Take Your Time On Emails, But Respond To Text Messages Quickly!
from the how-rude! dept
Last year, we noted a study that said many people purposely responded to emails fashionably late at work, because replying to quickly implied you didn't have too much work to do. However, it appears the situation may be somewhat different when it comes to instant messaging and SMS text messages. A study in the UK among office workers found that many consider it to be rude if you don't reply to IM or SMS messages quickly. It's the difference between synchronous and asynchronous communications -- and even if email and text messaging may seem similar, it appears people have different expectations of what type of messaging they're using. Of course, the results are far from certain. The percentages of people who felt this way were all less than half -- with the majority simply saying that they didn't think there was any particular time period in which someone needed to reply before it was considered rude. That makes the most sense. It seems that most people, hopefully, recognize that people should reply at the most convenient time for them -- not for the original sender. Still, the fact that opinions vary suggests that we're going to be hearing plenty of stories of messaging misunderstandings in the near future.