The web hosting business is a funny one -- as people are basically making huge decisions about who will help keep their servers online without much real data as to whether or not the company is any good. Personally, I've had both good and bad luck with various hosting firms -- and when you come across a bad one, they can be just awful. Tim "Geodog" Bishop, who has done some work for Techdirt in the past, is apparently experiencing the worst of the worst right now. I'm sure some people can sympathize with the incredible support chat he had
with the tech support staff who is supposed to help figure out why his server is down (again):
Darryl : Thank you for contacting Technical Support. My name is Darryl. How may I help you?
geodog : my site, twjb.com
geodog : on echo5 seems to be down
geodog : both email and http
Darryl : Looking
geodog : thanks
Darryl : Yes, it does not appear to be responding; one moment
Darryl : okay I have just been given the following information:
Darryl : Sites on Echo5 are only up 18 hours a day
Darryl : 1.00 a month, special hosting plan
geodog : what the h?
geodog : I've been on echo5 for 3 years
geodog : first time I have every heard anything like that
geodog : and i pay a lot more than 45 a month
geodog : than 1 a month
Darryl : sorry
Darryl : the guy I was talking to was joking with me
Darryl : I'm new here
Darryl : looking into the issue...
Just what we all want when machines go down: tech support staff joking around with the clueless newbie who's supposed to be helping you.