DirecTV Install Techs Claim They Were Forced To Lie To Customers
from the what-a-nice-company dept
The latest news story represents even more fun for the company. Apparently, a group of DirecTV technicians in Florida (who work for an outside contractor) have blown the whistle on the fact that the company set up incentives that forced them to lie to customers, in order to get people to hook their telephone lines up to the DirecTV boxes. Technicians were told to tell users that it was required, or the device wouldn't work -- even though that's false. In order to enforce this, the company would fine installers any time a box was set up without a phone line connected. Unfortunately, the article isn't entirely clear whether it's the contracting firm or DirecTV who was directly responsible for the fines or the directives to lie to customers. DirecTV was contacted by the reporter doing the story, and they made it clear they plan to continue the practice of pushing installers to hook up phone lines, because users who do so are more likely to order fee-based content and can be more easily tracked by DirecTV. It's easy to see why DirecTV would want this -- and they could obviously turn around and say it wasn't about "fining" the installers, but simply paying them extra if they hooked up a phone line -- but, the fact that installers were encouraged to lie to customers and "do whatever it takes" to get phone lines hooked up is a problem. Especially from a consumer standpoint, it doesn't make DirecTV look very trustworthy -- even if the ultimate fault is with the contractor.