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Nokia Immediately Blames Batteries For Exploding Phones
from the no-need-to-research dept
We thought it was a little odd that Nokia didn't respond with sympathy for a woman who was burned by an exploding Nokia mobile phone, but in rather lawyerly fashion focused all the blame on counterfeit batteries. We're not saying they should accept the blame, but they're very quick to point fingers, and don't seem to express any sort of concern or sympathy for those victimized. So, now that more phones are exploding - even one that the owner said was brand new with the original battery, Nokia is sticking by their story. They even admit they don't have the details, but it simply must be fake batteries because it is absolutely impossible that a Nokia original battery would cause the explosion: "We don't yet have any information on what is the origin of the battery in the Vietnam case, but there hasn't been a single case of an original battery exploding anywhere in the world." How caring. Whether or not the batteries in question are Nokia original batteries, wouldn't it make a lot more sense to express concern over this trend of exploding phones and say that they'll do everything possible to prevent it from happening in the future?
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About that urban legend...
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I can understand Nokia
Having the customer then buy a questionable quality battery booster sort of nulls all of the testing that went into the unit, it's like buying the cheapest no-brand tires you can find for your new car.
However, if it turns out that it is really Nokia equipment that blew up, they should (and probably would) be sued for damages.
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Re: I can understand Nokia
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Re: I can understand Nokia
If nothing else for good " Customer Relations " !
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Re: I can understand Nokia
I'm sure when they sell the phones there are lots of warnings saying to only use authorized batteries.
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Novel marketing approach
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Re: I can understand Nokia
Lawyers seem to feel that any expression of sympathy can be used as evidence against their clients in a lawsuit. I don't know whether this is really true, but it probably explains Nokia's reaction.
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