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Life Of A Customer Service Rep
from the sounds-positively-awful dept
Salon is running part one of a two part story about the life of a customer service representative at a publishing company. It's chock-full of Dilbert-inspiring stories of how things work at a badly managed company that does everything possible to pound the life out of any employees. Next time you're calling any customer service line and getting angry at the long wait on hold (perhaps followed by silence), remember this story and think about who's on the other end of the line.
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