<< Private Domain Service Pretty Free About Giving Out Your Info | Who Knew Online Maps Would Be Such A Big Deal? >>
It's unfortunate that we even need a study to show this, but just in case you were wondering, it turns out that having happy customers tends to be good for business. Of course, this probably still won't get most companies to stop thinking of their customer support offerings as a "cost center."
We See Your 'Copyright Contributes $1.5 Trillion' And Raise You 'Fair Use Contributes $2.2 Trillion' (17)
Just Because People Say They'll Pay For Something, It Doesn't Mean They Will (21)
Mainstream Press Waking Up To The News That Musicians Are Making More Money (56)
New Economics Paper Explains How Shorter Copyright Stimulates More Music (144)
Video Game Developers Say That Piracy Really Isn't A Big Threat To Business (55)
Brought to you by Floor64
About Techdirt | Contact Us | Advertise On Techdirt | Submit a Story | Twitter | Facebook
RSS
Twitter
Reader Comments
(Flattened / Threaded)
Bonus
That's liable to dampen your day. This one must go on my list of 'favorite frivolous experiments'.
(reply to this comment) (link to this comment)
nice going Dell
with those $150 "rebates" that you have no intention of honoring, responding to my carefully prepared paperwork with form-letter postcards and finally telling me I ordered from the wrong web page (long gone!).
I still have one of those postcards on my desk, in case I ever get tempted to order from you guys again. "DELL MAIL-IN REBATE. Dear customer: Thank you for participating in this promotion. Unfortunately, we could not honor your request because of the following reason:
Your request was postmarked beyond the eligibility period for this promotion."
(reply to this comment) (link to this comment)
Re: nice going Dell
Sony did this to me about 10 years ago and I've never bought anything from the bastards since.
I was a fan until then, but it turns out that for almost everything Sony make, there's a no-name Korean or Chinese company with something just as good for half the price.
The morals of this are:
a) Do not buy from Sony, they are scum.
b) Turning happy customers into hostile ex-customers is definitely bad for business.
(reply to this comment) (link to this comment)
Add Your Comment