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1.  

   SLA's

   

   Ryan, Feb 20th, 2001 @ 7:45pm

   
   

   When I helped set up the ASP business unit we had to include a safety catch in the service level agreement that if the company went bankrupt they would get a copy of all the necessary software to prevent a total loss of service (which made it much safer for companies to migrate their systems to an ASP model).

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2.  

   Re: SLA's

   

   mhh5, Feb 21st, 2001 @ 1:42am

   
   

   Yeah, I believe we covered the problems with ASPs in an eariler installment of techdirt.... There are usually escrow agreements or other arrangements... But it must still be pretty inconvenient no matter what sort of legal arrangements you've made....

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