    identicon
    Anonymous Coward, Jul 10th, 2007 @ 11:28am

    Re: Which CRM

    By CRM, I think it's a safe assumption they mean Microsoft Dynamics, CRM. Being the only CRM product that Microsoft actually offers, and the fact that Microsoft calls their CRM product "Microsoft CRM Live" and Microsoft Dynamics, CRM"

    No different than if they had written something about any other business solution (MRP, ERP, EPM, etc...)

     

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  6.  
    identicon
    able-x, Jul 10th, 2007 @ 11:49am

    CRM?

    Can someone please answer what CRM actually is though? Ok, I get it that it's "Microsoft CRM Live", but that still didn't answer the question...

     

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  7.  
    identicon
    Anonymous Coward, Jul 10th, 2007 @ 11:56am

    Re: CRM?

    Contact (or Customer) Relationship Manager. Think contact book on steriods.

     

    reply to this | link to this | view in thread ]

  8.  
    identicon
    wonderball, Jul 10th, 2007 @ 12:05pm

    CRM~~~

    I still had to look it up.

    "Microsoft DynamicsTM CRM 3.0 Professional, formerly known as Microsoft® Business Solutions CRM, is a complete customer relationship management solution that provides all of the tools and capabilities needed to create and easily maintain a clear picture of customers from first contact through purchase and post-sales."

     

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  9.  
    identicon
    Anonymous Coward, Jul 10th, 2007 @ 12:21pm

    Re: Which CRM

    "Joe,
    If you're going to pepper your articles with abbreviations and acronyms then you should at least define them once in your article. TheFreeDictionary lists over 70 meanings for the term CRM, several of which could apply to different things that Microsoft could be involved with. Your readers shouldn't need a magic decoder ring just to read your articles. In other words, yrsnamdrjtrya."

    In other words, Joe, don't assume any of your readers, like this AC, have an IQ above 50 or so. I mean, it's only a tech and business site. Expecting people to have familiarity with some basics, like CRM software, really is asking too much.

    For the idiot AC, the above paragraph is sarcasm -- since you probably don't understand it, either.

     

    reply to this | link to this | view in thread ]

  10.  
    identicon
    Anonymous Coward, Jul 10th, 2007 @ 12:25pm

    Re: CRM~~~

    How could you possibly have to look that up? CRM isn't new technology, there are dozens (hundreds? thousands?) of products on the market, like SugarCRM, Saleforce, and of course the above mention Microsoft CRM.

    Short of living in a hole, I don't think there's anyone even remotely affiliated with a corporate environment could not know what that is.

     

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  11.  
    identicon
    TheDock22, Jul 10th, 2007 @ 12:55pm

    Re: Re: CRM~~~

    I'm a little surprised too how many people did not know what a CRM is. I thought most people that posted on this forum were part of companies, I guess not. One world of advice if you don't know what a CRM is: don't post! It makes you look like a complete moron, more than you probably are.

    Anyway, I haven't heard much about Microsoft's CRM software. I have a feeling Salesforce will be the leader for hosted services though and SugarCRM will still be a hit with the open source community. I would love to see the prices drop, our solution is starting to get more expensive every year (Salesforce).

     

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  12.  
    identicon
    Anonymous Coward, Jul 10th, 2007 @ 1:12pm

    Re: Re: Re: CRM~~~

    You're correct, Microsoft CRM (vr 3.0) has come a long way, but with people like Salesforce dominating the market it's hard to see how MS CRM will survive.

    There's a lot of potential there, but MS CRM lacks tight integration into other Microsoft business apps like Solomon, Navision, Sharepoint, Business Portal, etc...

    Beyond Outlook (exchange) MS CRM looks and feels like it was developed entirely outside of the Microsoft team.

     

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  13.  
    identicon
    Anonymous Coward, Jul 10th, 2007 @ 1:27pm

    Re: Re: Which CRM

    It would be an idiot that would assume that CRM has only one possible meaning related to "tech and business". Here are just a few: Computing Resource Management, Cause Related Marketing, Customer Records Management, Communications and Records Management, Computer Reproducible Master, Contact Relationship Management, Content Resource Management, Continuous Risk Management, Contract Requirements Matrix, Corporate Release Management, Credit Risk Management, Customer Relational Marketing, Certified Records Management, and Customer Relation Management. And there are more, all related to technology and business.

    What a maroon.

     

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  14.  
    identicon
    Poomer, Jul 10th, 2007 @ 1:29pm

    Re: Re: Re: CRM~~~

     

    reply to this | link to this | view in thread ]

  15.  
    identicon
    Anonymous Coward, Jul 10th, 2007 @ 1:37pm

    Re: CRM~~~

    I still had to look it up.
    The problem is that some people are so small minded and limited in their experience that they are unaware of the potentially large number of things that CRM could mean. They just "assume" that what it means in their own little world is what it means everyone else's as well. Thus they conclude that there is simply no need to clarify it.

     

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  16.  
    identicon
    Anonymous Coward, Jul 10th, 2007 @ 1:38pm

    Re: Re: Re: Which CRM

    right, all of which you had to look up in your precious dictionary. Of course, if you actually paid some attention to the context of the story, you'd know the CRM to which the author was referring.

    Why are you trying to use a color as an insult? I don't understand.

     

    reply to this | link to this | view in thread ]

  17.  
    identicon
    Anonymous Coward, Jul 10th, 2007 @ 1:40pm

    Re: Re: CRM~~~

    "They just "assume" that what it means in their own little world is what it means everyone else's as well."

    uh, this isn't a little world we're talking about here. The mention of Salesforce.com should have made that pretty clear. To anybody who's not an idiot.

     

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  18.  
    identicon
    Anonymous Coward, Jul 10th, 2007 @ 1:43pm

    Re: Re: Re: Re: Which CRM

    Why are you trying to use a color as an insult? I don't understand.
    Then what would make you think it's an insult?

     

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  19.  
    identicon
    Anonymous Coward, Jul 10th, 2007 @ 1:46pm

    Re: Re: Re: CRM~~~

    oaiwttwras.c

     

    reply to this | link to this | view in thread ]

  20.  
    identicon
    Anonymous Coward, Jul 10th, 2007 @ 1:53pm

    Re: Re: Re: Re: CRM~~~

    Even if the mention of salesforce didn't tip you to it, i dunno, maybe the mention of "MICROSOFT CRM LIVE" may have lead you to what it was?

    For Microsoft CRM isn't just an abbreviation, it's the name of the CRM product, Microsoft CRM. (Dynamics CRM, Live CRM, pick your flavor)

    I know, they haven't been this creative since way back with Microsoft Mail (pre Exchange mail solution) but c'mon folks. The name of the product is CRM. It's a CRM tool. Written by Microsoft, a company that focuses on business solutions, like... CRM.

    Crawl out of your holes people.

     

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  21.  
    identicon
    Anonymous Coward, Jul 10th, 2007 @ 2:03pm

    Okay, honestly, enough battering each other. It's not that big a deal. Some of us n00bs in the business world might have a real good grasp on technology and such, but still not have to deal with customers directly, or anything related to that, and therefore have never used CRM software. I admint, I didn't have to look it up, but it did take me a second before I realized what was being talked about. So yeah, a little description of CRM would've been useful in reading the article, just to save some time. But at the same time, I don't EVER expect an article to be 100% n00b oriented, so I'm always prepared to google something if need be.

    Moral of the story, don't expect anyone else to do stuff for you, but be happy when they do, even if you don't need it.

     

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  22.  
    identicon
    Anonymous Coward, Jul 10th, 2007 @ 2:04pm

    Re: Re: Re: Re: Re: Which CRM

    Wasn't it you that started this whole mess about people defining their supposedly ambiguous terms?

     

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  23.  
    identicon
    Anonymous Coward, Jul 10th, 2007 @ 2:11pm

    Re: Re: Re: Re: CRM~~~

    I know what that stands for: "I'm a giant dickhead"

     

    reply to this | link to this | view in thread ]

  24.  
    identicon
    Charles Griswold, Jul 10th, 2007 @ 3:34pm

    Re: Re: Which CRM

    In other words, Joe, don't assume any of your readers, like this AC, have an IQ above 50 or so. I mean, it's only a tech and business site. Expecting people to have familiarity with some basics, like CRM software, really is asking too much.
    Assuming that people who don't know what a particular acronym means are complete idiots is, well, not a very smart thing to do. I'm reasonably intelligent, and I didn't know what CRM is (at least in this contest) until I read the comments that explained it. Honestly, how many people actually use CRM on a daily basis?

     

    reply to this | link to this | view in thread ]

  25.  
    identicon
    Charles Griswold, Jul 10th, 2007 @ 3:40pm

    Re: Re: Re: CRM~~~

    I'm a little surprised too how many people did not know what a CRM is. I thought most people that posted on this forum were part of companies, I guess not.
    By "part of companies" I assume you mean people who deal with matters technical as a major part of their employment. Personally, I assumed that most of the readers of the TechDirt blog are just people who are interested in technology and the legal and social issues that surround technology.

     

    reply to this | link to this | view in thread ]

  26.  
    identicon
    Charles Griswold, Jul 10th, 2007 @ 3:44pm

    Re: Re: Re: CRM~~~

    The mention of Salesforce.com should have made that pretty clear. To anybody who's not an idiot.
    So, you automatically assume that anyone who has never used Salesforce.com because they have no reason to do so, and thus are largely unaware of what it is that said website actually does is an idiot? I submit that you, sir, my possibly be guilty of what you are accusing others of.

     

    reply to this | link to this | view in thread ]

  27.  
    identicon
    dead or alive, Jul 10th, 2007 @ 3:48pm

    CRLF

    What does LIVE stand for?

     

    reply to this | link to this | view in thread ]

  28.  
    identicon
    Anonymous Coward, Jul 10th, 2007 @ 4:04pm

    Re: Re: Re: Which CRM

    Assuming that people who don't know what a particular acronym means are complete idiots is, well, not a very smart thing to do. I'm reasonably intelligent, and I didn't know what CRM is (at least in this contest) until I read the comments that explained it. Honestly, how many people actually use CRM on a daily basis?

    "I'm reasonably intelligent"

    "I didn't know what CRM is"

    "(at least in this contest)"

    you didn't know the acronym, and you appear to be an idiot, despite claiming otherwise.

     

    reply to this | link to this | view in thread ]

  29.  
    identicon
    Anonymous Coward, Jul 10th, 2007 @ 4:17pm

    Re: Re: Re: Which CRM

    "Honestly, how many people actually use CRM on a daily basis?"

    It's amazing you can navigate to this site all by yourself. I mean, yeah, just because you're an idiot, that means nobody uses CRM. Just enough nobodies to make it a $10 billion or so industry in 2006.

     

    reply to this | link to this | view in thread ]

  30.  
    identicon
    Anonymous Coward, Jul 10th, 2007 @ 4:50pm

    Re: CRM?

    From http://acronyms.tfd.com/CRM:

    CRM Customer Relationship Management
    CRM Camera Ready Material
    CRM Camera Ready Mechanical
    CRM Canalith Repositioning Maneuver
    CRM Cardiac Rhythm Management (pacemakers, defibrillators, cardiostimulators)
    CRM Cause Related Marketing
    CRM Cell Rate Margin (ATM)
    CRM Center for Regenerative Medicine
    CRM Center for Relationship Marketing
    CRM Centre de Recherches Mathématiques (Canada)
    CRM Certificate Request Message
    CRM Certified Records Manager
    CRM Certified Reference Material
    CRM Certified Risk Manager
    CRM Change-Request Management
    CRM Chemical Release Module
    CRM Chemical Remanent Magnetization
    CRM Chief Radio Man
    CRM Chrome
    CRM Chromosome Region Maintenance
    CRM Circuit Reservation Message
    CRM Cisco Resource Manager
    CRM Cisco Router Module
    CRM Citizens' Rights Movement (Israeli party)
    CRM Client Relationship Management
    CRM Client Request Manager
    CRM Clinical Research Management
    CRM Clinical Risk Management
    CRM Closed Response Message (ITU-T)
    CRM Club Ricky Martin
    CRM Coastal Resource Management
    CRM Cockpit Resource Management
    CRM Collateral Release Mechanism
    CRM Collection Requirements Management
    CRM Colorado Railroad Museum
    CRM Column Radiation Model
    CRM Combat Readiness Medal
    CRM Comment Resolution Meeting
    CRM Commodity Risk Management
    CRM Communication Resource Manager
    CRM Communications and Records Management
    CRM Compliance Research and Measurement
    CRM Computer Reproducible Master
    CRM Computer Resource Manager
    CRM Computer Resources Management
    CRM Conflict Resolution Model
    CRM Conseil de Recherches Médicales du Canada (Medical Research Council of Canada)
    CRM Conselho Regional de Medicina (Brazil Regional Council of Medicine)
    CRM Contact Relationship Management
    CRM Content Resource Management
    CRM Continuous Risk Management
    CRM Contract Requirements Matrix
    CRM Coordinadora Revolucionaria de Masas
    CRM Corporate Release Management
    CRM Count Rate Meter
    CRM Courtesy Reply Mail
    CRM Credit and Risk Management
    CRM Credit Risk Mitigation
    CRM Creighton Method (birth control)
    CRM Crew Research Management
    CRM Crew Resource Management
    CRM Crisis Management
    CRM Crisis Resource Manager
    CRM Crisis Response Management
    CRM Crumb Rubber Modifier (asphalt/paving)
    CRM Cultural Resource Management (National Park Service)
    CRM Cultural Resource Manager
    CRM Cultural Resources Management
    CRM Customer Relational Marketing
    CRM Customer Relations Management
    CRM Customer Relationship Marketing
    CRM Customer Resource Management

    Pick one.

     

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  31.  
    identicon
    Anonymous Coward, Jul 10th, 2007 @ 5:00pm

    To Quote Nelson Muntz ...

    "CRM it ma'am."

     

    reply to this | link to this | view in thread ]

  32.  
    identicon
    Anonymous Coward, Jul 10th, 2007 @ 5:03pm

    Re: CRLF

    What does LIVE stand for?
    That's the search engine previously known as MSN from Microsoft according to Wikipedia.

    Or from http://acronyms.tfd.com/Live it could be:

    LIVE Laurel Instant Versioning (Laurel)
    LIVE Linux Verband
    LIVE Living in Victory Everyday
    LIVE Loyola Institute of Vocational Education

     

    reply to this | link to this | view in thread ]

  33.  
    identicon
    Anonymous Coward, Jul 10th, 2007 @ 5:36pm

    Re: Re: CRM?

    How about this one: FU.

    The fact that you'll put so much effort into being a jackass, but whine like hell when you're too stupid to understand something and subsequently forced to -- gasp -- figure it out on your own really speaks volumes.

     

    reply to this | link to this | view in thread ]

  34.  
    identicon
    Anonymous Coward, Jul 10th, 2007 @ 9:50pm

    Re: Re: Re: CRM?

    How about this one: FU.
    Dude, you sound really angry. You must be angry dude.

     

    reply to this | link to this | view in thread ]

  35.  
    identicon
    locoHost, Jul 11th, 2007 @ 6:37am

    Too many children

    That's the biggest issue I have with Techdirt: Too many bored children on summer vacation posting irrelevant and useless comments. 34 comments above and only a couple actually add to the article.

    Sad.

     

    reply to this | link to this | view in thread ]

  36.  
    identicon
    Anonymous Coward, Jul 11th, 2007 @ 9:23am

    Re: Too many children

    34 comments above and only a couple actually add to the article.
    Pot, meet kettle.

     

    reply to this | link to this | view in thread ]

  37.  
    identicon
    Anonymous Coward, Jul 11th, 2007 @ 12:28pm

    Re: Re: Too many children

    The comments on this site are absolutely worthless. They used to be pretty decent, dorpus notwithstanding, but now they're flooded with half-wits that don't bother to read, let alone understand, posts before ranting, attacking the author, attacking other commenters or typing up some other form of BS. The comments here used to be a pretty reliable discussion of intelligent and interesting viewpoints (with, of course, the occasional troll). Now it's just a shitshow.

    What's even worse is that the content of the site seems like it's catering to the moron commenters these days.

     

    reply to this | link to this | view in thread ]

  38.  
    identicon
    Anonymous Coward, Jul 13th, 2007 @ 1:13pm

    Re: Re: Re: Too many children

    Kettle, meet pot.

     

    reply to this | link to this | view in thread ]

  39.  
    identicon
    wonderball, Jul 14th, 2007 @ 7:37am

    CRM

     

    reply to this | link to this | view in thread ]

  40.  
    identicon
    wonderball, Jul 14th, 2007 @ 8:10am

    CRM

    Anonymous Coward, no, i don't live in a hole, but i'm sure your experience is far superior to mine, sorry i tried to answer the question for able-x. You had answered 3 times and able still did not know what it was.
    Sorry TheDock22, didn't know i had to qualify to read here.
    Looks like "all animals were created equal, but tech dirt pigs are more equal than others"
    Your correct mr locohost, too many bored children on summer vacation at tech dirt, i guess piglets aren't equal either.

    Thank you mr griswald, your a gentleman of the first degree.

    I thought tech dirt might be a place where any person might read, exchange ideas, and expand knowledge, learn new things or even learn old things, but i should have known better.
    I learned how to be a self rightious prick and SOB in southeast asia in the late 60's, so my learning oppertunities at this site will be limited, as thats all i can see.
    thanks for everything.
    OINK~~~~~~~

     

    reply to this | link to this | view in thread ]

  41.  
    identicon
    Anonymous Coward, Jul 15th, 2007 @ 3:57am

    And after all of this, the author of the article, Joe Weisenthal, never offered any clarification. I suppose that to do so might have been some sort of tacit admission to a shortcoming in his original work. Can't have that!

     

    reply to this | link to this | view in thread ]


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