Why Competing Successfully Is About A Lot More Than Just Copying The Technology
from the not-quite-so-easy dept
Now we have another example as well. Microsoft has long viewed Google as a serious competitor, and apparently Bill Gates and the folks in Redmond have been pulling out all the stops to compete with Google. In many cases, they've created products that seem as good, if not better, than Google's versions. Yet, despite all of that, they're losing traffic while Google gains it. Once again, it's not just about the technology, but the perceived view people have of Google as compared to Microsoft. Microsoft just hasn't been able to convince that many people that its search and mapping solutions are as good or better than Google's. Despite the claim that there are "no switching costs" for users to go elsewhere, that's not quite true. The perception that Google is better (and the feeling that it's "good enough") means that there's no reason for people to look elsewhere, and a Microsoft offering would need to be not just better, but significantly better to attract attention. Alternatively, they can work on increasing their brand value as well, in the space of online services. In other words, there are plenty of things that go into being able to innovate and build a successful product -- and simply copying someone else's technology is often a small part of that (and usually not a particularly good strategy). Patent protection only protects that aspect of copying (business model patents are another issue completely), but if they're supposed to encourage innovation, and the technology is only a small part of innovation, then the incentives are mis-aligned. The market can reward innovation without needing government monopolies and protectionist policies. The trick is to continually innovate, not just in the technology, but in the quality, the service and the brand as well.