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1.  

   

   Mousky, Oct 24th, 2005 @ 4:33am

   
   

   Customer Service

   We have become so accustomed to hearing "computers are always right", that no one double-checks the information in the computer system.

   I work for a municipal government. A fellow co-worker spent roughly 18 months converting paper zoning maps into digital format that were geo-referenced (meaning all the lines or segments on the map had a geographic co-ordinate assigned to them). That project was completed about 16 months ago. At work, we use two applications to access data about a property. There are plenty of errors in the system. No one has ever bothered to import the data from the digital mapping into these systems, despite the fact that one of the reasons we went to digital mapping was the ability to easily update data in other databases.

   A developer or property owner would come in to get their building permit and be told that there are conditions that must be satisfied prior to issuance of the permit - because the computer database has not been updated. They come see me, and I check the PAPER map and note that the conditions have been satisfied. I then have to copy the map, get a copy of the by-law that removed the conditions and talk to the customer service rep. While management talks about improving customer service, they have paid lip-service to our comments about incorrect data in the system.

    

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2.  

   

   dave, Oct 24th, 2005 @ 7:14am

   
   

   Release Date Calculation

   If we relied on humans to double check release dates we'd have to be teaching advanced legal comprehension and advanced algebra to prison officials in charge of release. I'm not against that, but my 4+ years working on prison information systems in 5 different states has left my head spinning due to the myriad of methods for release date calculation. Releasing prisoners before their release date is never good. But coding rules to account for each and every move the state legislature makes, is not child's play.

    

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3.  

   

   Computer Nerd, Oct 24th, 2005 @ 8:43am

   
   

   No Subject Given

   Forgetting about human input errors, and poor programming: If people knew how many mistakes computers make each second, they still wouldn't double check their work.

    

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4.  

   

   Anonymous Coward, Nov 9th, 2005 @ 12:19am

   
   

   Laws are the issue

   Lawmakers have no concept of the complexity and problems caused by many of the laws they pass. Stop and look at the IRS, FCC, or the Telecom sector. The laws involved are staggering and near impossible to properly track. Often complexities caused by their interactions are unknowns even to the responsible agencies themselves. In response to a question I had on the application of federal excise tax to telecom the IRS informed me of what they felt was probably the best answer, stumbled when asked basic questions about their reply, and told me that if they changed their minds on how it applied if my company was audited that they wouldn't penalize us... Even the interaction of taxes and fees on your basic telephone bill are staggering. Trying to compute JUST the taxes and fees on a single phone bill with a calculator could easily take an hour - assuming you could even keep the interactions of the fees and taxes straight long enough to do it. Details like how the state sales tax on telecom for one state applies to the charges, not the e911 fees, the EUCL charges, the USF charges, not the Fed Excise charges, and the install charges, while the fex excise applies to everything but the state tax and the install charges, etc. It's unreal. Of course anyone who has ever filed their own personal income taxes by hand at the end of the year knows it's out of control. Thus given, we have no choice but to use computerised solutions for government complicated problems. The bugs? Well hopefully we can avoid them, if not, then we'll have to live with the consequences. There isn't a good alternative.

    

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