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Rooms At Full Hotels Available Online
from the how-dare-they! dept
You have to love the local investigative reporters who turn up stories like this one. A local reporter in upstate NY was shocked to find out that hotels that claim over the phone that they're out of rooms still had rooms available by booking online. I don't know too much about how the various online booking systems work, but it sounds like the hotels end up giving up inventory management of some block of rooms to online sites - so that they, personally, have no say in who gets the room. This prevents double booking of the same room. All this really means is that the hotel's own booking system and the online booking systems aren't as integrated as they should be (which really shouldn't be a surprise). Without real-time information between the actual hotel and all the various online sites, this is always going to be an issue.
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I was equally shocked to learn that a handsome tip to a concierge can help one yield a reservation at a "completely booked" popular restaurant. Shocked!
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But what do they not tell you?
Sure, you could get rooms at a "full" hotel, but they could be problem rooms -- toilet water from upstairs dripping on the bed, hole in the window, roaches, SARS patient stayed the night before, dead body found in room 2 days ago, card key slots that take 50 tries, ....
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