Customers Pissed At Broadband Download Limits

from the misleading-advertising dept

UK broadband provider NTL has decided to go against the very basis of broadband connections by telling their customers (despite continuing to advertise to the contrary) that they're limiting the amount they can download each day to 1 GB. Basically, they're really trying to tier services, so they can charge more. The problem, of course, is that they've been pitching "unlimited" and "always-on" as the reasons to sign up. Update: NTL's response to upset customers is to apologize for not explaining the rules clearly and (oh yeah) removing the word "unlimited" from their advertising. They also claim they'll be "flexible" in enforcing the rules - which basically means they'll be enforced arbitrarily.

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