Last year we wrote about a number of McDonald's franchises that had outsourced their drive through order taking to a call center in Colorado. Customers had no idea the person they were talking to was thousands of miles away, and apparently, the call center operators were more efficient and more accurate. The restaurants liked it, because they could keep employees focused on serving the food. Apparently, the idea has caught the attention of many other retailers and it's suddenly a big trend to outsource this aspect of your business. Some call centers even provide local info to workers, in case a drive through customer asks where the nearest grocery store or gas station is. Of course, for all those who are afraid that these jobs will shift overseas, so far, they tend to stay on US soil, and part of the reason for that is the desire to keep the appearance as if the person is in the store itself.
If you liked this post, you may also be interested in...
- Crowdfunded Prize For Open Source Jailbreaking iOS7 To Improve Accessibility
- Advisory Panel Offers Suggestions To Strengthen US Cybersecurity, But Is The Government Capable Of Change?
- ACLU Calls For Ban On Nonlethal Weapons In Schools After Tased Student Ends Up In Coma
- Lightning Strikes Twice: Wannabe Murderer Butt-Dials His Almost-Victim
- Companies Developing Crowd Analysis Programs To Detect 'Abnormalities' In Behavior And Match Faces Against Giant Databases