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Outsourcing Web Usability Testing
from the why,-there's-Jakob-Nielsen-again... dept
Just how usable is your own company's website anyway? Apparently, most marketing people over estimate just how great their own website is (is that really a surprise?). So, according to the folks at the NY Times, more companies are starting to outsource their usability testing to companies that focus on those things. They do everything from focus groups, to testing response times. Like all articles that have anything to do with web usability, this one quotes Jakob Nielsen. I'm still wondering if it's even possible to write an article about web usability that doesn't involve Nielsen.
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Usability testing a good idea
There is a need to not only test these sites for user interaction and exprience, but also to test these sites against reasonable research related to what people are looking for in the first place.
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