My Phone Is Too Complicated, But I Love It
from the is-this-thing-on? dept
It's been interesting watching the Luddite reponse to mobile phones evolve. When cell phones were first becoming popular, it was "why would I want that?" But as they've become more pervasive, even the Luddites have bought in -- but now say they want "just a phone", and not handsets with additional features like cameras and color screens and MP3 players. A new study would appear to validate these feelings, saying most people don't use these features. But another writeup of the same survey emphasizes that despite this, people are more satisfied with their phones than they were a year ago. The two positions might seem to be at odds, though some manufacturers have made a point of improving the usability of their handsets to make them simpler to operate, while some operators have introduced stripped-down models typically aimed at elderly users. But, like earlier data that could appear to indicate customers getting happier with the service they receive from their carrier, it's hard to know if devices have gotten better and more usable, or if people are simply learning to adapt.