Is It Your Fault If Someone Else's Spam Filter Catches Your Important Email?
from the playing-the-blame-game dept
We've all heard the stories about overeager spam filters catching messages they shouldn't -- but now there's a case on hand that ended up costing a school district a quarter of a million dollars by not awarding a phone contract to the cheapest bidder, because a spam filter ate an important email. However, where the story gets even more interesting is in the details, as people start figuring out who to blame. Normally, you'd say that anyone making a bid on such a big contract should know not to trust that an email had arrived safely. However, this email wasn't the original bid (which was delivered in a hard copy), but a followup question from the district which clearly stated: "We must have our response to this request returned via e-mail ... in order for your company's response to be considered further." After all that, though, the school district is still blaming the vendor, saying a good bidder knows it needs to outwit spam filters.