While the whole offshoring debate seems to have quieted down over the last few months, one thing that was never explained clearly was why people who have no problem with jobs being automated out of existence (progress!) were so upset about offshoring. However, those who recognized the parallels may be amused to see that offshored call centers are getting increasingly worried that the latest speech recognition technology is a "threat" to their business. The latest versions of the technology are actually doing a decent job of handling basic call center tasks (without hold time, and with a more uniformed, accurate response level). In the meantime, we're still wondering what the difference is between the anger against automation (luddites) and the anger against offshoring?
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