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Verizon CEO Positively Shocked That People Want Service!
from the what-will-they-think-of-next? dept
When you're CEO of a company, you often end up making statements designed to support that company's position, even if the arguments may be a little bit disingenuous. However, when you go so far beyond reasonable that just about everyone scoffs at you, it might be time to look for a new job. We thought maybe we'd seen the best example of this when an executive from 3 in the UK claimed that customers must be "nuts" to want to access the full internet on their phones. However, it appears that Ivan Seidenberg, Verizon's CEO, has easily topped that statement. I actually saw this article in the newsprint copy early Saturday morning and thought Seidenberg must have been misquoted as the quotes seem so ridiculous. However, it's tough to figure out under what context these statements could possibly make sense. What's clear, however, is that he believes that us lowly commoners are a real pain in the ass for actually wanting any kind of "service" at all -- whether it's wireless broadband or mobile phone service. The initial part, trashing muni-WiFi isn't a surprise. He's done that before, though calling it "one of the dumbest ideas I've ever heard," is a bit extreme. The reason cities are looking to offer muni-WiFi is because they don't feel adequately served by companies like Verizon. However, Seidenberg's complete lack of interest in what customers actually want becomes abundantly clear a bit later when he says: "Why in the world would you think your (cell) phone would work in your house? The customer has come to expect so much. They want it to work in the elevator; they want it to work in the basement." This from the CEO of the company who's own subsidiary has been running a national mobile phone service ad campaign with the slogan "Can You Hear Me Now?" telling everyone that they should expect their mobile phones to work everywhere.
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Seidenberg's comments
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Folllowup to Verizon CEO
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Muni WI FI
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Doesn't surprise me
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2nd or 3rd Quarter 2007
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Re: Folllowup to Verizon CEO
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Re: Folllowup to Verizon CEO
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Re: Folllowup to Verizon CEO
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Re: Folllowup to Verizon CEO
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Re: Folllowup to Verizon CEO
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Verizon's Lack of Service
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Customer Service
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SIX DAYS OF RUNAROUND AND NO LANDLINE SERVICES FROM THEM BUT YOU CAN BET THEY WANT THE BILL PAID FOR NO SERVICES.
CAN YOU HEAR ME NOW VERIZON?? Signs WILL be up all over my property and ya'll can stick it.
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Verizon Repair Service - SUCKS!
Verizon poor repair service response
Body:
And I thought I was the only one who got crappy service!! I live in Upper Marlboro, Maryland and last Tuesday for some unknown reason our house phone list the dialtone. Knowing a little about Telecom and networks I went out to the NID and plugged in a POTS phone, sure enough no tone. I relayed this to thier repair center who advised that the earliest a service tech could be dispatched was the followng MONDAY! I was forced to have my house calls forwarded to my cellphone! When the tech arrived SIX DAYS LATER on Monday around 10am he came to the same conclusion that the problem existed in the lines outside or our home. The next day AT 6:35PM EST. A second tech stopped by and was finally able to resolve the problem. What I think is going on is that Verizon is cutting back on service to refrain from incurring on overtime costs so that they can stay within budget as they deploy FIOS! I think this simply sucks! If this is the way they treat longtime customers (+5yrs) then to H*LL with them. I was seiously looking a FIOS to replace my Comast cable service but now I think I'll wait for ClearWire service to get to my area, Make my Cellphone my primary phone drop the internet service from Comcast and tell Verizon to KISS MY A**!
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It's NOT customer service when you can't get a res
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It's NOT customer service when you can't get a res
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Atrocious Customer Service by Verizon
I called the tech support people over the weekend, not too bad. They told me to call billing on Monday.
I have just finished my second long and inefficient call to Verizon "billing" office as requested (in India, as it turns out).
First call today was 19 minutes long before the call was dropped and everything we had done was totally lost. No call back.
The second call just ended after 32 minutes of frustrating inefficiency and difficulty in simple communication. It took until the 20th minute or so before they could locate my account for a "DSL dry-loop" connection. (Dry loop means is it DSL internet only, without the simultaneous Verizon land-line telephone service.) After the 31st minute, I was told by Muqtadir that the "billing" department could not help me at all, and I would have to call "technical support." De ja vu. Wow. These guys need to get their act together.
The computer voice-activated processing that occurred at the front of each of those two calls, and took about 5 to 8 minutes to navigate, is horrible also. I still don't have anyone who is even starting to deal with my problem. Very frustrating.
In short, Verizon seems to know how to collect my monthly $$$, but not how to service their accounts.
Two thumbs down. Way down.
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What service?
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Verizon
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electrical shock
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Re: Doesn't surprise me
They do not care if you don't get your service restored corectly or not. I dumped them.
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Verizon Poor customer service
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