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AT&T CEO Challenges Industry To Improve Customer Experience
from the well,-at-least-they-admit-they-suck dept
AT&T's CEO is admitting that the (and the rest of the industry) sucks at customer service, and has said it's time to do something about it. While it's nice to know he realizes that most telecom companies put customer service as the very last priority, I'd rather see some results than just hear him talk about it.
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