Last week, we noted that Comcast was having widespread outage problems, which they chalked up to "scheduled maintenance", even though no one was actually informed of said schedule ahead of time. It turns out that schedule is pretty crowded, because all week long, there have been continued reports of recurring outages all across the Comcast network. Comcast, of course, continues to be pretty much silent on the issue, leaving its increasingly fed up call center staff to deal with incredibly angry customers who feel they're getting no information at all. How hard is it to admit that they screwed up and they're working on fixing the problem? Instead of chalking it up to bogus scheduled maintenance or pretending there's nothing wrong, admit what the problem is and give people real updates. People would still be unhappy, but at least they'd feel like the company wasn't ignoring them. Of course, maybe they can't do that because Comcast staffers don't have any internet access either...
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