It's no secret that Dell has had some... problems with their customer service operations over the years, some of which have been well publicized. I recently heard from someone that Dell now constantly scours blogs for any complaints to try to respond to them quickly. However, they still run into some problems at times. When one man had the company lose his laptop, and he wasn't satisfied with their replacement offer (and long drawn out conversations), he sued the company in small claims court (sent in by reader Chester Kee). However, rather than send the lawsuit to Dell headquarters, or even a Dell office, he sent it to the local Dell sales kiosk at the mall near his home. Not surprisingly, no one from Dell showed up in court (they probably had no idea the case even existed), and the man won $3,000 -- and even got an order saying court workers could seize merchandise from the kiosk. Once Dell found out about this, they quickly settled the case (as they should have), but it still seems a bit odd that it was okay for the case to be served to a random sales kiosk -- and that the court allowed the reimbursement to come from that kiosk as well.
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