In true Raymond Babbitt fashion, columnist Peter Cochrane has been out counting the number of keystrokes it takes clerks to punch into various points of sale systems -- and the numbers seem way too high. Whatever happened to simplification? We've heard of computer systems that take fifteen steps to save a file, so perhaps 48 keystrokes to pay for a cup of coffee (with cash) is the new standard. Maybe in this Starbucks-obsessed world, there really are so many different options on a cup of coffee that it should take so long to punch it all into the terminal. Either that or the systems are connected to the internet, and the clerks are "multi-tasking" and instant messaging with their friends.
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