Earlier in the week, eBay and the New York AG boasted about busting a jeweler that was scamming the site's users by inflating prices with phantom bids, despite the fact that a single bust really meant nothing in the grand scheme of things. Now, the company's gotten the New York Times and IHT to bite, with a story about how eBay is supposedly making great progress in its fight against fraud and scams. The article talks about how eBay says complaints from luxury-goods makers about counterfeit goods for sale on the site have dropped by 60 percent following the institution of new restrictions on sellers and other measures. That's really great -- for the luxury goods companies in question -- but again, eBay's supposed triumph does little to combat the other, wider complaints of its user base. It is nice that the company has made it harder for scammers to sell fake items to unknowing buyers, and the eBay says that other changes it has made, including forcing all sellers to register with PayPal and putting a new feedback system into place, will further help crack down on fraudsters. But it's hard to buy into that claim when PR-driven articles like this focus solely on the perspective of companies who say eBay's a haven for fake goods, rather than talking about any of the myriad issues eBay customers and users face.
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