Stubborn Users Stymie Carriers' E911 Plans
from the upgrade,-dangit dept
In all the furor over E911 on wireline VoIP systems, we've noted several times the short deadline the FCC gave VoIP providers, while holding cellular operators to a much more lenient standard. Even after having several years to implement E911, some wireless carriers are petitioning for another extension: carriers that chose handset-based location solutions were supposed to have 95% of their customers using compliant handsets by the end of the year, but say that some people just won't upgrade. It's the same issue many rural carriers raised before -- some customers won't give up their old analog phones because they offer wider coverage and better service in some areas. The FCC isn't likely to take action against the carriers, and their "non-compliance" covers up the real kicker: that just 43% of the country's 911 call centers have upgraded their equipment to be able to handle the location information. Guess they bought a few too many winter boots.