Best Buy Selling Their Own Computers
from the tried-and-failed-before dept
Best Buy has quietly started to follow a strategy that many of its competitors have tried without any hint of success before: they're selling their own brand of computers. There are a number of problems with this idea, but Best Buy doesn't seem to care. I think they're being incredibly stupid in trying to launch an entirely new "brand" for the computers called "vpr Matrix". If they just labeled them as Best Buy computers they wouldn't have such an branding problem. But, now, no one knows what a vpr Matrix computer is - and are willing to spend more on a known brand. They also risk pissing off companies like HP, Compaq and Sony who all sell through Best Buy.
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VPR Matrix by Mike on Feb 22nd, 2002 @ 7:23pm
It isn't Bestbuy's brand... It is a real company that is trying to make headway in the market by going through BBY.... It's BBY's answer to highend Dell and IBM machines that they don't have market share in.
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Re: VPR Matrix by Steve on Mar 4th, 2002 @ 8:13pm
Since BestBuy has now pulled the vpr Matrix desktops from their website and stores, who is this "real company" and do you have a website for them. Thanks
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Re: VPR Matrix by Jeff on Mar 5th, 2002 @ 7:14pm
The web sight is vprmatrix.com. I bought one and love it. After I get my rebates, I will have paid $800 for a pentium 4 1.6, 512 mb of ddr. 80 gig 7200 rpm hardrive, 32 meg tnt-2, 17 inch moniter, and a canon s 300 printer. Plus I bought it tax free thanks to PA's tax free week on computers. I feel like I got a hell of a deal.
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VPR Matrix by Gary on Mar 6th, 2002 @ 7:38am
The company that makes the VPR Matrix computers is called Equus Computer Systems(they are out of Minnesota I believe).
I think they only build computers for resellers; the VPR Matrix is a special brand that they build under contract with BestBuy.
http://www.equuscs.com/
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VPR Matrix by Mayhem on Mar 7th, 2002 @ 2:16pm
From a guy on the inside, though not with Best Buy...
The vpr Matrix are basically Best Buy PCs. Simply outsourced from another company. Best Buy has been selling them like crazy. They only recently were able to get more in stock after a 3 week sell out.
As for "pissing off" other brands like HP and Compaq. Best Buy could care less. If they continue with the initial sales they had on launch, that is exactly what they want. To be able to do away with, or it the least scale back, on relying on HP, Compaq, and Sony PCs...
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Re: VPR Matrix by Jeff on Mar 7th, 2002 @ 7:30pm
But why have they taken them off the web site?
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VPR Matrix by Harold on Mar 10th, 2002 @ 8:25am
I recently purchased a VPR matrix after considering purchasing a custom made, high end computer built from scratch by allenware computer company(tigerdirect.com). After comparing everything, I went with the matrix. I saved about $1200 and got more bells and whistles to boot. The VPR Matrix rocks and rolls. It handles my business needs effortlessly and the pentium 4(2.4gigs)and the top end video/audio components makes my games come alive and jump right off of the screen! After enduring years of working with an assortment of buggy compaq computers, the VPR matrix surpasses my expectations of how a high end computer should operate. The matrix is definitely a must by for high end computer-philes!
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Re: VPR Matrix by Rick Williams on Mar 13th, 2002 @ 6:33am
I checked with BB and their sales were overwhelming and then completely sold out of the product and took everything off their web site so as not to have a back log of orders.
They are reviewing their marketing on the product and I would expect them to have product available soon.
The mix of power, quality, and price seems to have resonated with many customers, especially the higher end folks on a budget.
It will be interesting to see if they have continued success.
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Re: VPR Matrix by pmcgee on Mar 22nd, 2002 @ 10:23am
I was excited about the VPR Matrix 2000. Bought one just 10 days ago. Since I didn't know what a VPR was, but was willing to take a chance on it, I sprung for the $199 3 year service plan. I know how to do my own upgrades, but thought it might behoove me to buy this service plan, as it covered my plasma monitor as well. It ran like a charm for a week. Then it lost network connectivity - your cord is unplugged, your network is enabled, your cord is unplugged ad nauseum. Last night I took it back to Best Buy for repair/exchange of the NIC or whatever it was that was wrong. When I presented it to the service counter I was told that Best Buy did not provide service for these machines, due to agreements made with other companies. Service was quite surprised that I had been sold the service warranty on the product. I fully intend to make Best Buy honor the service agreement they push on every customer - whether it means they give me a new pc every time something goes wrong, or whatever. But why would Best Buy try to push their own brand of computer without providing service?
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Best Buy Service by RB on Mar 24th, 2002 @ 3:48am
I use BBY in Savannah, GA. Been doing business with them six years, nothing but excellent service. The 3 year warranty is a bargain. From what I gather the in store computer techs do very basic stuff and don't get into rebuilding. Also consider how many parts they would have to stock.
They add memory, CD ROM, ZIP drive, basic stuff. Most anything you buy in their computer dept they can install. I had a power supply go out under warranty and it was sent to Atlanta, took two weeks and no charge to me. Since they came out with the vprMatrix they can't keep them on the shelves. The tech told me very few come back. Compare the features with one of the custom built big boys and the Matrix wins. Buy their 3 year warranty, it even covers lighting strikes or spilled coffee.
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Best Buy VPR Matrix computer by D Lanier on Mar 28th, 2002 @ 9:14am
I read your brief analogy of the VPR Matrix computer and the corresponding link to the news article as well. I bought VPR Matrix in late February with a 1.8Ghz P4 as a package with some other components. I had price shopped on line build it yourself companies as well as all of the standard name companies like Dell, Gateway, Hp etc. I got a whale of a computer that is lightning quick and loaded with features that when compared to other name brand models equipped similarly was at least $200 less or more. As far as concerns about reliability and not having a name like Compaq stuck on its case, my honest opinion is that most computer guts are snapped in place or switched out without much "techno-expertise" anyway and a computer is a losing investment anyway since it will be double clocked on speed within about 6 mos. to a year, so dollars per feature is the main point of reference anyway. Also Best Buy allows a 3 year in home warranty at the same price as other companies which gives the buyer peace of mind.
If you try to find a MATRIX now they are nowhere around because the first batch sold so quickly. The store I purchased from had just gotten three in when I called one day and agreed to hold one until I got there three hours later. Mine was the only one left when I walked in the door.
I think they Best Buy will succeed because their product is superior to everyone and the price is lower....they also are willing to stand behind it. Those are the three factors for success in business as I understand it.
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Re: Best Buy VPR Matrix computer by dave on Mar 30th, 2002 @ 8:21pm
Unfortunately, I work for bestbuy. I hate retail. Personally i never ever buy anything retail. But the VPR Matrix I have had my hands in and seen... and frankly i can't build one much cheaper even if i pirate the OS. we have a 1.6P4, 256 DDR, on an good intel motherboard and a case for $850... and there is no way to justify buying a dell of a gaetway or compaq... the quality of components in the matrix is bar none for the bucks. I would buy one if they dealt in AMD processors.
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Re: VPR Matrix by Rick on Apr 1st, 2002 @ 2:23am
They are made in Asia for BBY by a company called MESH. Darn good computers from what I hear and BBY has had such a tremendous response they have a hard time keeping them on the shelves. I don't think they puled them from their shelves. As of this morning they have the model 1600 on their website. Also saw two at their store in Savannah, GA for sale.
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Re: Best Buy VPR Matrix computer by Rick on Apr 1st, 2002 @ 2:48am
Right on Lanier. I have my name on a waiting list for a model 2000. Check out the specs and you'll find for $1400.00 this is a heck of a deal. Add the BBY three year on site warranty for $200.00 and you're well below the two on-line giant computer stores. As for the warranty, years ago I bought a CPU from BBY and it crapped out two years and ten months later. BBY completely rebuilt it for me at zero expense. Their 14 day "no questions asked" return policy is great. Only problem is they can't keep the Matrix on the shelves because they sell out so fast. I searched high and low on the web and can not find one adverse thing about them. BBY is having the Matrix built according to demand and they do not "stockpile" them. Hence you get the latest technology unlike other big computer mfgrs that may deliver computers that are six months old. Matrix comes with it's own XP restore CD, device driver CD, MS Word CD and Logitech optical mouse CD. Some of the mass produced computers are now coming with the restore functions on a separate partition on the hard drive. You get no restore CD's. Seems weird to me, a way of saving money for them which could be a pain for the consumer. For instance, what if you lose the desktop icons and can't get to the restore partition? You contact the mfgr and they will mail you CD's which allow you to get into the restore partition. HUH? Before you buy take a good look at the Martix.
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VPR Matrix Computers @ Best Buy by RPV Xirtam on Apr 4th, 2002 @ 2:14am
I own a VPR Matrix 2000 and it is indeed an incredible value. The only annoying thing Best Buy has done is raise the prices...twice! For example, the 1600 started off at $799.99. Then, they raised the price to $899.99. Now, with the newer models coming out (1620, etc.), they have put the original three on clearance. The "Clearance" price of the 1600 is $949.50. An unwritten rule of the Retail World is when something goes on clearance, they reduce the price. Nope...not Best Buy! Let's RAISE the price!
Best Buy did something similar a few months ago. They had the Compaq iPaq line of Home Networking products (not to be confused with the iPaq handheld) on clearance. Word got out on the net of the cheap prices and they started selling like hot cakes. Best Buy's response: they took them off of clearance and put them back to full price.
I'm not exactly sure what Best Buy is smoking, but it must be some good stuff!
Regardless of this, I'd still go for VPR Matrix above any of the other brands currently available.
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vpr Matrix by Joe Shopper on Apr 11th, 2002 @ 6:50am
I hear you on your point of view, however... Best Buy can do whatever they want, and it does not matter who they piss off. They are the worlds largest Electronics Retailer. So if they wanna take a run at making thier own computers, they would be the best one's to watch do it.
Have you taken a look at the vpr's though? They are actually a lot better quality then most other products on the market. Not a bad deal at all either, in most cases they are cheaper in price. Check them out, best buy might have just found something. If they did, BUY THIER STOCK. BUY THIER STOCK!
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Re: vpr Matrix by dave on Apr 14th, 2002 @ 9:32pm
re: "joeshopper@aol.com" this "person" sounds like a mole for the company. caveat emptor.
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Re: vpr Matrix by Dan on Apr 18th, 2002 @ 2:15am
I just bought a VPR tonight for my girlfriend to play Quake and Wolfenstein, and I paid $1000 for the 1820. I'm an HP fan, but I see no difference, its just a case with the same guts inside! Hope its as durable!??
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Re: VPR Matrix Computers @ Best Buy by Cliff Banwareesingh on Apr 18th, 2002 @ 7:56pm
I have to agree. I bought my Vpr Matrix 2000 on Jan 30, 2002. i had to go to three stores but i got it. I love it. I have no problems with the system. I had to re-install my software from scratch. It was my fault I actually let Norton Windoctor mess with my registry (bad idea result trap error on boot up). I set up everything that came with the system (Thank God for the Vpr Matrix Utilities disk).
The only thing I could not get back is the Vpr Matrix Logo on the General Tab on my System Properties screen. If a fellow Vpr Matrix Brother or Sister could supply me with the .bmp graphic I would appreciate it. I have a program called Tweak-xp which can put back the graphic and the text info.
Thank You
Cliff Banwareesingh
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Re: VPR Matrix by sean on Apr 21st, 2002 @ 5:38pm
the vpr matrix is a best buy computor. best buy makes these computors so there is not a company site or anything. I was wondering the same thing.
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Re: vpr Matrix 1620 by Ricky on Apr 28th, 2002 @ 2:14pm
The 1620 cost $849.00 the BBY 3 year warranty $199.00 for a total of $1048.00 I shopped everywhere and can't find anything that comes close to this value. I kicked the RAM up to 512, bought from Cruical.com, (module number CT238751), for $85.00 I challenge you to come up with a machine like this for $1133.00 Had it a month now and no problems whatsoever, everything works. It was pretty fast before, but it is extremely fast since I increased the RAM. Before you go spending big bucks check out this sweet 1620 thing.
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VPR Matrix selling like hotcakes by Robert on Apr 30th, 2002 @ 11:45am
A friend of mine works at Best Buy and talked me into buying one. His selling point was that they are the only non-proprietary computers they sell. When my 2.0Ghz is too slow in two years, I can simply buy a new motherboard and processor to upgrade it. Where Dell, Gateway, HP, Compaq and Sony you can't. They also use a 300 watt power supply and larger case to make it run more stable! The other manufacturers only use 200watts! If you know anything about computers, this is the closest thing to building it yourself or buying an Alienware
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Re: VPR Matrix by Brandon on Apr 30th, 2002 @ 4:45pm
The vpr brand is sub contracted out by best buy through a company to manufacture. It is a brand that is only available in best buy. If you sprung for the 199 plan than you have the in home service and you should call the number on the brochure. They will come out to your house and you dont have to worry about taking it to the store, they will come out to your house within a matter of days. Ive bought many things from tham and always buy the extended warranty because things happen. Those parts that go into computers and other devices manufactured are made by a human being somewhere and you always have to keep that in mind. I had a warranty on my cd burner and i had a problem with my computer burning cds and computer not recognizing it and all i did was take it to the store and I was handled with respect and treated very nicely and they replaced my burner for me.
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Re: VPR Matrix by Aaron on May 1st, 2002 @ 10:15pm
The VPR Matrix is made buy Micron Pc, the reason that Best Buy decide to contract out a company to make a computer solo for them was simple, MARGIN. However, they did this the right way, the reason I say that is due to the fact that if you look at the VPR Matrix first you will see that Micorn PC a very respectable company is the maker, so this over comes the objective that they are a no name computer. Second of all the price is usually lower than say HP, Compaq, Sony,Gateway, or even Dell. You also get a mid tower with two bay drives open. (5.25 and a 3.5) and then on the back you have 4 empty PCI slots. You won't find this on any of the other computer's I mentioned above. Finally, All hard drives are 7200 rpm's all Ram is DDR SDRAM, graphics cards are nvida and use the AGP slot and our either 32,64,or even 128Mb. So the simple fact is that the VPR Matrix offers us a great computer that can easily be upgrade and the parts are not proprietary.
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vpr by chuck on May 2nd, 2002 @ 7:28pm
best buy has a great idea and there making tons of money off it they sell more vprs than any other brand - they will release the vpr notebooks beginning of may and you will see another great buy before long thats just about all best buy will sell
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VPR matrix by henryb on May 8th, 2002 @ 4:54pm
You're an idiot.
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Re: VPR Matrix by john doe on May 8th, 2002 @ 8:33pm
I think that you don't know what the fuck you are talking about guy. From now on, before you open your mouth you should discover the facts. So shut up and don't give people false information.
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Best Buy owns about 15 other companies as well. by Michael on May 13th, 2002 @ 9:06am
Best Buy owns a lot of different companies. West Coast Video and Hastings are just two good examples. They are the Nations largest electronics retailer and have billions of dollars. I am also a programmer for Best Buy. I have seen many different brands and VPR Matrix blows them out of the water. Not only are they a great computer that is the most upgradeable of them all you can get into a VPR Matrix for a lower cost and be able to at least afford some nice accessories. If you buy a computer from a retailer they always have mail-in rebates. That number that you pay today is sometimes 300 to 400 dollars more. You can always get into a VPR Matrix at a lower cost today and only have to mail in two mail rebates for almost the same amount instead of mailing in around 4 or 5. Best Buy never has a VPR Matrix returned due to the customers loving them greatly. VPR Matrix is a great machine that deserves a lot of respect.
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Re: VPR Matrix by Ron on May 15th, 2002 @ 9:02am
Jeff,
Where did you find such a good price on the vprMatrix system. They have the 1620 out here but about $799 without printer, without monitor.
Ron
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Re: vpr Matrix 1620 by flipbo on May 17th, 2002 @ 4:55pm
AGREED! After 10 years of BS systems from Dell, Micron, Compaq, computer shows, local vendors, pricewatch; I eyed this box on their web site and was not dissappointed when I brought this jewel home. Configurable, simple, and all the right features!!
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Re: VPR matrix by flipbo on May 17th, 2002 @ 4:57pm
You must not have one yet!
VRP envy..
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Re: VPR Matrix by Tom on May 19th, 2002 @ 7:58pm
I work for Best Buy Service. I am sure, you can take your VPR Matrix to any Best Buy store for service.
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Re: Best Buy Service by Anonymous Coward on May 19th, 2002 @ 8:00pm
don't get me wrong. Their PSP will cover surge damage, but spillage ( coffee, soda Etc).
read the fine print on your contract.
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Re: Best Buy VPR Matrix computer by unknown on May 19th, 2002 @ 8:09pm
the good thing about the PSP:
number 1. if your computer was serviced three hardwares repair. on the foruth one.if hardwares are needed. you will get a new computer under the No Lemon Policy. Or. if the rapair is so severe that the cost of repair is exceeded the value of your computer. they will also give you a new computer. you cannot beat that one. it is hell of a deal.
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Re: Best Buy owns about 15 other companies as well by Dave Morris on May 28th, 2002 @ 9:41am
You said "Best Buy never has a VPR Matrix returned..."
Is that a fact, or just your opinion?
Thanks,
Dave
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Re: Best Buy owns about 15 other companies as well by Miguel on May 29th, 2002 @ 10:09am
I recently bought a model 1820 VPR. It is a P4 1.8, 512 mb ram, 80 gig HD, DVD, CD-RW, 32mb graphics card. It works perfectly. I just need to get used to Windows XP. After Best Buy gave me a $100 gift card and 10% off, my net cost was $710. Compared to Dell, Compaq, Gateway, and even the house brands of Comp USA and Micro Center, this was the best deal around.
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I support vpr Matrix by Tim Degner on Jun 5th, 2002 @ 11:46pm
I think the vpr Matrix systems are a great idea for Best Buy, consider HP's acquisition of Compaq. It will give them more leverage, even if it does cause some heat between Best Buy and companies like HP and Compaq. HP, with Compaq, will now own about 70% of the market; too much. I just want to let you know that I will be buying a vpr Matrix 2020 within 8 hours of posting this message. I will let you know how I like the system after I buy it if you'd like. What are the specs for your computer?
No offense intended...
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Re: I support vpr Matrix by Lzorro on Jun 8th, 2002 @ 10:57am
Tim, did you buy the vpr? Any first impressions? What software comes with it? Does the Best Buy store do the warranty work or somebody else?
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Re: I support vpr Matrix by Neal Smith on Jun 22nd, 2002 @ 3:41am
Tim, I recently purchased the vpr Matrix 2020 system that you mentioned you were going to purchase. I could not be more pleased with it. Even the case is well thought out and very high quality. You will not regret purchasing this system if you have not already done so. My 2020 came with a free upgrade to 512Mb of DDR and a $50 gift certificate that I used to purchase a ZIP drive. So it was an even better deal. I have had many others including custom built but so far this one tops them all in every area. Let me know how you fare with yours. Neal
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Re: VPR Matrix by jefferson on Jul 1st, 2002 @ 8:55pm
actually vpr is not made by micron at all. it is made by best buy solely with the help of our overseas partners. we also have not yet set out a model with a 128mb video card. look in the next few months for some great advances in our next line of matrix's.
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What brand of case? by Scott on Jul 5th, 2002 @ 9:55pm
I just got the 2250. Great machine. I want to put a system fan in the front, but can't figure out which one to get. Can anyone tell me what brand of case this has so I can find out what fan to get?
Thanks
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Re: VPR Matrix by Jim G on Jul 7th, 2002 @ 5:29am
I too purchased a VPR matrix after being Po with Hewlett Packard, and I love it. I am going to have a gig of memory Monday, and i can't wait to see what it does then.
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I also purchased a 2020, and WOW!! by dickster on Jul 7th, 2002 @ 6:33am
This is my 3rd computer, and I couldn't be happier! After 2 Compaqs, I've finally found a good product. Would recommend to anyone!!
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Re: I also purchased a 2020, and WOW!! by Bob on Jul 8th, 2002 @ 8:47pm
I've had a 2020 for several weeks now and love it! Great deal & Great computer. Even though BB tried to cram a service contract down my throat. No joke, they held me at the security check out and refused to let me leave. When I asked the kid to hush about it, that he was the 5th one to try to sell one to me, he refused & kept talking. When I asked to speak to the manager, she started in on me, so I just left. What's the deal?
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Re: VPR Matrix by Bob on Jul 8th, 2002 @ 9:06pm
I have 512 memory in mine (2 x 256). Is there 512 cards available now for the 2 memory slots?
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Re: VPR Matrix by Brad Endsley on Jul 10th, 2002 @ 8:19am
Where are you people getting your information from? vpr Matirx is a wholly owned subsidiary of Best Buy, Inc., just like Futureshop(canada), Musicland, Magnolia Hi-Fi, and a couple of other well known companies. vpr Matrix has the same corporate address as Best Buy does in Eden Prarie, Minnesota. The customer support number for vpr is the same as it is for the PSP that Best Buy offers. Oh yeah, one more thing, if you goto www.networksolutions.com and do a whois lookup on vprmatrix.com, you get this info: Registrant:
Best Buy Co. Inc. (VPRMATRIX2-DOM)
7075 Flying Cloud Drive
Eden Prairie, MN 55344
US
Domain Name: VPRMATRIX.COM
Administrative Contact, Technical Contact:
BEST BUY CO., INC (DHLXUNXKBO)
BEST BUY CO., INC
7075 Flying Cloud Drive
Eden Prairie, MN 55344
US
+1 952 947 2447
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Re: VPR Matrix by Brad Endsley on Jul 10th, 2002 @ 8:40am
What they should have done is taken it in and sent it to their service center, who is authorized to make changes to the computer under mfg warranty since the store depot's are not able to. At least he should have given you a phone number (1800.332.4800) to call and talk to them for in-home service or whatnot. The reason I say this is because I am a tech at a Best Buy. Any questions about this stuff, send me an email, I'll be glad to answer your questions.
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Re: Best Buy owns about 15 other companies as well by Brad Endsley on Jul 10th, 2002 @ 8:44am
Best Buy owns SUN COAST VIDEO, not West Coast Video.....and they do NOT own Hastings Books, Music and Games. That is its own company headquartered in Amarillo, TX, not Eden Prarie, Minnesota like Best Buy is.
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Re: VPR Matrix by cpenzone on Jul 11th, 2002 @ 9:41am
it is it's own compan, but it was started/bought by best buy.
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Re: VPR Matrix by David on Jul 13th, 2002 @ 3:50am
i have the new 2020 model. it's one of the best pc's i've ever gotten a chance to use
not many pc's can compare to this one except if you customize your own
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VPR Matrix 2250 (open-box purchase) by John on Jul 14th, 2002 @ 8:07am
Just a quick question to those who have purchased this product new and still sealed in the box from Best Buy: Did the system come with a Windows XP installation CD?
I got a steal of a deal, but no installation CD.
Thanks,
John
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Re: What brand of case? by Skip on Jul 16th, 2002 @ 9:17am
The case you have is an Inwin Case. The new models that just arrived are in a new case desugned by Porsche
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Re: VPR Matrix 2250 (open-box purchase) by Skip on Jul 16th, 2002 @ 9:19am
The first batch of vpr's came with a windows xp disk. The most recent batches came with a restore cd. If you didn't recieve one the store you got it from will have an original form the factory they should be able to help you with.
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Re: VPR Matrix 2250 (open-box purchase) by Travis on Jul 16th, 2002 @ 12:58pm
Without that $199 protection plan is the vpr sold with the standerd 1 year parts and labor warrenty? I was attracted to their comparitively low price tags but was wary of the off brand status. After reading everyone's praises on this board however, i may have to reconsider.
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Re: VPR Matrix 2250 (open-box purchase) by John on Jul 18th, 2002 @ 4:20pm
I think that you are correct.
I'm withholding the "THIS IS WONDERFUL" praise status until vprMatrix actually takes the time to email me back on my install CD question, though.
So far, this has been a nice machine.
- John
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Re: VPR Matrix 2250 (open-box purchase) by John on Jul 18th, 2002 @ 4:23pm
Just curious, can you tell me with a relative sense of confidence that the restore CDs have the Windows XP software on them?
Thanks..
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Re: VPR Matrix by Willie on Jul 20th, 2002 @ 5:11am
Actually VPR Matrix is a subsidiary of Best Buy along with Sam Goody and Suncoast Video, just to name a few.
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Re: VPR Matrix 2250 (open-box purchase) by Willie on Jul 20th, 2002 @ 5:17am
You are better off getting a new version of WinXP. Get it Professional Edition OEM (keep it cheap). I am a tech at Best Buy, so I know about this. Don't get me wrong, I love the old VPRs to death but they are set up on a FAT32, and there is no choice on which way you want to go when you have the VPR Matrix REcovery CD's.
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Re: I also purchased a 2020, and WOW!! by Willie on Jul 20th, 2002 @ 5:25am
I am a tech at Best Buy, and unfortunately, this is a common mishap that I do feel bad about. I do understand there are people in this world who are, well, cheap. I am one of them, myself. You must understand though, in PC-Home Office, there is really no profit in and VPRs are sold at nearly cost. It is the service that makes the store money in that particular department. I don't understand why you would be held against your own will after getting the computer rung up. That is wrong and if I had the corporate headquarter's number on hand, I would hook you up with it. Again, sorry this happened to you.
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Re: Best Buy owns about 15 other companies as well by Willie on Jul 20th, 2002 @ 5:34am
OK, let me help clarify. You missed half the sentence. "Best Buy never has a VPR Matrix returned due to the customers loving them greatly" You missed the "due to customers loving them greatly" part
I am a PC tech at Best Buy. I see what goes in and what goes out. What gets sent back to the floor and what goes back to service. To elaborate on what he said, the mere fact that we have less returns with the VPRs than any other brand should say something. I have seen two come back in, and one was for a bad modem, and the other for a bad CD-RW. The main components however (ie motherboard, hard drive, etc) are rock solid.
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Re: VPR Matrix 2250 (open-box purchase) by Hughie on Jul 20th, 2002 @ 4:05pm
Willie, you seem to know quite abit about the Matrix. I purchased a 226 Matrix as soon as they came out. My friend has the older version and his is really fast. The 226 that I purchased was slower than an old AMD 600 I have. When I played olitare it took over 3 minutes for the cards to fall after I won. I loaded up a flying sim and the planes were so slow. I took it back to Best Buy and the tech even after trying it said there was no problem. The 800 number in Tech Support that I called had me restore the system, then it wouldn't recognize the video card, restored again and it wouldn't recognize the modem that time, restored a 3rd time and it went ok. An way Tech Support told me to return it. After tech told me there was no problem I just got my money back and came home. And I coulnd't believe they replaced a really good video card with an old GForce 2 MX card with 32 MB.
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Re: VPR Matrix 2250 (open-box purchase) by smashp on Jul 23rd, 2002 @ 12:12pm
I am 100% sure that the restore discs for the Matrix 1620,1820,2020,and 2250 all have windows XP home on them . Im a service tech for best buy, (not a store tech) and the use a drive image type program to image your hd. These are the best PC's Best buy sells.
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which motherboards & chipsets used in vpr Matrix ? by GMD on Jul 23rd, 2002 @ 10:26pm
Does anyone know which motherboard manufacturers and chipsets are used for the Best Buy vpr Matrix PCs? (i.e. ASUS, Abit, Intel, etc. and i850, i860, i845, etc.) Particularly for the current models.
I need a new PC to run the Matrox .x100 video editing board and it is picky about the motherboard's compatibility and the vpr Matrix is cheaper and more convenient than building with parts ordered separately. If it is a VIA chipset, I won't touch them (PCI bandwidth problems).
Thanks for any info.
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Re: VPR Matrix by Anonymous BBY Employee on Jul 23rd, 2002 @ 10:44pm
VPR Matrix is a WHOLEY-OWNED SUBSIDIARY OF BEST BUY
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Re: VPR Matrix by anonymous bby employee on Jul 23rd, 2002 @ 10:45pm
VPR Matrix is a WHOLEY-OWNED SUBSIDIARY OF BEST BUY. it is not another company
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Re: VPR Matrix by anonymous bby employee on Jul 23rd, 2002 @ 10:46pm
again, that guy on the inside was wrong. vpr is a wholey-owned subsidiary of best buy
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Re: which motherboards & chipsets used in vpr Matr by Anonymous Coward on Jul 23rd, 2002 @ 10:50pm
intel motherboards.
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Re: VPR Matrix 2250 (open-box purchase) by Anonymous Coward on Jul 23rd, 2002 @ 10:54pm
open-box items MAY be missing contents. thats part of the risk.
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Re: which motherboards & chipsets used in vpr Matr by GMD on Jul 23rd, 2002 @ 10:55pm
okay, I answered my question myself. the vpr matrix website says "we use INtel motherboards for compatibility" which means they use intel chipsets. The driver section has downloads primarily the i845 series for the older models. Does anyone know what chipset the newer models use? Is it still i845 series?
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Re: VPR Matrix 2250 (open-box purchase) by Dave on Jul 24th, 2002 @ 8:12am
I bought an open box VPR 2020 yesterday. Got a heck of a deal but no restore discs could be found. I called Best Buy tech support at 1-888-237-8289 at 4:30 in the afternoon. They were very helpful and said they would send the required discs right out. It is now 11:00 am the next morning and the discs just arrived by FedEx. Can't ask for better service than that!
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Re: which motherboards & chipsets used in vpr Matr by smashp on Jul 25th, 2002 @ 5:29am
d845e
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VPR Matrix by JK on Jul 25th, 2002 @ 9:19am
I know several people who have bought a VPR Matrix and I myself own one also. I have had a Compaq and a Gateway PC. I and the others must admit that for the price of a Matrix we are extremely satisfied with the quality and performance this computer has to offer.
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Re: which motherboards & chipsets used in vpr Matr by jeff on Jul 27th, 2002 @ 4:39pm
the motherboard is an intel 845ebt with raid and firewire.
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Re: VPR Matrix by James on Jul 27th, 2002 @ 7:09pm
my only comment to this would be...that Saturn is a wholly owned subsidiary of GM... that doesn't make a Saturn GL a Chevy,nor a Pontiac, nor a Buick, nor a Cadillac, nor a GMC... although these are all also 'GM' products.... what silly argument.... you and your brother are both children of your father... if your father is a New Jersey garbageman does that mean you always smell like rotten cabbage???? the sins of the father are not the sins of the son nor the opposite
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Re: VPR Matrix by Russ on Jul 29th, 2002 @ 8:18pm
I AM DEBATING WHETHER OR NOT TO BUY A COMPUTER AT A COMPUTER SHOW OR BUY A VPR MATRIX.....ANY SUGESTIONS ???
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vpr matrix by Brian on Aug 1st, 2002 @ 1:21am
I do work at Best Buy, so forgive me if I sound a little brainwashed, but we seem to have no problem selling the vpr's. My store can't keep them in stock. Even though most consumers have never heard of them, when comparing spec for spec, the are a pretty good value. They have the fastest, most reliable hard drives (server grade) on the market for a retail, pre-built machine. And the new line has on-board RAID controllers. While your average consumer will not know what RAID is, your heavy user, small business owner, or computer geek can appreciate the benefits of this feature. And as for pissing off the other vendors, that doesn't seem to have happened. No one has pulled their computers out of our stores. It's all about choice! If a customer is comfortable with a certain brand that's what they are going to buy. But for the customer who is not brand loyal, they now have more options to choose from. As a side note, we service fewer vpr's than any other brand. It seems as vpr has backed up the R part of their name, by being more reliable than their neighbors sitting on the shelves at Best Buy.
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Re: vpr matrix by Hughie on Aug 1st, 2002 @ 4:17am
I will agree on one thing, Matrix does make one of the best out of the box computers. But I purchased a new 226R and after playing around with my friends "old" 1820 I was disappointed in some of the changes in the new models. The monitor is a 25 dot where the Samsung was a 20 dot. And to take a really good video card out and replace it with the ancient and really slow nVidia GForce 2 MX card was a step backward. Anyway mine did have a problem, it was really slow. When playing Solitare it took over 3 minutes for the cards to fall, they usually go by so fast you can't see them. I loaded up a flight sim game and the planes were so slow it seemed like an old MS-DOS game. The new keyboard and mouse is so flimsy compared to the Logitech board and mouse with the older models. Anyway, I called tech support and after restoring the system 3 times they told me to return it as there was a problem. I did and they refunded my money. I'm sure I will purchase another Matrix shortly, but I want to wait and see if them make some changes to the affore mentioned things I personally didn't like. I still believe this computer is going to be one of the best factory made computers, I just seemed to have got a lemon.
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Re: VPR Matrix by Gerry on Aug 2nd, 2002 @ 12:38pm
Why does vpr matrix have it's own website?
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Re: I also purchased a 2020, and WOW!! by Bob on Aug 7th, 2002 @ 7:54am
Thanks Willie! Just read your reply and I do appreciate your kind attitude. Yes, cheap is probably a good word, but I never buy service contracts, never needed one, don't believe in them as a rule. Dave Ramsey would never approve. It is pure profit for the company. I don't blame them for offering, but No is No! The BB near my home is not like that, the other store was near my work & I haven't been back. I like BB, but don't like to be hassled. By the way, is there anyway to still buy a 2020 now that the new vpr's are out? I prefer the looks of the former models over the new ones, tho the guts are better.
Thanks again!
Bob
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Re: VPR Matrix 2250 (open-box purchase) by Bob on Aug 7th, 2002 @ 8:05am
I have a 2020, great machine! We have had to use the restore CD, works great & reloads Windows XP Home edition without a problem. Would have preferred to have a Windows XP install disk, but I have since bought XP for another machine so I have it now.
I wish I could fine another 2020!
>>Bob
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Re: vpr matrix by Bob on Aug 7th, 2002 @ 8:17am
They also removed the Sound Blaster Live 5.1 except in the top end model. Buy the low end models & spend the money on a Nvidia TI4400 ($50 rebate this week), and an Audigy Sound Card. I also have the TI4200, buy the TI4400. Believe me, it's worth it. That's what I'm running on the 2020 along with Logitech Z560 speakers, WOW!!! Replace your keyboard & mouse as well. Don't like the new ones either. They also raised the 226R by $50, what's with that? It was $1049. Oh well, that will change again, hopefully down. I would like to find another 2020.
>>Bob
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Re: VPR Matrix by Bob on Aug 7th, 2002 @ 8:20am
Definitely a VPR Matrix. Buy the 226R & upgrade with better Sound & Video cards.
>>Bob
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Re: VPR Matrix 226R by Anonymous Coward on Aug 12th, 2002 @ 5:35pm
Can anyone tell me anything about the VPR Matrix 226R?
Best Buy is having a sale for $1199 including their 17 inch monitor and a Canon printer which can be upgraded to the Canon 520 for $30.
It is a Pentium 4 with 512 ddr sdram and a 533 mhz front side bus. It runs at 2.26Ghz. Has a 16X dvd and a 40X CD-Rw, a 32 meg GeForce video card, 80GB 7200 RPM hard drive.
It is network ready and has 6 USB ports and 2 IREE 1394 ports(226R/1796/S300)
I am more worried about the quality. Any experiences?
Thanks,
Art
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Re: VPR Matrix 226R by dandy on Aug 12th, 2002 @ 7:28pm
I just bought the 226r a few days ago and paid 1099 just for the computer so 1199 is a great deal.From what I see these computers are built better than the big names like hp/compac and the like. They are also non proprietory so no problem upgrading later. I think this line of computers is the best bang for the buck out there. Built with server grade hard drives. when did this sale start. I was there 2 days ago and it wasn't on sale.
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Re: VPR Matrix 226R by dandy on Aug 12th, 2002 @ 7:31pm
Check out the video on their web site vprmatrix.com
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Re: VPR Matrix by C. Shoup on Aug 13th, 2002 @ 7:34pm
I'm considering purchasing a vpr Matrix from Best Buy or a Dell with similar specifications.
How do local Best Buy stores service the vpr Matrix under Best Buy's 3-year extended warranty and even afterwards? What is your experience (and your customers) regarding the reliability and performance of these new PCs?
Thanks
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Re: VPR Matrix 226R by Art on Aug 15th, 2002 @ 4:03pm
NOTE: The 226R is selling for $1450 but there are the following rebates:
$150
I am not sure. I found the ad in my New jersey Sunday newspaper. I don't know if it is store specific. There are two Best Buys near me and they both have it on sale.
I was thinking of upgrading to the dvd-rw/cd-rw drive but found out that the speed is: 2x for the dvd-rw and only 8x for the cd-rw.
I may wait until the speed gets better in the dvd-rw/cd-rw drives. For the time being I will probably go for the straight cd-rw drive.
I will, however look into upgrading the video card to 64 megs.
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Re: VPR Matrix 226R by Art on Aug 15th, 2002 @ 4:07pm
NOTE: The 226R is selling for $1450 but there are the following rebates:
$150 Best Buy
$50 Monitor
$50 Printer
---
$250
Plus a free $100 gift card which I am going to find out if I can use it for the video upgrade.
I am not sure when the sale started or how long it is going to last. I found the ad in my New jersey Sunday newspaper. I don't know if it is store specific. There are two Best Buys near me and they both have it on sale.
I was thinking of upgrading to the dvd-rw/cd-rw drive but found out that the speed is: 2x for the dvd-rw and only 8x for the cd-rw.
I may wait until the speed gets better in the dvd-rw/cd-rw drives. For the time being I will probably go for the straight cd-rw drive.
I will, however look into upgrading the video card to 64 megs.
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Re: VPR Matrix by Wes Faulconer on Aug 19th, 2002 @ 6:27am
How is your Vpr computer working, have you had any problems? Do you still feel you got a great deal?
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Re: VPR Matrix by Hughie on Aug 20th, 2002 @ 4:10am
I will agree on one thing, Matrix seems to make one of the best out of the box computers. But I purchased a new 226R and after playing around with my friends "old" 1820 I was disappointed in some of the changes in the new models. The monitor is a 25 dot where the Samsung was a 20 dot. And to take a really good video card out and replace it with the ancient and really slow nVidia GForce 2 MX card was a step backward. Anyway mine did have a problem, it was really slow. When playing Solitare it took over 3 minutes for the cards to fall, they usually go by so fast you can't see them. I loaded up a flight sim game and the planes were so slow it seemed like an old MS-DOS game. The new keyboard and mouse is so flimsy compared to the Logitech board and mouse with the older models. Anyway, I called tech support and after restoring the system 3 times (1st time it didn't recognize the video card and 2nd time it didn't recognize the modem) they told me to return it as there was a problem. I did and they refunded my money. I'm may purchase another Matrix, but I want to wait and see if them make some changes to the affore mentioned things I personally didn't like. I still believe this computer is going to be one of the best factory made computers, I just seemed to have got a lemon. I have also read unfavorable comments on other forums so time will tell if Best Buy has a winner here. I also question the service under warranty if you don't buy the 3 year service plan. And the last thing, you don't get any software with this computer. I have installed Roxie EZ CD Creator on 2 of my friends Matrix computers as they only come with a standard Windows CD burning feature that is really confusing. Anxious to hear anyone else's comments on the "new" computers.
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Re: VPR Matrix by JM on Aug 21st, 2002 @ 11:27pm
Considering buying a VPR, but I'm questioning who provides tech support (not necessarily service as I'll probably go with the service plan for peace of mind), their availability (e.g., 24x7x365), cost (e.g., 800 #, free--yes/no, and for how long), hold time, quality, etc.
I've had significant issues with a HP that were finally resolved after months of calls and repairs and I don't want to buy a PC from someone I can't get tech support from or who might be gone in a year when/if the BB experiment fails...thoughts?
Also, anyone out there who doesn't like the VPR?
Thanks.
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No Subject Given by Ace on Sep 3rd, 2002 @ 6:48pm
Are there any compabilities issues with the vpr and new software or hardware??
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Re: VPR Matrix 226R by 5th No Charm on Sep 3rd, 2002 @ 9:56pm
I went computer shopping with my best friend, and she bought the 2.26 Ghz Matrix, which they bragged was their high-end store brand. There was evidently a conflict with the sound card or video card (they weren't sure which), and computer after computer went down beyond salvaging within a day. She went through 4 of them in rapid succession, and when one finally failed out of the box when the Best Buy technician set it up, they offered her an upgrade to the 2.4 GHz Matrix with the dvd burner for an extra $250. They said there was no way the same problem could occur because the motherboard was different, but she got that computer home, and it failed in the same fashion. Here's a pertinent detail: the conflict manifests as a dialog box declaring an unrecoverable problem with Norton Anti-virus, but the actual problem, like I said, is thought to be due to a conflict between the video and sound card, or between one of them and another component--I'm not positive. They DID try installing a new driver after a bulletin supposedly went out at Best Buy a week or so ago, but that new driver did not fix the problem. Perhaps they'll find one that does. Perhaps they already have by now. I'm sure they won't let it continue. But I wouldn't buy one until they get the incompatibility worked out...I'd certainly inquire about the whole mess first. Other sites might have further information--this was the first one I tried, and felt honor-bound to report my friend's experience. I absolutely don't have it out for Best Buy in any way--they've always treated me well, and treated my friend well, but she really did want a computer that worked, and these simply didn't. P.S. Ultimately, after 5 of the Best Buy Matrix models, she said to heck with it and bought a Gateway. :-/
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Re: VPR Matrix by Shirlee on Sep 7th, 2002 @ 9:58am
I have had my VPR 226R only a month. Best Buy treated me so rude and I am sitting here with a computer that does not work and I am out $1300.00.I found out the parts are not compatable and the drivers will not load. Best Buy told me it is my loss and VPR can not help, they are trying but can't get any help either I guess. Best Buy is so deceitful.
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Re: which motherboards & chipsets used in vpr Matr by jason on Sep 10th, 2002 @ 12:10pm
VPR's use genuine intel brand motherboards. If you go to BBY ask a product specialist to open the machine and let you see for yourself.
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Re: VPR Matrix by Hughie on Sep 13th, 2002 @ 4:09pm
I purchased a new 226R and after playing around with my friends "old" 1820 I was disappointed in some of the changes in the new models. The monitor is a 25 dot where the Samsung was a 20 dot. And to take a really good video card out and replace it with the ancient and really slow nVidia GForce 2 MX card was a step backward. Anyway mine did have a problem, it was really slow. When playing Solitare it took over 3 minutes for the cards to fall, they usually go by so fast you can't see them. I loaded up a flight sim game and the planes were so slow it seemed like an old MS-DOS game. The new keyboard and mouse is so flimsy compared to the Logitech board and mouse with the older models. Anyway, I called tech support and after restoring the system 3 times they told me to return it as there was a problem. I did and they refunded my money.
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Re: VPR Matrix by nicolas garza on Sep 28th, 2002 @ 12:46am
I bought a vpr maxtrix laptop 170b4 and want to run it past you to see what you know about then and becuase thelap top is a new product. I bought the 3 year service plan in part because I have no history with the lap top. Dollar for dollar the product is with good value. Unfortunately at this moment in time I am a student and even at this price it was a kings ranson. Can you provide an insiders point of view?
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Re: vpr by nicolas garza on Sep 28th, 2002 @ 12:50am
I bought the lap top two days ago and trying to find out from anybody else who has bought one. For me because I am not brand loyal but price loyal to the mighty buck this attracted me to the lap top 170b4.
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Re: Best Buy owns about 15 other companies as well by nicolas garza on Sep 28th, 2002 @ 12:54am
What can you say about the new laptop model 170b4.I am not brand loyal to any particular product. I compared the componets to the big guys and this product was a few bucks less. I did the three year plan too for this reason. Can you prodive any additional info?
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vpr Matrix 2020 and service plans by Tim Degner on Nov 8th, 2002 @ 8:38am
Hey Bob,
I know exactly where you're coming from. I walked into a Best Buy in Minnesota knowing exactly what I wanted (a 2020) and told them so. They grabbed it for me (after a delay while they helped other customers — adult customers, as I'm a 16-year old) and had me sign and all of that good stuff, and then tried for two hours to convince me to buy a service plan, I didn't get stopped on my way out, like you did, but I was getting really annoyed, even though the clerk was very friendly (we had something in common - a computer game called Delta Force 2, and we talked about that for a while as well).
I myself don't really believe in service contracs either. You nailed it when you said "No is No!" Like you, though, I do still like Best Buy and more likely than not will get my next new computer there, unless I build my own.
You can still get vpr Matrix 2020s online for around $1000; that's just the computer; no monitor, nothing. One thing you and I would disagree on is that I like the looks of the new F.A. Porsche—designed models better, but I like the componenets (i.e. the GeForce2 64MB video card) in the 2020 better than those in the new models. If I could walk into a Best Buy and get the same deal I got last time on my 2020 ($1100 for the computer, a flatscreen 17" monitor, and a Canon S300 printer) any time, I would have even more respect for the vpr Matrix name.
So how is yours holding up over there? Any problems? Mine is doing beautifully through intense use, though I got hit with a virus a while back (my own fault for going without Norton for too long) and had to reinstall everything — which went beautifully, by the way.
I'd love to hear from you with an update on your situation with your vpr Matrix!
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Oh, Come On by Best Buy Guy on Nov 8th, 2002 @ 9:53am
What's your problem? Can't you see the success of vpr Matrix already? They're selling MORE vpr Matrix computers at Best Buy than ANY OTHER BRAND. That's because vpr Matrix computers are a much better deal and are built better, with better components than HP, Compaq, Dell, and Sony computers.
Why are you lashing out with such intensity against something you apparently know so little about?
Grow up and get a vpr Matrix.
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Re: VPR Matrix by Anonymous on Nov 8th, 2002 @ 10:22am
Dude, check your logic again. You, my friend, are screwed up and your explanation makes no sense whatsoever.
Cripes, whwat is this world coming to?
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Re: VPR Matrix 226R by Anon BBY Employee on Nov 23rd, 2002 @ 4:18pm
All that was needed really was a video card driver update. The detonator drivers that were shipping by default on all those computers were playing hell with the rest of the hardware.
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Re: Oh, Come On by JB on Dec 16th, 2002 @ 7:56am
I've owned my vpr Matrix 200A5 laptop for a while now, replacing a dinosaur of 5+ years old. The wide screen (15.2 inches) and stellar sound technology (24/192 digital upsampling) are the highlights for me. Listening to movies and music on this laptop is a treat.
I was wondering if anyone out there has tried hooking up their vpr Matrix to their home stereo, and what the results were? I've been hearing that this 24 bit technology can outperform a stereo sytem in many cases. Best Buy Guy--is this true?
Is Best Buy selling more of these computers than any other brand? Not sure, but I have to say, I'm lovin' mine.
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Re: VPR Matrix by Bpb on Mar 31st, 2003 @ 8:02pm
I bought one of their piles of junk vpr matrix 9100PE. Had trouble with it the first day. Bought it 12-04-2002. It was supposed to be the mother of all p. c,s. It crashes at least once a day, but most of the time it will crash about 3 times a day.
Can,t hardly wait till the store opens every day, so I can buy some more of their junk.
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Re: VPR Matrix by Bob on Mar 31st, 2003 @ 8:10pm
You have probably found out by now that the Vpr,s are a pile of junk, and I bought one 12-04-2002, and I have just about worn my tires out taking it in after it crashes about 3 times a day. Oh!, by the way. Go to any Best buy store and try to buy a vpr matrix. They no longer make them. Check it out.
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Re: VPR Matrix by Shirlee on Jun 8th, 2003 @ 10:57pm
Yes,it is a pile of junk.The restore disk is all wrong.I have had this computer for a year now though and the only problem is the restore disk.I found out I had to go into dos and change alot of things.I have the 226.
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Re: Best Buy owns about 15 other companies as well by shirley on Jun 8th, 2003 @ 11:07pm
Best Buy would not let me return the 226 VPR after 14 days. It was only the 18th day and I had so many crashes you would not believe it.
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Re: Best Buy owns about 15 other companies as well by shirley on Jun 8th, 2003 @ 11:09pm
You have got to be kidding. The whole restore disk is messed up terrible.Computer is a mess.
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Re: VPR Matrix by Nick on Aug 8th, 2003 @ 11:22am
I recently bought the vpr Matrix 170B4 and all I had was problems with it. Every 2 weeks something would go wrong. First the keyboard was coming off the base, then my hard drive died 2 times and now they want to charge me $200.00 someodd dollors for another set of restore CDs because the original restore CDs that came with it only had 17% of the files on it (I had it tested) and now every time I try to boot it up, it says "UNMOUNTABLE BOOT VOLUME", so now I have to send it back to them and get it fixed AGAIN!!
I should have just got the HP...
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Re: VPR Matrix by Jack on Aug 22nd, 2003 @ 1:04pm
I work in the Best Buy Service department. I was really excited when the VPR's first came out, but then they had a little trouble with some drivers, but since then they seem to be working well. There haven't been many brought into my store for problems the past few months.
To clarify a few issues about VPR's :
They have the same one-year warranty as all the other PC's on the market.
They are made from the same type of off-the-shelf parts as most would buy if they were having one custom made.
If you are having trouble with your unit the service techs in the store should be able to give you some idea of what to try to fix it. We can now repair most PC's in the store, instead of sending it off to the district service center.
You can take it in and have them look at it. There shouldn't be a charge as long as it's under warranty or PSP.
Note that if it needs to be restored, and you have Best Buy do it, there will be a charge. The restore is the standard "fix-all" when it comes to software. (And yes, in case you didn't know, more than half of the problems are related to software. Most of these are due to something that was loaded. (Even well known software companies put extra junk on your computer when they are installed.) Also, I see a lot of nasty, dirty PC's - if you don't keep the dust off of your electronic components, they will overheat and cause problems.
Service Plans :
They add to your initial cost, but they can save you money later. I have service plans on almost everything I get at BB. (Although I do get it at a discount :P )
If you have questions about the plans, ask one of the Techs or a manager - these are the people that have the pleasure (?) of talking to you when you have a problem. As for myself, I will not oversell these things since I will be the one talking to you when you come back.
Write down the saleperson's name. I have had many customers start out "the salesman told me..." Which one? I have listened and tried to catch our people lying, but I haven't caught them telling customers things that are completely untrue. Things like: if it goes bad, we will replace this radio/vacuum/ monitor - whatever. The truth is that we might. It depends on the agreement BB has with the manufacturer. For a long time, all Vacuum cleaners were exchanged and sent back to their respective manufacturers. (Even after their one-year warranty expired ie the customer had a PSP.) Now, our service center can repair them - so that's what we do now.
Many products covered under the manufacturer's warranty are exchanged and returned to the manufacturer. This depends on the agreement between BB and the manufacturer. While the manufacturer's warranty is in effect, we will follow it. The reason is that as an authorized repair center for a manufacturer, we get to charge them for the parts and labor to repair the unit. (So BB saves $$ if it is repaired under mfg warranty.) After the mfg warranty expires, we will repair it as per the PSP. If, in the previous case of the vacuum cleaners we didn't have technicians to repair them, and I'm sure BB had some agreement from the mfg to take some back - thus we replaced them when they went bad. (Now we can repair them, so we do that instead)
So, is the salesman lying if he says we will just replace it? Maybe? Ask a tech - and remember that whether or not we replace it depends on the CURRENT agreement with the manufacturer. If it changes in six months, that's the agreement we go by.
A lot of double talk? No, not really. If you read the PSP (it is an actual contract - bound to BB and to the customer), the PSP will take care of "covered" repairs. This doesn't mean REPLACEMENT. It also doesn't mean that we will repair your vcr after your two year old sticks a peanut butter sandwich in the slot. Again, if you have questions, ask a tech. (And write down his name and what he told you.)
The management has some freedom to act if it's warranted. Does this mean that if you yell loud enough that you will get your way? No. It does mean that the corporation realizes there are sometimes extenuating circumstances. But, the manager will need to justify their decision. They will lose their job if they just go around giving things away.
How to resolve a problem w/ BB:
1) Talk to a Tech.
2) Talk to the Tech Supervisor (at the store)
2) Talk to a manager.
3) Call BB customer service (currently 888-BestBuy)
This works for most retail stores too. Only at BB you get to talk to me first..
Take names - if I tell a customer something, I will stand behind it. And our managers will too. Although if I am being stupid on a regular basis, they will send me on my merry way. So, I only speak the truth..
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Re: VPR Matrix by joe on Dec 26th, 2003 @ 7:55am
ya my penis is large too
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Re: VPR Matrix by Stubby Penis on Jan 1st, 2004 @ 10:55pm
my penis is short
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Re: VPR Matrix by Joe Schmow on Jan 9th, 2004 @ 12:18pm
you would be in worse shape if you got an HP...their PCs are horrible
I've had a VPR4100 for just over a year and haven't had a single problem and was made for upgrading easily
My VPR MATRIX works great...only downside was the crappy video card(32mb geforce2mx) that came with. It was custom built for the person I was at the time since I didn't play many games or big video editing projects but needed some power under the hood for some programs like Photoshop and such. Now I game and video edit so I bought a 9600XT recently.
VPR's design is perfect for upgrades...I can't stress that enough
I'm a happy owner of one
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Re: VPR Matrix by Anonymous Coward on Feb 9th, 2004 @ 4:31pm
I've owned a VPR Matrix 226R for around a year and a half and it still works fine. The only problems I have had with it are ones that I caused because I like trying to figure out how things work and changed stuff I shouldn't have. I'll agree with those talking about the price going up though. For what I got, I think it was a pretty good deal, but the price started going up on the brand soon after, then Best Buy yanked it from the shelves altogether (at least the one in my area).
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Re: VPR Matrix by Curtis Springer on Jun 13th, 2004 @ 5:48pm
i have a vpr matrix the company that makes them is Equus Computer Systems said above best buy manages the site only there the refrence you can not belive whois who is just tells you who registered the domaain the company that makes vpr is diffrent then the company who prmates vpr promoting being best buy and the company who manufactures them Equus Computer Systems
i love vpr had problems took it to best buy the serviveced it that day june 1 2004! so what people said above is a falsety and not true i wish people would not thru in stuff they do not know nothing about if you do not know what company is best buy and you just do a whois know what a whois befor you use it i mean did you use the right who is there are 4 4 diffrent contants and 1 of them is for personal ip's ones routed to your pc and web ips the one the page looks up
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Re: VPR Matrix by Curtis Springer on Jun 13th, 2004 @ 5:48pm
i have a vpr matrix the company that makes them is Equus Computer Systems said above best buy manages the site only there the refrence you can not belive whois who is just tells you who registered the domaain the company that makes vpr is diffrent then the company who prmates vpr promoting being best buy and the company who manufactures them Equus Computer Systems
i love vpr had problems took it to best buy the serviveced it that day june 1 2004! so what people said above is a falsety and not true i wish people would not thru in stuff they do not know nothing about if you do not know what company is best buy and you just do a whois know what a whois befor you use it i mean did you use the right who is there are 4 4 diffrent contants and 1 of them is for personal ip's ones routed to your pc and web ips the one the page looks
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Re: VPR Matrix by Carl on Jun 25th, 2004 @ 8:06am
I have a VPR Matrix 2020 and I love it. I feel I got an outstanding system for a great price.
The only problems I've had with it were:
a) The somewhat sucky Video Card that came with it. It works great for non-gamers, but since it's not a POC (Piece of Cr*p) proprietary system like my old HP, I simply upgraded to an Asylum GEForce4.
b) The system started to intermittently reboot. Turns out it was an overheating problem (due to the new, hotter-running video card), and a $10 80mm fan fixed it easily.
I love it so much, that I'm trying to find another to replace my old HP Pavilion the wife inherited. That POC needed a $150 140W power supply, so I'm quitting while I'm ahead. I scrounge on-line adds for a good deal on the same make/model as mine, but have come up empty so far. Anyone have a VPR 2020ish for sale? :-)
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Vpr Matrix 1820 by Kyle on Jul 8th, 2004 @ 4:46pm
I am selling some of my Vpr Matrix 1820 components.
1. Floppy Disc Drive/W Wire Connector
2. Network Adapter
3. Front USB Cable For The Front Ports, Ports Not Included.
4. Four Rear Slot Covers
5. Original Speakers That Came With The VPRMATRIX
Asking Price $60.00
Also Selling These Games For $250.00
Nam (PC GAME), Monster Garage (PC GAME), NASCAR Racing 2002 (PC GAME), Terminator 3 War Of The Machines (PC GAME), Mafia (PC GAME), MADDEN 2004 (PC GAME), CALL OF DUTY (PC GAME), NBA LIVE 2004 (PC GAME),007 Night Fire (PC GAME).
Note: NONE Of These Games Are In Their Original Cases, Nore have the Instruction Manuals. All of them that require a serial number/cd key have them included execpt for 007 Night Fire, THIS GAME DOES NOT HAVE THE CD KEY!
ALSO all of the Serial Numbers are legal and not copied or taken off of the internet.
If you wish to purchase any of these items please contact me and have a paypal account.
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Re: Vpr Matrix 1820 by Kyle on Jul 12th, 2004 @ 7:08pm
I did some researching and realised that the price of games and some of my parts are not as worth as much as I thought so I brought them down to a price that is reasonable.
The parts are going down to $50.00
The games to $200.00
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Re: VPR Matrix by Anonymous Coward on Jul 31st, 2004 @ 10:20pm
Is there any way to buy a VPR new?
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Re: VPR Matrix by Billy Wilson on Aug 13th, 2004 @ 1:44am
I want to buy the VPR Matrix
Call me 228-255-6533
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