Mobile phones break. That's a fact of life. However, what happens once it breaks can be quite important to users. Some carriers simply replace phones. Others require you to send the phones in. Sprint is trying a new approach by outfitting many of their retail stores with full-blown repair shops to fix more complicated problems than the average retail worker can fix. The idea, of course, is to be able to quickly fix the phones without having to send it away or give up a brand new (or refurbished phone). While it may seem like an expensive proposition to install repair shops (and qualified employees) at so many stores, if it saves Sprint on having to give away new phones or (more importantly) by increasing customer loyalty, it could be worth it.
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