Intuit Apologizes For Product Activation
from the listening-to-customers---good-idea dept
We were just talking about how software companies were still focusing on product activation and along comes Intuit (who made plenty of customers angry earlier this year with their product activation system) publicly apologizing for using product activation, saying that they won't include it any more and, in fact, will change their licensing terms to let people install TurboTax on multiple computers. They had admitted the problems earlier this year, but it's cool to see them go even further and issue a public apology and adjust their licensing policies to make customers happier.
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Turbo Tax by Jeff on Oct 9th, 2003 @ 6:38am
I'm glad they changed their policy. I switched to Tax Cut this year because of the Turbo Tax fiasco. I'll switch back next year because I found Turbo Tax to be much better. Will they have a Mac version? That is the question.
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Re: Turbo Tax by Joe A. on Oct 9th, 2003 @ 7:22am
Same here. I didn't have a great experience with Tax Cut. It didn't flow nearly as well as Intuit's product, and there were some bugs in how the interface rendered in 1280x1024.
Turbo Tax, I accept your apology, and I will go back to being a loyal customer.
Now, if only the RIAA would do the same.
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