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1.  

   

   john, Apr 11th, 2007 @ 9:51pm

   
   

   2nd life

   customer support and kinky sex.... perfect combination... pass the fried chicken, get an insurance quote and go to a virtual "dance" club.... and server lag..... prefer 1st life. Thank You.

    

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2.  

   

   Andy, Apr 11th, 2007 @ 9:58pm

   
   

   1st life

   My first life already contains lag when I'm talking to customer service: it's rendered as hold music.

    

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3.  

   

   Eric the Grey, Apr 11th, 2007 @ 10:51pm

   
   

   Customer Support

   I was a volunteer CS person for Asherons Call before they disbanded the program and let me tell you, if anybody thinks doing CS in a virtual environment would be easier, they are mistaken.
   
   The final hour of my training involved every rep on the server, and several from other servers all trying to get my attention to help them with their "problem" at the same time. What a nightmare.
   
   It was cool, since none of the 'problems' were real, but if it were a real emergency, things would get out of hand quickly.
   
   I'll stick with a phone that I can put on hold, thankyouverymuch....
   
   
   EtG

    

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4.  

   

   Chris, Apr 11th, 2007 @ 11:24pm

   
   

   So I'll have to...

   Odds are if I'm going to be calling customer support for anything beyond a billing matter, or a reactivation of an acoount where I actualy have to speak to someone with the authorization to change something on the provider side of whatever service it is I'm going to be needing, and wish to do so through the game second life, I probably can fix the issue already. Seeing as I'll not only need to have a highspeed connection, with a fairly decent graphic capable computer, and above average computer competancy skills, I doub't the average american is going to get anything beneficial out of virtual customer service. Especially when they can be shooting off the latest plasma gun, making their own whatever, or trying out a new set of genitals for their avatar, why would they care to pay attention to someone with slow typing skills in broken english?

    

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5.  

   

   Anonymous Coward, Apr 11th, 2007 @ 11:27pm

   
   

   massive tubes

   yes, then they can upgrade their pipes to the net for loads of money or suffer CS will suffer lag, thereby creating one of those cellphone commercials with people getting cut off and misconstruing the lack of conversation to mean something bad.

    

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6.  

   

   Jazzmyn, Apr 11th, 2007 @ 11:43pm

   
   

   Huh?

   I've been around since the days of text based MUD gaming that we did on 1200 baud BBS connections, and I couldn't explain Second Life to anyone, even if I tried! I get the game part, but I'm baffled beyond confusion about how real life companies are getting their products involved in a virtual game, in a place that doesn't even exist?

    

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7.  

   

   Hywel Arnold, Apr 12th, 2007 @ 2:34am

   
   

   2nd Life

   There's not much to be interpreted from the remarks of large companies in 2ndLife that will obtain to it's future. It's only a new ecology yet to fully stimulate mutations/environments that thoroughly offer, dare I say, a Freakonomic paradigm that will return to whatever wetworld is demanding.

    

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8.  

   

   Angry Rivethead, Apr 12th, 2007 @ 4:01am

   
   

   I think...

   They should move Customer Service reps to World of Warcraft. That way depending on class, I could sheep, fearkite or sap people that are ahead of me in line waiting for service.
   
   I'm a warlock and the prospect of being able to step up to a line and hit Howl of Terror has always been a cool thought...
   
   Or or or I could use my succubus! Yeah thats it! I'll use my succubus and have her whip the shit out of the people in front of me!
   
   Or my voidwalker...he could hold aggro, while I just stroll up to the front of the line....

    

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9.  

   

   Anonymous Coward, Apr 12th, 2007 @ 2:00pm

   
   

   Secondlife is full of sexual deviants who get their kicks from playing with dolls. Anyone paying for that crap should be legally deemed retarded.

    

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10.  

    

    Freeform, Apr 13th, 2007 @ 12:50am

    
    

    If I want virtual immersion I play Entropia Universe or EVE ,the kind of virtual world´s where you get adventure and fun game play,I don´t want to be in a virtual world where people are just waiting around for some guy to come and fix their washing machine.Boring boring boring.

     

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