Cable Customers Told To (Expletive) Off

from the seems-fitting dept

Having just spent well over an hour talking listening to hold music and occasionally chatting with representatives of a certain cable company, scoffing at the "we're available 24 hours, seven days a week" claims dumped into the hold music (if they were available, I wouldn't be on hold, would I?), it's not too hard to figure out what motivated someone to change the greeting that people in the UK heard upon dialing the customer support line at cable firm NTL. It appears that either a hacker or a disgruntled employee with access changed the message to something that probably wouldn't be considered family friendly: "You are through to NTL customer services. We don't give a (expletive) about you. We are never here. We just (expletive) you about, basically, and we are not going to handle any of your complaints. Just (expletive) off and leave us alone." Of course, the scary thing is that, no matter what they say, this certainly is how many of these companies seem to act towards their customers.

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