Another New Year, More SMS Delivery Problems

from the do-as-we-say-not-as-we-do dept

While the mobile industry moves forward with all sorts of fancy new networks and products, some of the old stuff might still need some work. For instance, the delivery of SMS messages can be a problem, particularly when lots of people are sending them -- leading to stories at the beginning of every year about delayed or missing New Year's greetings. This year, British operator O2 appears to be the laughing stock. It sent out a message encouraging its subscribers to send their Happy New Year messages early, so they wouldn't get caught in the midnight rush -- only for that promotional message to get delayed by several hours. Perhaps the episode will illustrate to O2 that rather than only try to spread out the burden of high-volume events over a longer timeframe, it needs to increase its capacity as well.


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  1.  
    identicon
    Anonymous Coward, Jan 3rd, 2007 @ 9:21am

    Happy Halloween!

    Happy Halloween to all TechDirt Readers!

     

    reply to this | link to this | view in thread ]

  2.  
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    chris (profile), Jan 3rd, 2007 @ 9:51am

    funny, it hit verizon too

    i tried to call my mom (in the states and using verizon) and the circuits were busy, so i sent SMS messages instead.

    she ended up calling me on my VOIP phone instead.

     

    reply to this | link to this | view in thread ]

  3.  
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    brad, Jan 3rd, 2007 @ 10:06am

    i got the same new years greetings from friends 4 times each on tmobile

     

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    Annoying Bastard, Jan 3rd, 2007 @ 10:08am

    Mike...

    Carlo's showing his knack for reposting your old threads again.

    I think the first line of this thread clearly displays the quality of Carlo's work.

    "While the mobile industry moves forward with all sorts of fancy new networks and products, some of the old stuff might still need some work."

    Brilliantly executed (for a 7th grader). :-P

    Do you have any editorial review at Techdirt, or are your "correspondents" allowed to spew such vomit at will?

    You know you could put a free classfied ad on Craiglist for a new writer, right?

    SOAPBOX

     

    reply to this | link to this | view in thread ]

  5.  
    identicon
    Alan, Jan 3rd, 2007 @ 10:25am

    Re: Mike...

    Mike, Techdirt doesn't need to review its correspondents, but its pretty easy to see that maybe they should start moderating the comments from people like you who have nothing better to do then point out other peoples mistakes...

    Maybe your 1 1/2 inch penis has something to do with that.

     

    reply to this | link to this | view in thread ]

  6.  
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    alan (again), Jan 3rd, 2007 @ 10:26am

    Re: Re: Mike...

    Mike or Annoying bastard... whoever the )(*&# you are....

     

    reply to this | link to this | view in thread ]

  7.  
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    Wolff000, Jan 3rd, 2007 @ 11:20am

    Re: Mike...

    I'm sure your helpful advice will not go without being returned. Remeber friend karma is not just for hippies it works for everyone. Anyways I have had this problem with all my mobiles since I got one. It is why I hate sms and hardly ever use it. It makes more sense to me to call someone since I obvioulsy have a phone and thier phone #.

     

    reply to this | link to this | view in thread ]

  8.  
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    Cleveland OH, Jan 3rd, 2007 @ 11:26am

    Tmobile just sent too many

    Somehow, I recieved above 5 copies of the same SMS messages from 12:00 am to about 4:00 am on my Tmobile phone. Good thing I have the SMS plan...ended up with over 32 duplicate messages

     

    reply to this | link to this | view in thread ]

  9.  
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    misanthropic humanist, Jan 3rd, 2007 @ 11:40am

    resource sharing agreements

    Queueing/capacity theory is a bitch. To my knowledge the best you can get is a square law - which is an ugly obstacle in business. The networks could add massive new capacity that would be redundant for most of the time, just to handle the occasional peaks that happen once or twice a year for major events or emergencies. It wouldn't be economical.

    This overlaps with three other debates, network neutrality, network integration (comon carriers) and private/free market vs state/national infrastructure. Because collectively the networks have enough capacity to handle huge peak traffic bursts, but one assumes they do not share out their resources properly. The story deals with the failure of one network, O2, but if the SMS networks were properly interoperable with rapid dynamic bandwidth purchasing ability in place for the networks to trade their pipes and resources the problem would vanish.

    In other words, it's not necessarily the problem that there aren't enough resources out there to go round, but rather that the individual operators won't play nice with each other and cut off all their noses through mutual spite.

     

    reply to this | link to this | view in thread ]

  10.  
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    Steve, Jan 5th, 2007 @ 10:21am

    Not Just SMS!

    I'm a Sprint customer, and while I've never had this problem before, I got two voicemails from midnight on New Years' Eve at about 10am January 2nd. I was wondering why my parents hadn't called... and as it turns out, they did!

     

    reply to this | link to this | view in thread ]


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